Dispenser

Job description

Job responsibilities

The following are the core responsibilities for the role. There may be, on occasion, a requirement to carry out other tasks; this will be dependant upon factors such as workload and staffing levels:-

Ensure dispensing procedures are carried out in accordance with the Practices Standard Operating Procedures

Complying with all relevant Controlled Drugs standards and operating procedures.

Assist in the preparation and dispensing of prescriptions.

Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

Checking and issuing prepared prescriptions

Respond to the needs of the clinical team

Deal with queries relating to prescriptions when necessary

Collecting prescription charges in accordance with internal protocols/checking patient exemption information

Assisting in month end process for payment of prescriptions.

Undertaking regular date checking of medication, stock rotation and assist with stock control and ordering of items in the dispensary

Maintaining accurate records at all times

Participate and contribute to personal development and the annual appraisal process

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

This will include (but will not be limited to):

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business

Making effective use of training to update knowledge and skills, and initiate and manage the training of others

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum annually)

Routine management of own team / team areas, and maintenance of work space standards

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Attend mandatory training courses as deemed appropriate by the practice

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• NVQ Level 2 Dispensing
• GCSE (or equivalent level) Mathematics C or above
• GCSE (or equivalent) English at grade C or above

Experience

Essential

• Experience of working in a dispensary
• Experience of working with patients/customers
• Ability to use email, Word and Excel.

Desirable

• Experience of working in a GP Practice
• Experience using EMIS Web clinical management system

Personal Skills & Attributes

Essential

• Excellent communication skills
• Good IT skills
• Appreciative of the importance of patient confidentiality
• Good communicator both verbal and written.
• Good customer service.
• Well organised, diligent, and attentive to detail.
• Self-motivated and able to prioritise.
• Works well as part of a team.
• Resilient; ability to work under pressure and manage personal stress.
• Appreciative of the importance of medicines safety.
• Experience of managing stock including rotation, disposal and ordering

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kelsall Medical Centre

Address

7 Green Hill Road

Kelsall

Tarporley

Cheshire

CW6 0SN

Employer's website

http://www.kelsallmedicalcentre.org.uk (Opens in a new tab)