Job summary
Due to a change within our current
management team we are looking to recruit a self-motivated, enthusiastic and
disciplined individual who thrives on working in a fast paced changing
environment. Previous experience in management
role within General Practice is essential.
We are seeking a candidate who is already working or recently worked in General Practice within a senior management capacity or an experienced deputy manager looking for progress.You must be familiar with GP service work-streams and local/national NHS priorities.You should be able to multi-task multiple tasks and projects simultaneously whilst maintaining various targets and deadlines.You should possess great IT skills and have proven exceptional communication and interpersonal skills.Successful applicants will have a general understanding of employment law, health & safety legislation and information governance within the NHS.
Main duties of the job
Working with the Partners and support from the Business Manager, you
will lead and manage the practice team and take responsibility for daily operations. You will be flexible in your approach and be
able to integrate new ways of working as NHS services and patient needs evolve.
The Operations Manager will have managerial responsibility to support and give
direction to the practice workforce and undertake the various HR functions to
support recruitment, retention and training of staff. Responsible for ensuring all practice activities
and facilities comply with our contractual obligations, CQC regulations, health
and safety and employment law legislation.
Lead on patient engagement, policy creation and process management to support service delivery and submission of various local and national targets within given timeframes.
About us
Arbury Medical Centre has a friendly
multi-disciplinary team of 30 (plus PCN ARRS staff support) who provide a high level of care for our
9800 patients. We are a high QOF
achieving EMIS practice and our most recent CQC inspection rating was
good.
We offer career development
opportunities with access to Mentor support if required or desired. Network and engagement prospects with other
local managers in the area are encouraged.
You would be working with a dedicated fun team of people who place
patient care at the heart of our work. All
staff have Access to free health & well-being support via access to the Employee
Assistance Programme Vivup. Along with
a competitive salary (dependent on experience) you will receive 6 weeks holidays
per annum plus bank holiday and NHS Pension.
Job description
Job responsibilities
Job Overview
The Operations Manager plays a critical role in ensuring the smooth and efficient running of a general practice in England. This position involves overseeing the day-to-day operations, ensuring high-quality patient care, managing administrative and clinical support teams, and optimising workflows. The role combines both managerial and operational functions to enhance practice efficiency, compliance with regulatory standards, and a positive patient experience.
Key Responsibilities- Operational Leadership & Management
- Oversee the day-to-day operations of the practice to ensure smooth workflow and patient care.
- Coordinate and supervise clinical and administrative staff, ensuring adequate staffing levels and efficient resource management.
- Monitor and improve practice performance metrics, identifying areas for operational improvement.
- Manage patient flow and optimise appointment scheduling to reduce waiting times and enhance patient experience.
- Work closely with the Business Manager and clinical leadership to deliver strategic goals for the practice.
- Staff Management and Development
- Lead, train, and motivate the practice team
- Conduct performance reviews and provide feedback and support for staff development
- Implement training programs and ensure ongoing professional development for all team members.
- Maintain a positive and collaborative working environment that aligns with the practice's values and goals.
- Financial Management
- Manage the operational budget, ensuring efficient use of resources and cost control.
- Oversee specific financial aspects of the practice
- Support the Business Manager in delivering the financial strategic plan
- Compliance and Quality Assurance
- Ensure the practice adheres to all legal, regulatory, and NHS standards, including CQC regulations, GDPR, and other health service guidelines.
- Conduct audits and implement corrective actions where necessary to maintain compliance with all health and safety, safeguarding, and quality standards.
- Lead the preparation for inspections and quality assessments, ensuring the practice is always audit-ready.
- Patient Care & Experience
- Ensure a high standard of patient service and care, addressing any issues or complaints promptly and professionally.
- Work with the team to ensure patient satisfaction and a positive experience during their visits.
- Monitor patient feedback and use data to drive improvements in service delivery.
- Technology & Systems Management
- Oversee the use of practice management software, ensuring staff are trained and efficient in its use.
- Work to improve the technological infrastructure and implement new systems or technologies to improve efficiency.
- Ensure patient data is managed securely and in compliance with NHS IT systems and GDPR guidelines.
- Strategic Planning & Development
- Contribute to the development of the practice's operational strategy and long-term goals.
- Identify opportunities for service expansion or improvement, based on patient needs, market trends, and operational performance.
- Monitor industry trends and adjust operational processes to stay competitive and compliant with regulatory changes.
Key Skills and QualificationsPersonal Attributes- Strong attention to detail and a commitment to maintaining high standards of care.
- Adaptability and the ability to manage change effectively.
- Proactive, with a focus on continuous improvement and innovation.
- Compassionate, patient-focused, and able to work collaboratively with clinical and administrative teams.
Job description
Job responsibilities
Job Overview
The Operations Manager plays a critical role in ensuring the smooth and efficient running of a general practice in England. This position involves overseeing the day-to-day operations, ensuring high-quality patient care, managing administrative and clinical support teams, and optimising workflows. The role combines both managerial and operational functions to enhance practice efficiency, compliance with regulatory standards, and a positive patient experience.
Key Responsibilities- Operational Leadership & Management
- Oversee the day-to-day operations of the practice to ensure smooth workflow and patient care.
