Job summary
**15 Hours a week**
We are seeking to appoint a new Receptionist to join our team. The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system.
Main
Responsibilities
Reception
of Visitors to Practice. Provide Administrative Support to the Clinical Staff
Such duties will include:
Presenting a welcoming atmosphere for all incomers to the practice
Receiving and
directing all visitors to the practice
Providing
patients with information on opening hours, clinic hours and notice/waiting
periods for prescriptions, test results etc.
Implementing
Practice protocols
Taking and relaying
message
Arranging
patients appointments for general clinics
Opening and
distributing post
Scanning and
filing electronic documents
General filing
& shredding
Receiving
payments for private appointments/procedures
Main duties of the job
waitingRoom Management
Ensuring adequate heating and light in waiting room
Checking cleanliness before and after surgery sessions
Following cleaning protocol for toys
Removing dangerous, small or fabric toys
Maintaining patient information folder
Keeping surgery details up-to-date on information boards/screen
Maintaining supply of leaflets
Information Management
& Technology
Using the clinical system
Issuing prescriptions
Registering patients
Data entry
Running the appointment system
Use of practice programmes
Email communication
Researching
information on the internet
Stock Control
Maintaining adequate stationery stocks in Reception and in all clinical rooms
Dispensing
Picking, scanning and labelling drugs for GPs to counter-sign
Checking medication dispensed
Bagging and distributing dispensed medications
Handing out bagged-up medications
Ensuring patient
makes appropriate exemption declaration on reverse of FP10 and follow
Prescription Pricing Authority guidelines for monitoring of these declarations
Receiving
payments for prescriptions
Patient Education
Informing patients of changes in presentation of medication
Ensuring patients aware of drug interactions, ie oral contraceptives
& antibiotics
Prescription Management
Sorting, counting, checking and endorsing FP10s in line with PPA
guidelines
Checking endorsement of pack size and specific drug names
Checking exemption declarations
Compliance
adhering to the requirements of the following
Relevant Health and Safety
legislation
CQC requirements
About us
About us
We
are a busy GP Practice, located rurally in North Yorkshire. Our Patient list
size is of around 1700 patients currently. We have a team of 3 GPs, 3 Nurses, 1HCA
and 4 admin.
Job description
Job responsibilities
Main
Responsibilities
Reception
of Visitors to Practice.
Such duties will include:
1.
Presenting a welcoming atmosphere for all incomers to the practice
2.
Receiving and
directing all visitors to the practice
3.
Providing
patients with information on opening hours, clinic hours and notice/waiting
periods for prescriptions, test results etc.
Provide Administrative Support
to the Clinical Staff
Such duties will include:
1.
Implementing
Practice protocols
2.
Taking and relaying
messages
3.
Arranging
patients appointments for general clinics
4.
Opening and
distributing post
5.
Scanning and
filing electronic documents
6.
General filing
& shredding
7.
Receiving
payments for private appointments/procedures
Waiting Room Management
Such duties will include:
1.
Ensuring adequate heating and light in waiting room
2.
Checking cleanliness before and after surgery sessions
3.
Following cleaning protocol for toys
4.
Removing dangerous, small or fabric toys
5.
Removing old magazines & newspapers
6.
Maintaining patient information folder
7.
Keeping surgery details up-to-date on information boards/screen
8.
Maintaining supply of leaflets
Information Management
& Technology
Such duties will include:
1.
Using the clinical system
2.
Issuing prescriptions
3.
Registering patients
4.
Data entry
5.
Running the appointment system
6.
Use of practice programmes
7.
Email communication
8.
Researching
information on the internet
Stock Control
Such duties will include:
1.
Maintaining adequate stationery stocks in Reception and in all clinical
rooms
Dispensing
Such duties will include:
1.
Picking, scanning and labelling drugs for GPs to counter-sign
2.
Checking medication dispensed
3.
Bagging and distributing dispensed medications
4.
Handing out bagged-up medications
5.
Ensuring patient
makes appropriate exemption declaration on reverse of FP10 and follow
Prescription Pricing Authority guidelines for monitoring of these declarations
6.
Receiving
payments for prescriptions
Patient Education
Such duties will include:
1.
Informing patients of changes in presentation of medication
2.
