Job responsibilities
General Practice Assistants (GPAs) form part of a
multi-disciplinary team within primary care and provide a support role
carrying out administrative tasks helping to free up GPs time and contribute
to the smooth running of appointments, improving patients experience in the
surgery.
This role will provide
support to the South Hambleton and Ryedale Primary Care Network (SHaR PCN).
CONTEXT:
SHaR PCN is a
group of seven doctor surgeries and medical centres that work closely
together as part of a network. It
employs health professionals including clinical pharmacists, occupational
therapists, first contact physiotherapists, paramedics, urgent care
practitioners, health and wellbeing coaches, first contact mental health
practitioners, specialist care co-ordinators (e.g., dementia and frailty) and
social prescribing link workers. Working as part of multi-disciplinary teams,
these clinical and non-clinical health professionals provide tailored care
for patients allowing GPs to focus more on patients with complex needs.
Key Duties and Responsibilities
General GP Assistant duties
Identifying
where other outstanding actions are and arranging with patient.
Assisting
with PCN admin for new starters e.g. synch smartcard, arranging access to
clinical systems include ICE, GP Teamnet etc.
Maintain
the SHaR PCN System One hub including adding and adjusting appointment
ledgers for PCN services
Daily
checking of open tasks on the SHaR PCN System one hub and actioning as
appropriate
Urgent Care Service Duties
Providing
a reception service at Easingwold Health Centre for our patients attending
the urgent care Service.
Providing
administrative support to the Urgent Care Service
Planning
the monthly staffing rotas for the Urgent Care Service, covering planned
absence, and communicating this to both the team and the Practices.
Responding
to unplanned absences accordingly to reduce list sizes, rearrange
appointments and / or find cover if possible
Designing
and implementing new processes for the Urgent Care Service and hub working as
and when required, and keep SOPs up to date as processes change
Working
closely with Urgent Care Practitioners daily to manage on the day capacity
Support
Urgent Care Team members with IT issues
Collate
patient feedback and activity data for the Urgent Care Service reporting
suite
Coordinate
Urgent Care Service Team meetings, including scheduling and minute taking
Ordering
and maintaining new equipment for the Urgent Care Service, as well as
consumables, keeping stock topped up at both hub locations
Checking
and maintaining emergency equipment at the Easingwold Health Centre
Welcoming
patients as they arrive for face-to-face appointments, keeping the Clinicians
informed
Onboarding
new staff, including coordinating local induction and training for hub
working
Comprehensive Geriatric Assessment Clinic
Duties
Providing administrative support to the
CGA service
Maintain a working waiting list of
patients to be invited to the CGA clinic, processing referrals from Practices
Telephone patients to invite them to
attend the CGA clinic, explaining the service to the patient and coordinating
pre-clinic assessments, help with transport where needed and OT home visit
Writing and sending correspondence
regarding the clinic to patients
Liaise with the wider CGA team to
ensure patient letters and care plans are completed and send these to the
patient following their clinic attendance
Collate patient feedback following
their CGA appointment
Coordinate CGA
Team meetings, including scheduling and
minute taking
Other adhoc PCN administrative duties to support the cascade of
information and smooth operation of PCN services
A GPA is also required to:
Participate in an annual
individual performance review.
Track and record evidence
of their experience against the national competency framework.
Inform their line manager of
any concerns regarding their role and request professional development as
needed.
Be aware of your own professional
boundaries and what to do when they are reached.
Other Responsibilities
Work with the GPs and other primary care professionals within the
PCN to identify and manage a caseload of patients, and where required and as
appropriate, refer people back to other health professionals within the PCN.
Raise awareness within the PCN of shared decision-making and
decision support tools.
Raise awareness of how to identify patients
who may benefit from shared decision making and support PCN staff and
patients. The post holder will maintain the security of sensitive personal and
other confidential information and will apply all relevant Information
Governance policies reliably to working practice. Additionally, they will
be expected to follow secure operating procedures for handling information
in all formats, including verbal, written and that held electronically.
The post holder will have the appropriate
level of child protection and adult safeguarding knowledge, skills and
practice required for the post; be aware of and comply with child
protection and adult safeguarding policies and procedures.
This post will be subject to a DBS
(Disclosure and Barring Service) Check
In addition to observing the host Practices
rules and procedures, which all staff are required to observe and follow,
the post holder is also required to follow general policies and procedures
that apply to the employment relationship. It is the duty of the post
holder to accept personal responsibility for the practical application of
these policies, procedures and standards.
GENERIC
INFORMATION
Confidentiality
While
seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act appropriately
In the
performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access to information
relating to the individual practices. All such information from any
source is to be regarded as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practices may only be divulged to authorised persons in
accordance with the host Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health and
Safety
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the host practice Health and
Safety Policy, to include:
Using
appropriate infection control procedures, maintain work areas in a tidy and
safe way and free from hazards.
Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks.
Promptly
report any potential risks identified.
Using
personal security systems within the workplace according to practice
guidelines.
Making
effective use of training to update knowledge and skills.
Being
familiar with the operation and maintenance schedule for fire, panic and
intruder alarms.
Equality and
Diversity
The post-holder
will support the equality, diversity and rights of patients, carers and
colleagues, to include:
Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with host Practice procedures and
policies, and current legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional
Development
The post-holder
will participate in any training programme implemented by SHaR PCN and/or the
host practice as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
Taking
responsibility for your own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality
The post-holder will strive to maintain
quality within the host practice/PCN and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
