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Maida Vale Medical Centre

Receptionist

The closing date is 31 March 2026

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Job summary

Maida Vale Medical Centre are looking for a part-time Receptionist/Administrator to join our friendly team. The successful candidate applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.

You will need some flexibility to open and close and cover morning (8.00am to 1.00pm) and afternoons (1.00pm to 6.30Pm). This will be agreed.

Main duties of the job

Main Duties of the Job

The role is patient focused and you will carry out a variety of roles including:

  • Welcoming all patients and visitors to the surgery
  • Dealing with enquiries from patients and external agencies in person and over the telephone
  • Signposting patients to the correct service
  • Completing new patient registrations
  • Filing, Photocopying, scanning
  • Recalling patients for reviews, chronic diseases
  • Referrals to hospitals, district nurses

About us

We are a long established GP practice with Approximately 6,000 patients

Our team consists of

1 practice partner

2 salaried GP's

1 Nurse

1 Clinical Pharmacist

3 Health care assistants

1 Practice Manager

1 Deputy Practice Manager

1 GPA

1 Administrator

1 Receptionist

Details

Date posted

27 February 2026

Pay scheme

Other

Salary

Depending on experience Minimum wage

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A2016-26-0000

Job locations

40 Biddulph Mansions

Elgin Avenue

London

W9 1HT


Job description

Job responsibilities

Job description

Job responsibilities

Responsible to: GPA / Practice Managers

Job purpose: To ensure that the reception area of the practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the practice team

Duties and Responsibilities

Telephone duties

  • Making appointments
  • Giving out results where appropriate
  • Ambulance bookings
  • Deal with general enquiries
  • Patient recall

Reception duties

  • Open / closing of surgery
  • Register new patients - temporary patients
  • Greet and direct patient and visitors
  • Handing out prescriptions - paperwork
  • Ensure queries are explained and handed over to next shift staff, as necessary
  • Respond to needs of our clinical team during surgery
  • Collect fees from patients for providing non-NHS services
  • Filling of medical records, photocopying, scanning
  • Deal with general enquires

General

  • Input and extract information from practice computer system
  • Observe health & Safety requirements
  • General housekeeping (e.g. Keeping reception and waiting areas tidy)
  • Maintain confidentiality at all times
  • To participate and continue personal development
  • To observe Equality and Diversity guidelines at all times
  • To treat all patients, colleagues and visitors with Dignity and respect at all times

Job description

Job responsibilities

Job description

Job responsibilities

Responsible to: GPA / Practice Managers

Job purpose: To ensure that the reception area of the practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the practice team

Duties and Responsibilities

Telephone duties

  • Making appointments
  • Giving out results where appropriate
  • Ambulance bookings
  • Deal with general enquiries
  • Patient recall

Reception duties

  • Open / closing of surgery
  • Register new patients - temporary patients
  • Greet and direct patient and visitors
  • Handing out prescriptions - paperwork
  • Ensure queries are explained and handed over to next shift staff, as necessary
  • Respond to needs of our clinical team during surgery
  • Collect fees from patients for providing non-NHS services
  • Filling of medical records, photocopying, scanning
  • Deal with general enquires

General

  • Input and extract information from practice computer system
  • Observe health & Safety requirements
  • General housekeeping (e.g. Keeping reception and waiting areas tidy)
  • Maintain confidentiality at all times
  • To participate and continue personal development
  • To observe Equality and Diversity guidelines at all times
  • To treat all patients, colleagues and visitors with Dignity and respect at all times

Person Specification

Qualifications

Essential

  • Essential
  • GCSE (or equivalent) in English & Math's

Desirable

  • English & Math's
  • ITC packages Word, Excel

Disclosure and Barring Service Check

Essential

  • This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Experience

Essential

  • Experience in working in a customer service role, dealing with people
  • Computer illiterate and confident with IT computer packages
  • Excellent Telephone manner

Desirable

  • Experience of working within NHS/GP Surgery
  • Flexible with working hours to provide additional cover for staff sickness or annual leave when needed
Person Specification

Qualifications

Essential

  • Essential
  • GCSE (or equivalent) in English & Math's

Desirable

  • English & Math's
  • ITC packages Word, Excel

Disclosure and Barring Service Check

Essential

  • This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Experience

Essential

  • Experience in working in a customer service role, dealing with people
  • Computer illiterate and confident with IT computer packages
  • Excellent Telephone manner

Desirable

  • Experience of working within NHS/GP Surgery
  • Flexible with working hours to provide additional cover for staff sickness or annual leave when needed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maida Vale Medical Centre

Address

40 Biddulph Mansions

Elgin Avenue

London

W9 1HT


Employer's website

https://maidavalemedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Maida Vale Medical Centre

Address

40 Biddulph Mansions

Elgin Avenue

London

W9 1HT


Employer's website

https://maidavalemedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Receptionist

Dolores Gamble

dolores.gamble@nhs.net

Details

Date posted

27 February 2026

Pay scheme

Other

Salary

Depending on experience Minimum wage

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A2016-26-0000

Job locations

40 Biddulph Mansions

Elgin Avenue

London

W9 1HT


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