Job summary
We are looking for a dedicated and compassionate Phlebotomist to join our well-established primary care team, serving a diverse patient population of over 10,500 individuals. Our surgery prides itself on a strong, collaborative GP partnership and a friendly, supportive working environment where every team member is valued.
As part of our multidisciplinary team, you will play a vital role in delivering high-quality, patient-centred care. You will be responsible for the safe and efficient collection of blood samples, ensuring a smooth and reassuring experience for patients. Working alongside experienced clinicians, nurses, and administrative staff, you will contribute to the delivery of proactive and preventative healthcare in a modern and progressive practice setting.
This is a fantastic opportunity for a motivated and professional phlebotomist who thrives in a team-focused atmosphere and is committed to making a positive impact in primary care.
Main duties of the job
We are seeking a skilled Phlebotomist to join our dedicated clinical team. The successful candidate will be responsible for the safe and effective collection of blood and urine samples from patients of all ages. Youll play an essential role in patient care by ensuring accurate identification, appropriate venepuncture techniques, and timely sample processing.
Key Responsibilities:
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Prioritise daily phlebotomy requests based on clinical urgency and rota booking.
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Identify patients accurately and reassure them throughout the procedure
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Perform venepuncture using safe, sterile techniques
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Ensure quality and correct labelling of all samples
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Follow protocols for urine dipping and sample handling
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Record and manage data using SystmOne
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Answer basic patient queries and signpost where appropriate
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Maintain high standards of infection control and health & safety
What Were Looking For:
- Proven experience as a phlebotomist in a healthcare setting
- Confidence in venepuncture and providing patient-centred care
- A clear understanding of patient confidentiality and consent
- Ability to work independently and collaboratively within a team
- Excellent communication skills with a calm and reassuring manner
- Competence with clinical IT systems (SystmOne desirable)
- A commitment to high standards of care and continuous improvement
About us
Willington Surgery is a friendly and supportive GP practice serving a growing list of around 10,500 patients. We are proud to be a close-knit team that places a strong focus on managing and supporting Long Term Conditionsan area where your role as a Phlebotomist will make a direct and valued contribution.
Our team is made up of five dedicated GP Partners, a well-established nursing team, and additional staff members who work collaboratively to deliver high-quality, patient-centred care. Based in the heart of Willington, we are a hard-working team who genuinely look after one another. Our open, inclusive culture makes our practice not only a rewarding place to work but also a place where staff feel supported, respected, and heard.
We are committed to continuous improvement, teamwork, and professional development. Whether you are an experienced phlebotomist or looking for the next step in your clinical journey, youll be joining a team where your skills are valued, and your wellbeing matters.
Why Join Us?
At Willington Surgery, we offer more than just a rolewe offer a workplace where you can thrive. Youll be supported by experienced colleagues, encouraged to develop professionally, and play a vital part in improving health outcomes for our local community.
Job description
Job responsibilities
We are seeking a skilled and compassionate Phlebotomist to join our friendly and supportive primary care team at Willington Surgery. The successful candidate will play a key role in supporting the clinical team by collecting blood and urine specimens, ensuring patient comfort and safety, and helping maintain accurate medical records. Youll be working in a busy but rewarding practice environment, serving a population of approximately 10,500 patients, with a strong GP partnership and a commitment to high-quality patient care.
Main Responsibilities
-
Prioritise and plan daily activities based on the urgency of sample requests and rotas.
-
Accurately identify patients and confirm personal details using approved documentation.
-
Determine the appropriate phlebotomy method (e.g. venepuncture, skin puncture) based on patient age, health, and condition.
-
Reassure patients, help them relax, and ensure a positive and comfortable experience.
-
Locate suitable veins and collect samples using sterile techniques and equipment.
-
Label all samples correctly and deliver them promptly for testing.
-
Perform urine dipstick testing in line with protocol.
-
Maintain accurate and up-to-date patient records on clinical systems (SystmOne).
-
Respond to patient queries in a professional manner and provide appropriate signposting.
-
Adhere to infection control procedures, health and safety regulations, and confidentiality policies at all times.
Knowledge, Skills and ExperienceEssential:
-
Diploma in Phlebotomy or evidence of 12 months' on-the-job training.
-
Proven experience in venepuncture and phlebotomy techniques.
-
Strong understanding of patient identification and sample labelling protocols.
-
Familiarity with legal and clinical requirements for handling samples and medical equipment.
-
Ability to remain calm, professional, and reassuring with patients of all ages.
-
Excellent communication and interpersonal skills.
-
High attention to detail and accuracy.
-
Basic IT skills with experience using clinical systems (SystmOne desirable).
-
Commitment to confidentiality and data protection standards.
Desirable:
Personal Attributes
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Highly patient-focused with a warm and empathetic manner.
-
Professional appearance and demeanour.
-
Ability to work proactively and independently within a team.
-
Calm under pressure with strong organisational and time-management skills.
