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Care Navigator

Tavyside Health Centre

Information:

This job is now closed

Job summary

Are you ready to work for an organisation that values its team, and recognises that our strength as a practiceis due to the skill and abilities of our colleagues, if so we would love to her from you.

Tavyside Health Centre is currently seeking a Care Navigator to support the practice clinical team , working as part of the practices multidisciplinary team. You will be a confident, professional team player, with excellent interpersonal skills, and a flexible approach.

Main duties of the job

The care navigatorwill support the practice clinical team by signposting patients to the appropriate healthcare professional or service, the care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

About us

Tavyside is a rural practice situated in a small market town on the edge of Dartmoor, with a branch surgery at Lifton. The list size across both sites is 14,500 patients and expected to grow. Tavyside is a training practice, facilitating GP Registrars and medical students. The practice jointly manages the community beds at Tavistock Hospital.

We currently have eight GP partners and seven salaried GPs and are supported by a highly skilled and committed management, nursing, and administration team. The practice pride ourselves on our very open door, team orientated ethos. Our surgeries have purpose-built buildings in both Tavistock and Lifton. The successful appointment will be expected to work from either site. Our clinical system is EmisWeb. If you feel you have the qualities, motivation, and attention to detail to become part of the Tavyside team we would love to hear from you.

Date posted

25 July 2023

Pay scheme

Other

Salary

£11 an hour

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

A2035-23-0000

Job locations

Abbey Rise

Tavistock

Devon

PL19 9FD


Lifton Surgery

North Road

Lifton

Devon

PL16 0EH


Job description

Job responsibilities

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels

Professionally process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition, through effective communication

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Manage online digital patient access, ensuring a timely coordinated response whilst providing best care advice and support

Process patient requests for appointments

Process repeat prescription requests if required

Initiate contact with and respond to requests from patients, team members and external agencies

Enter read/SNOMED CT code data on EMIS WEB

Photocopy documentation as required

Input data into the patients healthcare records as necessary

Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Job description

Job responsibilities

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels

Professionally process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition, through effective communication

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Manage online digital patient access, ensuring a timely coordinated response whilst providing best care advice and support

Process patient requests for appointments

Process repeat prescription requests if required

Initiate contact with and respond to requests from patients, team members and external agencies

Enter read/SNOMED CT code data on EMIS WEB

Photocopy documentation as required

Input data into the patients healthcare records as necessary

Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow clinical policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Problem-solver with the ability to process information accurately and effectively, interpreting data as required
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure/in stressful situations
  • Able to communicate effectively and understand the needs of the patient
  • Effectively utilise resources
  • Punctual and committed to supporting the team

Desirable

  • Active signposting or Care Navigator training qualification
  • Customer service qualification (NVQ) or equivalent
  • Experience of working in a primary care environment
  • Experience of working with the public
  • Experience of working in a healthcare setting
  • Experience of patient triage or care co-ordination
  • EMIS user skills
  • Flexibility to work outside core office hours
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow clinical policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Problem-solver with the ability to process information accurately and effectively, interpreting data as required
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure/in stressful situations
  • Able to communicate effectively and understand the needs of the patient
  • Effectively utilise resources
  • Punctual and committed to supporting the team

Desirable

  • Active signposting or Care Navigator training qualification
  • Customer service qualification (NVQ) or equivalent
  • Experience of working in a primary care environment
  • Experience of working with the public
  • Experience of working in a healthcare setting
  • Experience of patient triage or care co-ordination
  • EMIS user skills
  • Flexibility to work outside core office hours

Employer details

Employer name

Tavyside Health Centre

Address

Abbey Rise

Tavistock

Devon

PL19 9FD


Employer's website

https://www.tavyside.org/ (Opens in a new tab)

Employer details

Employer name

Tavyside Health Centre

Address

Abbey Rise

Tavistock

Devon

PL19 9FD


Employer's website

https://www.tavyside.org/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

sarah evans

sarah.evans92@nhs.net

+441822613517

Date posted

25 July 2023

Pay scheme

Other

Salary

£11 an hour

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

A2035-23-0000

Job locations

Abbey Rise

Tavistock

Devon

PL19 9FD


Lifton Surgery

North Road

Lifton

Devon

PL16 0EH


Supporting documents

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