Receptionist/Care Navigator

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Reception

To ensure that patients and visitors are greeted professionally and courteously and directed to the appropriate services.

To deal with queries effectively and efficiently in line with practice procedures.

To be responsible for the appointment diary and appointment system by making, changing, and cancelling appointments as requested.

To answer telephone enquiries promptly and professionally in line with practice procedures.

To act as chaperone within a clinical consultation when requested

To ensure that the reception area is kept tidy and presentable.

To ensure all literature and posters within the practice are up to date.

To support the team in dealing with clinical emergencies

Administration

To undertake generalfiling in a timely and accurate manner.

To utilisation of read coding of clinical information is paramount to support great patient care to which is reflected on patients medical records.

To scan incoming patient information onto the medical system.

To undertake photocopying/faxing/scanning in a timely and accurate manner.

To be responsible for liaising with other agencies such as the ambulance service, hospital clinics, other practices and community services.

The opening and the distribution of incoming post in line with practice procedure.

To provide clerical support for otherservices.

To process repeat prescriptions

Action practice notes

The summarisingof patient notes as appropriate.

To ensure the surgery has adequate supply of stationery.

To support the clinical team with all safeguarding matters in accordance with local and national policies

The utilisation of pop up to support patient care

Computer/IT

To utilise medical software systems to enable the effective handling of patients and practice information and information supplied by other agencies.

To be responsible for reading and the action emails on a daily basis.

To input data accurately onto patient records and software systems.

Person Specification

Experience

Essential

• Enthusiastic
• Good attention to detail
• Excellent patient care

Desirable

• Worked in a medical environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Meadowside Medical Centre

Address

Meadowside Medical Centre

Mountbatten Way

Congleton

Cheshire

CW12 1DY

Employer's website

https://www.meadowsidemedicalcentre.nhs.uk (Opens in a new tab)