Job responsibilities
KNOWLEDGE SKILLS AND EXPERIENCE
One of the most important phlebotomist job duties is to properly identify patients and correctly use phlebotomy methods (e.g., venepuncture, skin puncture). Well rely on you to preserve patient health and quality of samples.
Phlebotomist job requirements
Were looking for important phlebotomist skills such as presence of mind, people skills and attention to detail.
You should have a diploma in phlebotomy and have knowledge of puncture techniques. If youre dedicated to your patients and have a firm but kind hand, wed like to meet you.Responsibilities
Arrange daily activities based on urgency of requests for fluid samples
Identify patients and their personal information using their ID, documents, or other means
Determine the right venepuncture method based on patient age, health etc.
Reassure patients and help them relax
Find veins that are suitable for puncture
Draw blood using sterilized needles, vials, and other equipment
Ensure optimal quality and quantity of samples
Label samples correctly and send or deliver them for testing
Follow urine dipping protocol
Answer patient questions and provide useful information or be able to signpost
Keep accurate records on fluid specimens and tests
Adhere to all relevant health and safety standards while working
Proven experience as a phlebotomist
Experience with effective puncture techniques
Understanding of proper patient identification methods
Knowledge of legal requirements about drawing blood, handling fluid samples and use of relevant medical equipment and material
Ability to use computers to enter information (we use Systmone)
Excellent communication skills
Attention to detail
Ability to connect with various types of patients (such as children, elderly, pregnant women) and make them feel comfortable
Patience and presence of mind
Diploma in Phlebotomy or extensive on-the-job training of 12 months is ideal
Personal Skills
- Experience of working in a highly customer focused service
- An excellent customer focused manner at all times.
- Demonstrating the ability to be proactive
- The ability to communicate effectively at all levels.
- A very high standard of personal appearance.
COMMUNICATIONS AND WORKING RELATIONSHIPS
Internal
- Patients, Relatives, Carers
- GP(s)
- Practice Nurses
- Practice Management
- Practice team members
- Members of the public and visitors to the building
External
- Community nursing staff including district nurses, health visitors, school nurses, community matrons, intermediate care team
- Specialist community clinical staff including chronic disease management specialists, continence advisers, infection control adviser, practice pharmacist etc
- Local pharmacists
- Matrons and managers of local nursing and residential care homes
- Other ICB personnel
- Local authority staff, including social services
- Local hospitals, particularly pathology laboratories
- Medical equipment and pharmaceutical suppliers
Contribution to the implementation of services.
Apply practice policies, standards and guidelines. Seek to continually improve the overall effectiveness of duties undertaken; informingManagement of improvements to be considered to policies already in place.
This job description is intended to outline the main duties and responsibilities of the employee. This is not an exhaustive list of duties, you may be required to undertake any other duties, as required to meet the needs of the practice.
CONFIDENTIALITY
In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
HEALTH & SAFETY
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health andSafety policy, to include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified
EQUALITY & DIVERSITY
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include;
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings priorities and rights.
PERSONAL/PROFESSIONAL DEVELOPMENT
The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include;
Participation in an individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
