Job responsibilities
* Strategic Assistant on the Triage Appointment Pathway
* Assisting and supporting with the management of the day to day operations, including patient queries, rotas, contractors and support of administrative tasks and responsibilities.
* Assisting with the clinical triage (passing appointment requests to the GP, assisting with processing, and recalling the patient for appointments).
* As part of the appointment process providing support to GPs by review of patient history and baseline where requested
* To liaise, assist and support management of the practice in the reception area demonstrating leadership skills.
* Signposting received correspondence/ appointment requests to others, e.g., High St Chemist- clinical pharmacist, practice nurse in collaboration with GPs decision
* The ability to carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording all findings accurately.
* Facilitating routine and 24-hour BP monitoring, advising patients and manage requests from local services
* Carrying out BMI checks as directed
* Acting as a chaperone as required
* Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes
* Supporting practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.
* Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve, such as insurance forms, mortgage applications, department for Work and Pensions benefits forms and others as appropriate
* Explaining appointment decisions and where appropriate treatment procedures to patients
* Supporting GP(s) in liaising with external agencies such as helping to arrange patient admission while the GP(s) continue with the consultation.
* Undertaking all mandatory training and induction programmes * Attending a formal appraisal with their manager at least every 12 months.
* Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
* Contributing to public health campaigns (e.g., flu clinics) through advice or direct care, including opportunistic health promotional programmes
* Maintaining a clean, tidy and effective working area at all times.
In addition to the primary responsibilities, the GP assistant/medical assistant may be requested to:
- Demonstrate the ownership of responsibility for personal development, learning and performance
- Demonstrate performance of skills and activities to others undertaking similar work
- Attend relevant annual updates and shared practice learning
- Participate in practice audit as directed by the audit lead
- Participate in local initiatives to enhance service delivery and patient care
- Support and participate in shared learning throughout the PCN
- Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner
Please note that duties may vary from time to time without changing the general character of the post or the level of responsibility.