Lambert Medical Centre

Receptionist

The closing date is 30 April 2026

Job summary

We are recruiting a dynamic, enthusiastic and hard-working receptionist to join our friendly and supportive team. The successful candidate will provide an exceptional standard of customer care and efficient administration service to our patients supporting the wider practice team.

Main duties of the job

To be responsible for undertaking a wide range of reception, telephone and administrative duties. Providing comprehensive support to the multidisciplinary team at the Practice and excellent customer service to our patients. Allocated duties will vary on a daily basis depending on current and evolving workloads, targets, skills mix and staffing levels. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors in person, by phone or via electronic means.

About us

Lambert Medical Centre is a well-established practice offering patient services from its partnership owned premises in Thirsk town centre, a semi-rural market town. We offer services to those living in Thirsk and the surrounding villages. We have a stable patient list size of 8,600 and we dispense medication to approximately 40% of our list. There is an excellent range of housing and schools nearby with many local activities and the Yorkshire Moors and Dales on our doorstep.

We are a stable 5 partner GMS practice with an enthusiasm to develop our practice further. We are rated good by CQC (with an outstanding in 'caring'). We have a strong patient focus, with our ethos and values being rooted in delivering care for our community that we and our families would be happy to receive. We consider ourselves a forward-thinking practice and enjoy good links with other organisations. We work in collaboration with our PCN (Hambleton South), neighbouring practices, our GP Federation and our local community to ensure we deliver high quality healthcare services in a safe environment which is welcoming, caring and accessible to all. We are a training practice, and we also have good links with Hull York Medical School who we partner with to deliver medical student teaching. Some of our GP partners have additional outside interests which we feel adds further value and experience to our leadership team. These include: GP Appraiser, GP Mentor, PCN Clinical Director, LMC Chair.

Date posted

16 April 2026

Pay scheme

Other

Salary

£12.83 an hour Starting rate

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2013-26-0003

Job locations

Chapel Street

Thirsk

North Yorkshire

YO7 1LU

Job description

Job responsibilities

The duties and responsibilities to be undertaken by the postholder are broadly described below. The division of daily work between these areas will constantly change and the postholder will be expected to cover and maintain skills in all these areas and any other areas that develop relevant to the role and at an appropriate level.

Front Reception: greet, assist and signpost patients or other visitors in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Telephones: processing and triaging telephone requests from patients and other callers in a very busy and often pressurised environment. Making calls to patients to disseminate information, request information, book appointments and similar.

Administration: processing incoming documents whether on paper or electronical in line with Practice operating procedures. This covers a very wide and continually changing range with the growing majority now dealt with using a variety of clinical or other IT systems.

Support work: Any other administrative or patient facing work that maybe required to support clinicians, managers or other staff as and when required. This may be on a regular or ad hoc basis.

Job description

Job responsibilities

Front Reception: greet, assist and signpost patients or other visitors in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Support work: Any other administrative or patient facing work that maybe required to support clinicians, managers or other staff as and when required. This may be on a regular or ad hoc basis.

Person Specification

Experience

Essential

Experience of:
Working with the general public in a supportive environment
A wide range administrative duties
IT systems including Microsoft
Call handling

Desirable

Experience of:
Working in a health care setting
Clinical IT systems

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

GCSE Mathematics & English (C or above)
Customer service qualification
IT qualification
Administration qualification

Skills

Essential

Excellent communication and interpersonal skills (written, online and oral)
Strong general IT skills
Clear, polite telephone manner
Competent in the use of Microsoft Office and Outlook
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Problem solving & analytical skills
Ability to follow policy and procedure

Desirable

Experience of working in general practice

Person Specification

Experience

Essential

Experience of:
Working with the general public in a supportive environment
A wide range administrative duties
IT systems including Microsoft
Call handling

Desirable

Experience of:
Working in a health care setting
Clinical IT systems

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

GCSE Mathematics & English (C or above)
Customer service qualification
IT qualification
Administration qualification

Skills

Essential

Excellent communication and interpersonal skills (written, online and oral)
Strong general IT skills
Clear, polite telephone manner
Competent in the use of Microsoft Office and Outlook
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Problem solving & analytical skills
Ability to follow policy and procedure

Desirable

Experience of working in general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lambert Medical Centre

Address

Chapel Street

Thirsk

North Yorkshire

YO7 1LU

Employer's website

https://www.lambertmedicalcentre.co.uk (Opens in a new tab)

Employer details

Employer name

Lambert Medical Centre

Address

Chapel Street

Thirsk

North Yorkshire

YO7 1LU

Employer's website

https://www.lambertmedicalcentre.co.uk (Opens in a new tab)