Ensuring patients aware of drug interactions, ie oral contraceptives
& antibiotics
Prescription Management
Such duties will include:
1.
Sorting, counting, checking and endorsing FP10s in line with PPA
guidelines
2.
Checking endorsement of pack size and specific drug names
3.
Checking exemption declarations
Compliance
Such duties will include adhering to the requirements of the following
1. Relevant Health and Safety
legislation
2. CQC requirements
Closing date: Monday
10th March
N.B.This job description reflects the current position, and the post
holder is expected to view it as a guide rather than an exact description of
all duties and responsibilities. It may be subject to variation from time to
time.
Equal Opportunities
The Centre operates an equal opportunities policy and expects
staff to have a commitment to equal opportunities policies in relation to
employment and service delivery.
Job description
Job responsibilities
Main
Responsibilities
Reception
of Visitors to Practice.
Such duties will include:
1.
Presenting a welcoming atmosphere for all incomers to the practice
2.
Receiving and
directing all visitors to the practice
3.
Providing
patients with information on opening hours, clinic hours and notice/waiting
periods for prescriptions, test results etc.
Provide Administrative Support
to the Clinical Staff
Such duties will include:
1.
Implementing
Practice protocols
2.
Taking and relaying
messages
3.
Arranging
patients appointments for general clinics
4.
Opening and
distributing post
5.
Scanning and
filing electronic documents
6.
General filing
& shredding
7.
Receiving
payments for private appointments/procedures
Waiting Room Management
Such duties will include:
1.
Ensuring adequate heating and light in waiting room
2.
Checking cleanliness before and after surgery sessions
3.
Following cleaning protocol for toys
4.
Removing dangerous, small or fabric toys
5.
Removing old magazines & newspapers
6.
Maintaining patient information folder
7.
Keeping surgery details up-to-date on information boards/screen
8.
Maintaining supply of leaflets
Information Management
& Technology
Such duties will include:
1.
Using the clinical system
2.
Issuing prescriptions
3.
Registering patients
4.
Data entry
5.
Running the appointment system
6.
Use of practice programmes
7.
Email communication
8.
Researching
information on the internet
Stock Control
Such duties will include:
1.
Maintaining adequate stationery stocks in Reception and in all clinical
rooms
Dispensing
Such duties will include:
1.
Picking, scanning and labelling drugs for GPs to counter-sign
2.
Checking medication dispensed
3.
Bagging and distributing dispensed medications
4.
Handing out bagged-up medications
5.
Ensuring patient
makes appropriate exemption declaration on reverse of FP10 and follow
Prescription Pricing Authority guidelines for monitoring of these declarations
6.
Receiving
payments for prescriptions
Patient Education
Such duties will include:
1.
Informing patients of changes in presentation of medication
2.
Ensuring patients aware of drug interactions, ie oral contraceptives
& antibiotics
Prescription Management
Such duties will include:
1.
Sorting, counting, checking and endorsing FP10s in line with PPA
guidelines
2.
Checking endorsement of pack size and specific drug names
3.
Checking exemption declarations
Compliance
Such duties will include adhering to the requirements of the following
1. Relevant Health and Safety
legislation
2. CQC requirements
Closing date: Monday
10th March
N.B.This job description reflects the current position, and the post
holder is expected to view it as a guide rather than an exact description of
all duties and responsibilities. It may be subject to variation from time to
time.
Equal Opportunities
The Centre operates an equal opportunities policy and expects
staff to have a commitment to equal opportunities policies in relation to
employment and service delivery.
Person Specification
Experience
Essential
- Essential
- Experience of working with the general public
- Experience of reception work
Desirable
- Desirable
- Experience of working within General Practice
- Knowledge of SystmOne clinical system
Skills
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Qualifications
Essential
- Qualifications
- Essential
- Good standard of general education
Desirable
- Desirable
- GCSE Mathematics C or above
- GCSE English C or above
Person Specification
Experience
Essential
- Essential
- Experience of working with the general public
- Experience of reception work
Desirable
- Desirable
- Experience of working within General Practice
- Knowledge of SystmOne clinical system
Skills
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Qualifications
Essential
- Qualifications
- Essential
- Good standard of general education
Desirable
- Desirable
- GCSE Mathematics C or above
- GCSE English C or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
