Dispenser (Qualified)

Job description

Job responsibilities

Job responsibilities:

The following are the core responsibilities of the Dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies

b. Dispensing medicines to the entitled population safely and accurately

c. Collecting prescription charges in accordance with dispensary protocol

d. Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering

e. Receiving and storing supplies in accordance with current policy and accompanying instruction, ensuring the cold chain is maintained where applicable

f. Ensuring controlled drugs are dispensed in accordance with practice policy

g. Safe disposal of returned and/or out of date medicines

h. Ensuring all repeat prescriptions are processed within a 48-hour timeframe

i. Providing patients with advice regarding all prescription matters

j. Process prescription requests via email, phone, face-to-face and online

k. Ordering supplies of drugs and ensuring adequate stocking taking processes are followed.

l. Processing Dossett boxes

m. Endorse all prescription forms and collect charges as appropriate.

n. Work closely with the dispensary team to improve and monitor the service levels delivered to patients.

o. Work to standards set in the Standard Operating Procedures.

p. Assisting the dispensary manager in the preparation of monthly returns

q. Undertake training to keep up to date with advancements in dispensary systems

r. Maintaining a clean and safe working environment at all times

s. Ensure duties are carried out in a professional manner at all time.

t. Always maintain accurate records , read coding entries appropriately

Person Specification

Personal Skills and Attributes

Essential

• Ability to develop effective relationships with colleagues and outside agencies
• Ability to maintain confidentiality
• Ability to work as part of a team.
• Excellent communication skills (written and oral)

Qualifications

Essential

• A formal level 2 qualification in dispensing

Experience

Essential

• Providing a customer based service
• Basic computer experience
• Ability to work within a pressurised environment on a daily basis.
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Ability to promote best practice regarding all pharmaceutical matters
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• Working in a medical environment
• Experience of working in front line customer service
• Provision of health care advice and information to patients
• Ability to effectively manage stock including ordering, rotation, disposal etc.
• Capable of managing payments (invoices, cash etc)
• Computer Literacy with a good working knowledge of SystmOne or Vision etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newent Doctors Practice

Address

Watery Lane

Newent

Gloucestershire

GL18 1BA

Employer's website

https://www.newentdoctors.nhs.uk/ (Opens in a new tab)