Job summary
To provide a friendly, efficient and effective service to patients working as part of the reception & admin teams. Receive, assist and direct patients in accessing the appropriate service or healthcare professional.
Main duties of the job
- Greet and assist patients with a friendly and
empathetic attitude.
- Schedule appointments, manage patient records, and
maintain confidentiality.
- Handle phone inquiries, answer questions, and provide
excellent customer service.
- Assist healthcare professionals with administrative
tasks, ensuring smooth daily operations.
- Learn and adapt to new technologies and software used
in the healthcare industry.
- Perform general administrative duties as assigned .
About us
St Pauls
Medical Centre is a busy GP practice situated in the North Shore area of
Blackpool serving a population of approximately 11,700 patients. Our motto we care for you, we care about
you is embedded in the practice ethos aiming to offer a high standard of care
to our patients and support for our staff.
We offer Free parking, NHS pension, easy access to all transport links, free tea & coffee club along with a commitment to employee health and wellbeing.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity.
Job description
Job responsibilities
As a member of the St Pauls Medical Centre team you will be supporting with the general administrative functions within the Practice including reception.
Principal Duties and Responsibilities
- To answer the telephone and deal with enquiries in a helpful and courteous manner.
- Booking, cancelling, amending patients appointments using the clinical software
- To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
- To have an overview of the demands and workflow of the Practice during the working day.
- To adopt a proactive approach and deal with any issue relating to Reception which may arise. Prioritising daily duties to ensure deadlines are met
- Patient engagement proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.
- Effectively signpost patients to services appropriate to their needs
- Ensure a good flow of communication within the admin team, particularly in response to problems.
- To ensure a handover is given to colleagues when shift ends..
- To attend and contribute to staff meetings and development meetings constructively.
- To identify problems with the operational systems in use within reception and make recommendations for improvement.
- To provide administrative and clerical support and other support which may be requested from time to time by a manager and other senior personnel
Safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and post holders to share this commitment.
Legislation places a statutory duty on all organisations and professionals to work together in the interest of protecting vulnerable children, young people and vulnerable adults. All healthcare professionals, including those staff and volunteers who work within a healthcare setting have a duty to safeguard and support the welfare of children, young people and vulnerable adults and our organisation is committed to this principle. The Practice will provide training and induction programmes to include safeguarding to all existing and new staff and volunteers to promote these aims and raise awareness of the duties and responsibilities it places on our staff.
All health professionals working directly with children, young people and vulnerable adults should ensure that safeguarding and promoting welfare forms an integral part of all stages of the care they offer. Other health professionals who come into contact with children, young people and vulnerable adults, parents and carers in the course of their work also need to be aware of their safeguarding responsibilities.
Special attention should be given to our existing policies regarding Safeguarding and Domestic Violence.
Job description
Job responsibilities
As a member of the St Pauls Medical Centre team you will be supporting with the general administrative functions within the Practice including reception.
Principal Duties and Responsibilities
- To answer the telephone and deal with enquiries in a helpful and courteous manner.
- Booking, cancelling, amending patients appointments using the clinical software
- To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
- To have an overview of the demands and workflow of the Practice during the working day.
- To adopt a proactive approach and deal with any issue relating to Reception which may arise. Prioritising daily duties to ensure deadlines are met
- Patient engagement proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.
- Effectively signpost patients to services appropriate to their needs
- Ensure a good flow of communication within the admin team, particularly in response to problems.
- To ensure a handover is given to colleagues when shift ends..
- To attend and contribute to staff meetings and development meetings constructively.
- To identify problems with the operational systems in use within reception and make recommendations for improvement.
- To provide administrative and clerical support and other support which may be requested from time to time by a manager and other senior personnel
Safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and post holders to share this commitment.
Legislation places a statutory duty on all organisations and professionals to work together in the interest of protecting vulnerable children, young people and vulnerable adults. All healthcare professionals, including those staff and volunteers who work within a healthcare setting have a duty to safeguard and support the welfare of children, young people and vulnerable adults and our organisation is committed to this principle. The Practice will provide training and induction programmes to include safeguarding to all existing and new staff and volunteers to promote these aims and raise awareness of the duties and responsibilities it places on our staff.
All health professionals working directly with children, young people and vulnerable adults should ensure that safeguarding and promoting welfare forms an integral part of all stages of the care they offer. Other health professionals who come into contact with children, young people and vulnerable adults, parents and carers in the course of their work also need to be aware of their safeguarding responsibilities.
Special attention should be given to our existing policies regarding Safeguarding and Domestic Violence.
Person Specification
Qualifications
Essential
- GCSE grade C or above or equivalent in English
Desirable
- Further education or vocational training
- NVQ in Administration
Experience
Essential
- If you are enthusiastic, compassionate, and ready to embark on a fulfilling career in healthcare administration, we encourage you to apply. Experience is not required; we value your potential and attitude above all else.
- Knowledge/previous experience using IT and a willingness to learn healthcare-specific software
- Experience of working in a busy environment
- Ability to work the required hours with some flexibility to cover leave
- Flexibility to adapt to reactive issues and changing workloads
- Good communication skills both verbal and written
- Strong interpersonal skills with a compassionate and empathetic attitude
- Detail-oriented and organised, with the ability to multitask effectively
- Quick learner with a willingness to adapt to new tasks and challenges
- Reliable, punctual, and committed to maintaining a professional image
- A positive attitude and a strong desire to contribute to patient well-being and support your fellow team mates
Desirable
- Ability to use own initiative
- Experience of dealing with confidential or sensitive information
- Evidence of reliability
- Responsive to change
Person Specification
Qualifications
Essential
- GCSE grade C or above or equivalent in English
Desirable
- Further education or vocational training
- NVQ in Administration
Experience
Essential
- If you are enthusiastic, compassionate, and ready to embark on a fulfilling career in healthcare administration, we encourage you to apply. Experience is not required; we value your potential and attitude above all else.
- Knowledge/previous experience using IT and a willingness to learn healthcare-specific software
- Experience of working in a busy environment
- Ability to work the required hours with some flexibility to cover leave
- Flexibility to adapt to reactive issues and changing workloads
- Good communication skills both verbal and written
- Strong interpersonal skills with a compassionate and empathetic attitude
- Detail-oriented and organised, with the ability to multitask effectively
- Quick learner with a willingness to adapt to new tasks and challenges
- Reliable, punctual, and committed to maintaining a professional image
- A positive attitude and a strong desire to contribute to patient well-being and support your fellow team mates
Desirable
- Ability to use own initiative
- Experience of dealing with confidential or sensitive information
- Evidence of reliability
- Responsive to change
