Job summary
Lambert Medical Centre is looking
for a motivated, dynamic and enthusiastic Deputy Practice Manager to join the management
team.
General practice continues to
change, and you will be expected to assist with, and at times, project manage
new pathways/procedures, contract changes and service delivery modifications.
It is envisaged that this will be an evolving role with increased
responsibility over time, working more independently and deputising in the
absence of the Practice Manager.
Main duties of the job
Knowledge and experience of Primary Care is desirable, though not essential and you will need an organised approach to your work, strong IT skills, an ability to work flexibly and under pressure, and be a problem solver.
You will support the Practice Manager and Partners in all
aspects of practice functionality, motivating and managing staff, optimising
efficiency and overall performance and ensuring the practice achieves its
long-term strategic objectives in a safe and effective working environment.
Focusing on quality, covering all aspects including
service delivery and the processes required to maximise the practices
performance and income and balancing that with patient satisfaction.
About us
We are a forward thinking, training and dispensing practice based on a single site with a practice population of 8600 striving to provide excellent patient centred care.
Job description
Job responsibilities
Main duties/Responsibilities
The following are the core responsibilities of the Deputy Practice Manager. There may be, on occasion, a requirement to conduct other tasks but this will be dependent upon factors such as workload and staffing levels.
- Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- Assist with all human resource functions and direct staff management.
- Supporting the implementation of systems to ensure compliance with Care Quality Commission regulations and standards.
- Lead on the management of the clinical system, always ensuring IT security and IG compliance and responding to and resolving all local IT issues.
- Assist in the production of information for administrative and clinical audits, building and running searches.
- Develop, review, and update clinical templates ensuring they relate to current practice.
- Managing the team to reach Quality Outcomes Framework (QOF) and Impact and Investment Fund (IIF) targets, supported by the nursing and administrative leads.
- Ensuring the staff implement the practice wide approach to the management of all patient services matters.
- Maintaining and monitoring the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the relevant person.
- Managing the overall practice clinical governance framework, submitting reports for QOF, IIF, Enhanced Services and other reporting requirements.
- Providing support for the financial elements of the practice, including budgets, petty cash, payroll, payments, and receipts.
- Assisting in maximising income revenue and reducing expenditure where required.
- Be the lead for patient and staff surveys and the reporting of findings and analysis at meetings.
- Managing the workflow and summarising team, ensuring coding and workload are audited and plans are in place if backlogs occur.
- Be the practice lead for the Patient Participation Group (PPG).
- Deputise for the Practice Manager when required.
- Ensure all staff undertake mandatory training as required.
- Assist with the management of the premises including health and safety aspects, completing appropriate risk assessments, and acting when needed.
- Support the Practice Manager in the reviewing and updating of practice policies and procedures.
- Support the practice and management team with continuous improvement and change initiatives.
Job description
Job responsibilities
Main duties/Responsibilities
The following are the core responsibilities of the Deputy Practice Manager. There may be, on occasion, a requirement to conduct other tasks but this will be dependent upon factors such as workload and staffing levels.
- Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- Assist with all human resource functions and direct staff management.
- Supporting the implementation of systems to ensure compliance with Care Quality Commission regulations and standards.
- Lead on the management of the clinical system, always ensuring IT security and IG compliance and responding to and resolving all local IT issues.
- Assist in the production of information for administrative and clinical audits, building and running searches.
- Develop, review, and update clinical templates ensuring they relate to current practice.
- Managing the team to reach Quality Outcomes Framework (QOF) and Impact and Investment Fund (IIF) targets, supported by the nursing and administrative leads.
- Ensuring the staff implement the practice wide approach to the management of all patient services matters.
- Maintaining and monitoring the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the relevant person.
- Managing the overall practice clinical governance framework, submitting reports for QOF, IIF, Enhanced Services and other reporting requirements.
- Providing support for the financial elements of the practice, including budgets, petty cash, payroll, payments, and receipts.
- Assisting in maximising income revenue and reducing expenditure where required.
- Be the lead for patient and staff surveys and the reporting of findings and analysis at meetings.
- Managing the workflow and summarising team, ensuring coding and workload are audited and plans are in place if backlogs occur.
- Be the practice lead for the Patient Participation Group (PPG).
- Deputise for the Practice Manager when required.
- Ensure all staff undertake mandatory training as required.
- Assist with the management of the premises including health and safety aspects, completing appropriate risk assessments, and acting when needed.
- Support the Practice Manager in the reviewing and updating of practice policies and procedures.
- Support the practice and management team with continuous improvement and change initiatives.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of managing multidisciplinary teams
- Experience of people and performance management, including appraisal writing, staff development and disciplinary procedures
Desirable
- Experience of successfully developing and implementing projects
- NHS/ Primary Care general practice experience
- Relevant health and safety experience
- Experience of working with accounting procedures.
Qualifications
Essential
- Educated to A-level/equivalent or higher or relevant experience
Desirable
- Leadership and/or management qualification
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Excellent people management skills and be familiar with HR regulations and procedures
- Strong IT skills (generic)
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Proven problem solving and analytical skills
Desirable
- Ability to recognise opportunities to enhance service delivery
- Excellent leadership skills
- Strategic thinker and negotiator
- SystmOne/Emis user skills
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of managing multidisciplinary teams
- Experience of people and performance management, including appraisal writing, staff development and disciplinary procedures
Desirable
- Experience of successfully developing and implementing projects
- NHS/ Primary Care general practice experience
- Relevant health and safety experience
- Experience of working with accounting procedures.
Qualifications
Essential
- Educated to A-level/equivalent or higher or relevant experience
Desirable
- Leadership and/or management qualification
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Excellent people management skills and be familiar with HR regulations and procedures
- Strong IT skills (generic)
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Proven problem solving and analytical skills
Desirable
- Ability to recognise opportunities to enhance service delivery
- Excellent leadership skills
- Strategic thinker and negotiator
- SystmOne/Emis user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
