Job summary
Do you
have the vision, skills and energy to lead our friendly supportive team navigating
us through the challenging landscape of general practice whilst also sharing
our ethos to deliver excellent patient centred care?
We have an exciting opportunity for a Practice Manager to
lead our successful established team at the Lambert Medical Centre, Thirsk.
We are looking for someone to lead and manage our Practice,
helping us to meet our objectives, whilst maintaining our strong values of
providing a responsive, safe, and high-quality service for our patients, in a
supportive and efficient environment. We
strive to ensure that our team can work in a trusting and fulfilling
environment in which they can develop, learn and thrive.
Main duties of the job
You must be experienced, dynamic, highly organised and enthusiastic, with outstanding leadership skills, a good head for business and a large heart for people with excellent communication and team skills. You will have vision, be adaptable, and conscientious. The successful candidate will work closely with the Partners and our excellent deputy PM, supported by fantastic administrative and clinical teams, to ensure the smooth day to day running of the practice, fulfilling all necessary management duties as agreed with the Partnership.
We are part of Hambleton South PCN in which the practice managers enjoy a supportive and collaborative working relationship, and also part of Heartbeat Alliance GP federation.
About us
The Lambert
Medical Centre is a well established practice offering patient services from
its partnership owned premises in Thirsk town centre, a semi-rural market town. We offer services to those living in Thirsk
and the surrounding villages. We have a stable
patient list size of approximately 8500 and we dispense medication to approximately
40% of our list.
We are a 4 partner GMS practice with an enthusiasm to develop our practice
further. We are rated good by CQC (with
an outstanding in 'caring'). We have a
strong patient focus, with our ethos and values being rooted in delivering care
for our community that we and our families would be happy to receive. We consider ourselves a forward-thinking
practice and enjoy good links with other organisations.
We work in collaboration with our PCN
(Hambleton South PCN), neighbouring practices, our GP Federation (Heartbeat
Alliance) and our local community to ensure we deliver high quality healthcare
services in a safe environment which is welcoming, caring and accessible to
all.
We are a training practice
(currently have 2 GP registrars) and we also have good links with Hull York
Medical School (HYMS) who we work with to deliver medical student
teaching.
Some of our GP partners have
additional outside interests which we feel adds further value and experience to
our leadership team. These include: GP Appraiser, PCN Clinical Director, LMC Chair.
Job description
Job responsibilities
You will be responsible for the
caring, compassionate, efficient and profitable running of the practice, and
maintaining a happy and committed team.
Key requirements include:
- Managing
the day to day operations of the practice
- Excellent
communication skills and ability to act sensitively and effectively
- Robust
finance and business skills
- Strategic
thinking
- Delivering
against key targets
- Detailed
knowledge and skills of HR
- Ensure
compliance with CQC requirements / assessments
- Lead
practice meetings
- Handling
and diffusing complaints
- Excellent
IT knowledge and experience
- Able to
self motivate, prioritise, organise and delegate workload.
- Ensure
practice policies and standards are complaint with various legislation and
regulations
- Develop
and coordinate systems to improve efficiency and effectiveness of the practice
- Oversight
of practice processes in each team
Job description
Job responsibilities
You will be responsible for the
caring, compassionate, efficient and profitable running of the practice, and
maintaining a happy and committed team.
Key requirements include:
- Managing
the day to day operations of the practice
- Excellent
communication skills and ability to act sensitively and effectively
- Robust
finance and business skills
- Strategic
thinking
- Delivering
against key targets
- Detailed
knowledge and skills of HR
- Ensure
compliance with CQC requirements / assessments
- Lead
practice meetings
- Handling
and diffusing complaints
- Excellent
IT knowledge and experience
- Able to
self motivate, prioritise, organise and delegate workload.
- Ensure
practice policies and standards are complaint with various legislation and
regulations
- Develop
and coordinate systems to improve efficiency and effectiveness of the practice
- Oversight
of practice processes in each team
Person Specification
Qualifications
Essential
- Excellent literacy and numeracy skills.
- Evidence of commitment to continuing professional development.
Desirable
- Educated to degree level.
- Leadership and / or Management Qualification.
- AMSPAR Qualification.
Experience
Essential
- Experience of working with the general public.
- Experience of managing accounting procedures including budget and cash flow forecasting.
- Experience of working in and managing large teams.
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
Desirable
- Experience of working in a health care setting.
- NHS / Primary Care General Practice experience.
- Relevant health and safety experience.
- Experience of chairing meetings, producing agendas and minutes.
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Attention to detail
Knowledge and skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery.
- Excellent communication skills (written, oral and presenting).
- Strong IT skills (generic).
- Excellent leadership skills.
- Strategic thinker and negotiator.
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Effective time management (Planning & Organising).
- Ability to network and build relationships .
- Approachable with ability to listen and empathise.
- Good Time Management.
- Proven problem solving & analytical skills.
- Ability to develop, implement and embed policy and procedure.
- Ability to motivate and train staff.
Desirable
- Knowledge and use previously of SystmOne
Person Specification
Qualifications
Essential
- Excellent literacy and numeracy skills.
- Evidence of commitment to continuing professional development.
Desirable
- Educated to degree level.
- Leadership and / or Management Qualification.
- AMSPAR Qualification.
Experience
Essential
- Experience of working with the general public.
- Experience of managing accounting procedures including budget and cash flow forecasting.
- Experience of working in and managing large teams.
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
Desirable
- Experience of working in a health care setting.
- NHS / Primary Care General Practice experience.
- Relevant health and safety experience.
- Experience of chairing meetings, producing agendas and minutes.
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Attention to detail
Knowledge and skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery.
- Excellent communication skills (written, oral and presenting).
- Strong IT skills (generic).
- Excellent leadership skills.
- Strategic thinker and negotiator.
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Effective time management (Planning & Organising).
- Ability to network and build relationships .
- Approachable with ability to listen and empathise.
- Good Time Management.
- Proven problem solving & analytical skills.
- Ability to develop, implement and embed policy and procedure.
- Ability to motivate and train staff.
Desirable
- Knowledge and use previously of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
