Patient Services Co-ordinator

Job summary

Parkside Surgery is looking for a new team member to join the practice team. If you like working in a friendly, supportive but very busy environment then we may be the place for you.

Previous experience in general practice is desirable but excellent customer service experience is essential. You must be able to work under pressure, meet service demands but remain calm and polite at all times.

This post is for 30 hours per week, working as follows:

Monday - 10.30am to 6.30pm

Tuesday - 12noon to 8pm

Wednesday - 9am to 5pm

Friday - 8am to 4pm

Overtime may also be available.

Please see the surgery website - www.parksidesurgery.co.uk for more information about the surgery.

Main duties of the job

The post holder will be responsible for:

Greeting patients, attending to their requests for appointments, prescriptions, and dealing with other queries, using the computer

Dealing with telephone calls, redirecting them as appropriate

Action tasks in line with practice protocol

Recording information onto the computer

Scanning and coding information from letters into patient records

Recording requests for repeat prescriptions by patients

Maintaining compliance with all Practice policies and procedure, available in hard copy or electronic copy and ensuring awareness of where to find them.

Maintaining flexibility to assist in holiday and sickness cover

Any administrative tasks as required

Chaperone patients (when required and with the appropriate training)

Processing prescription requests using EPS2/FP10s

About us

• Friendly, forward-thinking practice with a supportive management team
• PMS list size approximately 10,700
• 5 partners, 4 salaried GP
• Training practice for GP registrars and medical students
• Work with the ARCH PCN home visiting service
• Clinical Pharmacist and Pharmacy Technician attached to the Practice
• MH GPA's attached to the practice
• Excellent nursing and healthcare assistant support
• Allied community team including District Nurses, Community Matron, Midwife, Care Co-ordinator, Social Prescribers
• We work closely with our PCN colleagues (8 other local practices Alfreton, Ripley, Crich and Heanor)
• SystmOne clinical system
• CQC rating of good in all areas
• Located in Alfreton Primary Care Centre