Job summary
Nightingale House Surgery are
seeking a reliable, enthusiastic, hardworking, and highly motivated receptionist to work in our busy GP Practice. Good IT skills are essential along with
excellent communication and compassionate customer service skills.
The position is full time 30 hours
per week.
Applicant must be flexible and available to work early or late evening
shifts to cover holiday and sickness when required
Training will be provided.
Main duties of the job
Ensuring that patients are made to feel at ease in the surgery and treated with politeness, dignity, respect, courtesy and sympathy but with firm and direct handling.
Making appointments both in person and over the telephone.
Receiving, recording and passing of messages both in person and over the telephone.
Maintaining patient confidentiality and the confidentiality of the business at all times.
Opening and closing the premises in line with procedures.
Ensuring patients are aware of surgery procedures, particularly new patients.
Using the computer for repeat prescriptions and recording patient contact in the computer record.
Dealing with hospitals regarding patients appointments.
Handling of specimens in line with surgery procedures
Covering colleagues during holiday, sick leave and any other absences
Processing patient change of details
Collect Results GP links Emis tasks- online requests and sorting out errors and problems
In
general the post-holder will be expected to undertake all the normal duties and
responsibilities associated with a GP working within primary care.
About us
Our practice list size is about 6668.We
have 2 GP Partners, Dr Dapo Abidoye and Dr Yokefah Chong and 2
salaried GP Dr Equi Ajogbe & Dr Mohammad Kashem.
We
have an experienced Practice Manager, Farhaanah Begum.
Other
Health Professionals include 2 Nurses, 1 Physician Associate, 2 Clinical
Pharmacist and an in house Phlebotomist.
We
are supported by a friendly team of administrative staff including a GP
Assistant and a Medical Secretary.
Job description
Job responsibilities
Ensuring that
patients are made to feel at ease in the surgery and treated with politeness,
dignity, respect, courtesy and sympathy but with firm and direct handling.
Making appointments both in person and over the
telephone.
Receiving new patients and assisting with the
completion of forms as necessary.
Receiving, recording and passing of messages
both in person and over the telephone.
Maintaining patient confidentiality and the
confidentiality of the business at all times.
The filing, amalgamating, renewing as necessary
of patient paper notes.
Opening and closing the premises in line with
procedures.
Helping patients to access services/ sign
posting patients to the correct services.
Ensuring patients are aware of surgery
procedures, particularly new patients.
Filing correspondence and results, entering
results, and making sure patients are contacted, giving results as per surgery
policy.
Dealing with correspondence regarding recalls
and such other matters as may from time to time be required.
Using the computer for repeat prescriptions and
recording patient contact in the computer record.
Dealing with hospitals regarding patients
appointments.
To assist in the tidiness of the surgery, to
ensure a clean, safe and tidy work environment.
Secure processing and sending of email/ post as
required.
Handling of specimens in line with surgery
procedures
Covering colleagues during holiday, sick leave
and any other absences
Processing patient change of details
Collect Results GP links Emis tasks- online
requests and sorting out errors and problems
Undertake online and face to face training
appropriate to your role as required.
Any other reasonable tasks required of you
Job description
Job responsibilities
Ensuring that
patients are made to feel at ease in the surgery and treated with politeness,
dignity, respect, courtesy and sympathy but with firm and direct handling.
Making appointments both in person and over the
telephone.
Receiving new patients and assisting with the
completion of forms as necessary.
Receiving, recording and passing of messages
both in person and over the telephone.
Maintaining patient confidentiality and the
confidentiality of the business at all times.
The filing, amalgamating, renewing as necessary
of patient paper notes.
Opening and closing the premises in line with
procedures.
Helping patients to access services/ sign
posting patients to the correct services.
Ensuring patients are aware of surgery
procedures, particularly new patients.
Filing correspondence and results, entering
results, and making sure patients are contacted, giving results as per surgery
policy.
Dealing with correspondence regarding recalls
and such other matters as may from time to time be required.
Using the computer for repeat prescriptions and
recording patient contact in the computer record.
Dealing with hospitals regarding patients
appointments.
To assist in the tidiness of the surgery, to
ensure a clean, safe and tidy work environment.
Secure processing and sending of email/ post as
required.
Handling of specimens in line with surgery
procedures
Covering colleagues during holiday, sick leave
and any other absences
Processing patient change of details
Collect Results GP links Emis tasks- online
requests and sorting out errors and problems
Undertake online and face to face training
appropriate to your role as required.
Any other reasonable tasks required of you
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
Desirable
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
Desirable
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).