Care Navigator

Job description

Job responsibilities

JOB SUMMARY

The Care Navigator provides essential administrative and patient-facing support to GPs, Managers, and Health Professionals. Responsibilities include managing correspondence, processing referrals, maintaining patient records, handling appointment requests, and contributing to the efficient operation of the practice.

CORE RESPONSIBILITIES

1. General Administrative Support

Provide administrative support including typing letters, reports, referrals and memorandums.

Maintain accurate filing and administrative systems.

Retrieve medical records and assist with insurance/medical reports.

Organise workload using clinical system tasks and workflows.

Gather statistics, generate reports, and record minutes of meetings.

Handle photocopying, scanning, mail handling, and general tasks.

2. Patient Records, Data Management and Clinical Systems

Process patient registrations, deductions and amendments.

Input data accurately into patient healthcare records.

Scan correspondence and allocate workflow correctly.

Manage patient results and follow-up communication.

Maintain recall systems for chronic disease management.

Perform Read Coding to support clinical registers.

Administer CRS, tasking, and other NHS digital systems.

3. Appointments, Triage Support and Communication

Process appointment requests across all access routes.

Make clinical bookings, referrals and hospital admissions.

Support total triage administration.

Answer incoming calls and manage queries.

Welcome and assist patients and visitors.

Act as a chaperone when required.

4. Team Support and Practice Operations

Provide absence cover for admin and reception colleagues.

Support practice wide service delivery and shared learning.

Assist with opening and closing procedures.

Support enhanced services and contractual requirements.

5. External Liaison

Liaise with external agencies including community teams, coroners, funeral directors, medical examiners and registration offices.

Work with Care Coordinators to support population health and IIF.

GOVERNANCE AND PROFESSIONAL STANDARDS

Maintain confidentiality of all patient and practice information.

Follow Health and Safety procedures including infection control.

Support equality, diversity and patient rights.

Participate in audits, quality improvement and training.

Communicate effectively with colleagues, patients and external partners.

PERSONAL DEVELOPMENT

Participate in mandatory training and role specific development.

Engage in annual appraisal and meet development objectives.

Maintain and update personal skills and knowledge.

Person Specification

Knowledge

Essential

• - Knowledge of NHS or GP Practice operations
• - Understanding of read coding

Qualifications

Essential

• - Good standard of general education in Maths and English
• - Evidence of continuous professional development
• - Excellent written and spoken English

Desirable

• - 5 GCSEs (A-C, 9-4) or equivalent to include Maths and English
• - NVQ Level 2 in Customer Service, Administration or equivalent
• - Training in medical terminology
• - Safeguarding, confidentiality and data protection training

Other

Essential

• - Willingness to undertake mandatory training
• - Ability to provide cross-cover when required
• - Ability to always maintain confidentiality

Experience

Essential

• - Admin experience in a busy environment
• - Experience in handling confidential information
• - Experience of meeting deadlines and managing priorities
• - Experience in typing letters, reports and documents

Desirable

• - Previous experience of working in a medical or public sector environment
• - Medical secretary/administration experience
• - Experience using clinical systems

Skills and Abilities

Essential

• - Excellent communication skills
• - Accurate data entry and attention to detail
• - Confident use of MS Office and digital systems
• - Ability to work under pressure
• - Strong organisation, time management and the ability to prioritise
• - Able to work as part of a team
• - Professional handling of sensitive situations

Personal Qualities

Essential

• - Professional, courteous and patient focused
• - Reliable, punctual and committed
• - Flexible and adaptable
• - Proactive with good problem-solving skills
• - Committed to improvement and learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rise Park Surgery

Address

Revelstoke Way

Nottingham

NG5 5EB

Employer's website

https://www.riseparksurgery.co.uk/ (Opens in a new tab)