Admin Receptionist

Job summary

Working at a GP practice offers the opportunity to make a meaningful difference in peoples lives by supporting patients health and wellbeing in the community. Its a collaborative and rewarding environment where you work closely with doctors, nurses, and administrative staff to deliver high-quality primary care. The role provides variety, job stability, and the chance to build strong relationships with patients and colleagues. You also gain valuable experience in healthcare, communication, and problem-solving, with opportunities for professional growth and training.

A role in a GP practice typically involves providing administrative and/or clinical support to ensure the smooth running of patient services. Responsibilities may include managing patient appointments, maintaining accurate medical records, assisting with patient enquiries, supporting clinicians during consultations, and ensuring confidentiality and efficiency in all aspects of care delivery. The focus is on delivering excellent patient service and contributing to an organised, caring, and professional practice environment.

Main duties of the job

• Welcome patients and visitors in a polite, professional, and compassionate manner.
• Handle patient enquiries both in person and over the telephone.
• Provide information about practice services, policies, and procedures.
• Schedule, cancel, and amend patient appointments using the clinical system.
• Ensure appointments are booked appropriately according to patient needs and GP availability.
• Maintain and update patient records accurately on the practice system.
• Process repeat prescription requests and pass them to clinicians for review.
• Handle incoming and outgoing correspondence, including emails, letters, and internal messages.
• File and scan medical documents as required.
• Quality Of Framework
• Handle all patient information with strict confidentiality in line with GDPR and practice policies.
• Work collaboratively with doctors, nurses, and other staff to support daily operations.
• Escalate urgent issues or safeguarding concerns to the appropriate clinician or manager.
• Provide high-quality service by listening to patients and addressing concerns appropriately.
• Manage challenging situations calmly and professionally.
• Open and close the reception area following practice procedures.
• Ensure waiting areas are tidy, safe, and welcoming.
• Participate in team meetings and training sessions as required.

About us

Nightingale House Surgery is a well-established GP practice providing high-quality primary healthcare services to the local community. Our current patient list size is approximately 6,000.

The practice offers a wide range of services, including chronic disease management, minor surgery, immunisations, womens health, and health screening. We work closely with local hospitals, pharmacies, and community services to ensure continuity of care for our patients.

The Team

• General Practitioners (Three GPs): Providing clinical leadership, diagnosis, and treatment for a wide range of health conditions.
• Practice Nurses (Two) and Health Care Assistants (Two): Supporting chronic disease management, vaccinations, health checks, and patient education.
• Practice Manager: Overseeing daily operations, staff management, and the quality of services.
• Reception and Administrative Team (Twelve Staff Members): Acting as the first point of contact for patients, managing appointments, prescriptions, and patient records.
• Clinical Pharmacists (Two) and Physician Associate (One): Supporting prescribing, medication reviews, and patient follow-ups.

We are proud to have a diverse, multicultural team, bringing a wide range of experience, perspectives, and understanding to our work. Together, we operate as a supportive and collaborative team dedicated to delivering safe, effective, and patient-focused healthcare to our community.