- Coordinate and supervise clinical and administrative staff, ensuring adequate staffing levels and efficient resource management.
- Monitor and improve practice performance metrics, identifying areas for operational improvement.
- Manage patient flow and optimise appointment scheduling to reduce waiting times and enhance patient experience.
- Work closely with the Business Manager and clinical leadership to deliver strategic goals for the practice.
- Staff Management and Development
- Lead, train, and motivate the practice team
- Conduct performance reviews and provide feedback and support for staff development
- Implement training programs and ensure ongoing professional development for all team members.
- Maintain a positive and collaborative working environment that aligns with the practice's values and goals.
- Financial Management
- Manage the operational budget, ensuring efficient use of resources and cost control.
- Oversee specific financial aspects of the practice
- Support the Business Manager in delivering the financial strategic plan
- Compliance and Quality Assurance
- Ensure the practice adheres to all legal, regulatory, and NHS standards, including CQC regulations, GDPR, and other health service guidelines.
- Conduct audits and implement corrective actions where necessary to maintain compliance with all health and safety, safeguarding, and quality standards.
- Lead the preparation for inspections and quality assessments, ensuring the practice is always audit-ready.
- Patient Care & Experience
- Ensure a high standard of patient service and care, addressing any issues or complaints promptly and professionally.
- Work with the team to ensure patient satisfaction and a positive experience during their visits.
- Monitor patient feedback and use data to drive improvements in service delivery.
- Technology & Systems Management
- Oversee the use of practice management software, ensuring staff are trained and efficient in its use.
- Work to improve the technological infrastructure and implement new systems or technologies to improve efficiency.
- Ensure patient data is managed securely and in compliance with NHS IT systems and GDPR guidelines.
- Strategic Planning & Development
- Contribute to the development of the practice's operational strategy and long-term goals.
- Identify opportunities for service expansion or improvement, based on patient needs, market trends, and operational performance.
- Monitor industry trends and adjust operational processes to stay competitive and compliant with regulatory changes.
Key Skills and QualificationsPersonal Attributes- Strong attention to detail and a commitment to maintaining high standards of care.
- Adaptability and the ability to manage change effectively.
- Proactive, with a focus on continuous improvement and innovation.
- Compassionate, patient-focused, and able to work collaboratively with clinical and administrative teams.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Strong organisational and time management skills
- Understanding of finance within a general practice setting
- A logical approach to problem solving
- Computer literacy, including good word processing skills
- Ability to build strong teams
- Excellent interpersonal and communication skills both written and verbal
- Ability to make effective decisions under pressure
- Understanding of the importance of high standards of medical care
- Understanding of the importance of confidentiality
Desirable
- Qualifications in management/practice management, degree level qualifications
- Knowledge of health and safety legislation
- Some knowledge of Employment Law
- An ability to troubleshoot technical problems with IT equipment and systems
Experience
Essential
- At least two years management experience within General Practice in senior non clinical role
- Experience in managing a workforce, systems and processes
- Experience of dealing and engaging with the general public
- Successful team working and leadership
- Understanding of practice funding streams and financial record keeping Developing new systems and services
- Chairing and minuting meetings
- Awareness of GP contract and compliance activities
Desirable
- Previous senior job role within primary care
- Experience of staff recruitment and selection
- Teaching/training staff members
- Experience of collaborative working with PCN colleagues (or similar)
- Awareness of GP funding streams and compliance
ESSENTIAL ATTITUDES
Essential
- Commitment to delivery of excellent clinical care to the practice population
- Ability to cope with change and manage change within the practice
- Ability to manage own workload with initiative, flexibility and autonomy
- Attention to detail
- High standards of professionalism and honesty; tact and patience when dealing with colleagues
- A commitment to non-discrimination, both in recruitment and in service
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Strong organisational and time management skills
- Understanding of finance within a general practice setting
- A logical approach to problem solving
- Computer literacy, including good word processing skills
- Ability to build strong teams
- Excellent interpersonal and communication skills both written and verbal
- Ability to make effective decisions under pressure
- Understanding of the importance of high standards of medical care
- Understanding of the importance of confidentiality
Desirable
- Qualifications in management/practice management, degree level qualifications
- Knowledge of health and safety legislation
- Some knowledge of Employment Law
- An ability to troubleshoot technical problems with IT equipment and systems
Experience
Essential
- At least two years management experience within General Practice in senior non clinical role
- Experience in managing a workforce, systems and processes
- Experience of dealing and engaging with the general public
- Successful team working and leadership
- Understanding of practice funding streams and financial record keeping Developing new systems and services
- Chairing and minuting meetings
- Awareness of GP contract and compliance activities
Desirable
- Previous senior job role within primary care
- Experience of staff recruitment and selection
- Teaching/training staff members
- Experience of collaborative working with PCN colleagues (or similar)
- Awareness of GP funding streams and compliance
ESSENTIAL ATTITUDES
Essential
- Commitment to delivery of excellent clinical care to the practice population
- Ability to cope with change and manage change within the practice
- Ability to manage own workload with initiative, flexibility and autonomy
- Attention to detail
- High standards of professionalism and honesty; tact and patience when dealing with colleagues
- A commitment to non-discrimination, both in recruitment and in service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.