Job summary
To be responsible for undertaking a wide range of reception and administrative duties and
the provision of general support to the GP's team. Duties can include but are
not limited to, answering the telephone, greeting and directing patients, patient registration, booking appointments, dealing with medical records in and out, referrals, scanning letters, taking payments, processing of information (electronic and hard copy) and assisting
patients as required. To act as the central point of contact for patients, the distribution of
information, messages and enquiries for the clinical team, liaising with multidisciplinary
team members and external agencies.
Main duties of the job
Maintaining and monitoring the practice appointment system
Process appointment requests whether made in person, via telephone or email
Answer incoming phone calls, transferring calls or dealing with requests
appropriately, booking in patients
Process incoming and outgoing post
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as
required
Scanning of patient related documentation and attaching scanned documents topatients healthcare records
Process requests for information, insurance / solicitors letters and forms
requiring GP completion
Assist with GPA's workload where required (typing of clinical referral
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general tasks as requested
Type up clinical minutes for meetings
About us
We are a small friendly team with 6,500 patients. We are looking for someone with the following:
- Integrity: Be honest, ethical, and reliable. Keep promises and act ethically even when no one is watching.
- Responsibility: Take ownership of actions and decisions. Be accountable for outcomes.
- Quality: Strive for excellence and take pride in your work.
- Discipline: Show commitment, perseverance, and self-control in achieving goals.
- Teamwork: Work effectively with others to achieve common goals2
Job description
Job responsibilities
Job Summary:
To ensure administrative and clerical duties within the Practice are
carried out within the Practices guidelines and policies.
To ensure the day-to day activities of the practice are carried out accordingly
Undertake a variety of administrative duties to
assist in the smooth running of the practice, including the provision of
secretarial and clerical support to clinical staff and other members of the
practice team
Offer general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone
Make appointments telephone/surgery as required
Ensure all new registrations are entered onto
the database
Culling
and sorting patient records and letters in preparation for summarising
Filing and
retrieving paperwork
Keeping the reception area, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter
Completing referral's and checking the worklist
Opening post
Writing up minutes for the clinical meetings
Scanning electronic and non-electronic letters onto the system
Job description
Job responsibilities
Job Summary:
To ensure administrative and clerical duties within the Practice are
carried out within the Practices guidelines and policies.
To ensure the day-to day activities of the practice are carried out accordingly
Undertake a variety of administrative duties to
assist in the smooth running of the practice, including the provision of
secretarial and clerical support to clinical staff and other members of the
practice team
Offer general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone
Make appointments telephone/surgery as required
Ensure all new registrations are entered onto
the database
Culling
and sorting patient records and letters in preparation for summarising
Filing and
retrieving paperwork
Keeping the reception area, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter
Completing referral's and checking the worklist
Opening post
Writing up minutes for the clinical meetings
Scanning electronic and non-electronic letters onto the system
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Math's & ITC skills
Desirable
- GCSE grade A to C in English and Math's & ITC skills
Knowledge & Skills
Essential
- Good interpersonal and communication skills
- Good time management
- IT skills
- Ability to provide quality care
- Show empathy
Desirable
- Good interpersonal and communication skills
- Good time management
- IT skills
- Ability to provide quality care
- Show empathy
Experience
Essential
- Experience is not essential as there will be training for 18 months on the job
Desirable
- Experience is not essential as there will be training for 18 months on the job
- Experience in a customer service role
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Math's & ITC skills
Desirable
- GCSE grade A to C in English and Math's & ITC skills
Knowledge & Skills
Essential
- Good interpersonal and communication skills
- Good time management
- IT skills
- Ability to provide quality care
- Show empathy
Desirable
- Good interpersonal and communication skills
- Good time management
- IT skills
- Ability to provide quality care
- Show empathy
Experience
Essential
- Experience is not essential as there will be training for 18 months on the job
Desirable
- Experience is not essential as there will be training for 18 months on the job
- Experience in a customer service role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.