-
Committed to personal and professional development.
Working RelationshipsInternal:
-
Patients, relatives, carers
-
GPs and clinical staff
-
Practice management and administrative staff
-
Members of the public and visitors
External:
-
Community nurses and allied health professionals
-
Local care homes and social services
-
Hospitals and pathology labs
-
Pharmacy teams and suppliers
-
ICB and local authority contacts
ConfidentialityIn the course of your duties, you will have access to sensitive personal and medical information. You are required to maintain confidentiality in accordance with the General Data Protection Regulation (GDPR), Caldicott Principles, and the practices confidentiality policy.
Health and SafetyAll staff are responsible for ensuring the health, safety, and security of themselves and others. You are expected to:
-
Follow all infection prevention and control guidelines.
-
Use security systems and report any concerns or hazards.
-
Participate in relevant training and risk assessments.
Equality and DiversityYou are expected to support and promote the rights, dignity, and diversity of patients and colleagues by:
Personal and Professional DevelopmentYou will be supported to:
-
Participate in appraisals and training as required.
-
Take ownership of your continued learning and professional development.
-
Share skills and knowledge with peers when appropriate.
Other Information
This job description is not exhaustive. You may be asked to undertake other duties that are reasonably commensurate with your role to support the needs of the practice.
Job description
Job responsibilities
We are seeking a skilled and compassionate Phlebotomist to join our friendly and supportive primary care team at Willington Surgery. The successful candidate will play a key role in supporting the clinical team by collecting blood and urine specimens, ensuring patient comfort and safety, and helping maintain accurate medical records. Youll be working in a busy but rewarding practice environment, serving a population of approximately 10,500 patients, with a strong GP partnership and a commitment to high-quality patient care.
Main Responsibilities
-
Prioritise and plan daily activities based on the urgency of sample requests and rotas.
-
Accurately identify patients and confirm personal details using approved documentation.
-
Determine the appropriate phlebotomy method (e.g. venepuncture, skin puncture) based on patient age, health, and condition.
-
Reassure patients, help them relax, and ensure a positive and comfortable experience.
-
Locate suitable veins and collect samples using sterile techniques and equipment.
-
Label all samples correctly and deliver them promptly for testing.
-
Perform urine dipstick testing in line with protocol.
-
Maintain accurate and up-to-date patient records on clinical systems (SystmOne).
-
Respond to patient queries in a professional manner and provide appropriate signposting.
-
Adhere to infection control procedures, health and safety regulations, and confidentiality policies at all times.
Knowledge, Skills and ExperienceEssential:
-
Diploma in Phlebotomy or evidence of 12 months' on-the-job training.
-
Proven experience in venepuncture and phlebotomy techniques.
-
Strong understanding of patient identification and sample labelling protocols.
-
Familiarity with legal and clinical requirements for handling samples and medical equipment.
-
Ability to remain calm, professional, and reassuring with patients of all ages.
-
Excellent communication and interpersonal skills.
-
High attention to detail and accuracy.
-
Basic IT skills with experience using clinical systems (SystmOne desirable).
-
Commitment to confidentiality and data protection standards.
Desirable:
Personal Attributes
-
Highly patient-focused with a warm and empathetic manner.
-
Professional appearance and demeanour.
-
Ability to work proactively and independently within a team.
-
Calm under pressure with strong organisational and time-management skills.
-
Committed to personal and professional development.
Working RelationshipsInternal:
-
Patients, relatives, carers
-
GPs and clinical staff
-
Practice management and administrative staff
-
Members of the public and visitors
External:
-
Community nurses and allied health professionals
-
Local care homes and social services
-
Hospitals and pathology labs
-
Pharmacy teams and suppliers
-
ICB and local authority contacts
ConfidentialityIn the course of your duties, you will have access to sensitive personal and medical information. You are required to maintain confidentiality in accordance with the General Data Protection Regulation (GDPR), Caldicott Principles, and the practices confidentiality policy.
Health and SafetyAll staff are responsible for ensuring the health, safety, and security of themselves and others. You are expected to:
-
Follow all infection prevention and control guidelines.
-
Use security systems and report any concerns or hazards.
-
Participate in relevant training and risk assessments.
Equality and DiversityYou are expected to support and promote the rights, dignity, and diversity of patients and colleagues by:
Personal and Professional DevelopmentYou will be supported to:
-
Participate in appraisals and training as required.
-
Take ownership of your continued learning and professional development.
-
Share skills and knowledge with peers when appropriate.
Other Information
This job description is not exhaustive. You may be asked to undertake other duties that are reasonably commensurate with your role to support the needs of the practice.
Person Specification
Experience
Desirable
- Experience of working in a GP practice
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified in Phlebotomy
- Qualified to NVQ level 2 in Health and Social Care
Person Specification
Experience
Desirable
- Experience of working in a GP practice
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified in Phlebotomy
- Qualified to NVQ level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
