Clinical Operations Manager

Job responsibilities

PRIMARY DUTIES AND AREAS OF RESPONSIBILITIES

Clinical/Professional Development

• Show leadership to all the reportee's clinical managers and provide guidance and help with complex medical issues using the senior GPs to support
• Maintain personal contact with patients, relatives and carers, being sensitive to their need for courtesy, dignity and privacy working closely with their management team
• Communicate and work with the multi professional team to promote comprehensive, high quality patient care.
• Be proactive in leading, developing and undertaking innovative practice within the department/service
• Lead regular caseload profiling and contribute to community health needs assessment, agreeing health improvement priorities.
• Lead by example and assist when the clinical workload demands

Service Delivery

• Monitor and evaluate access performance and report areas of concern of under performance.
• Ensure the service delivers excellent patient care and puts the interest of the patients at the forefront of decisions.
• Ensure the service complies with NHS contractual obligations in relation to patient care
• Take lead responsibility for ensuring that patient experience of the service is positive and for monitoring and leading improvements in conjunction with annual patient surveys and Quality Assurance Framework.
• Work with the Clinical Director; Director of Operations plus Senior management team to develop and improve service to the highest of standards.
• Represent ARCH HVS at external meetings as required, ensuring relevant information is fed back to the wider leadership team, and communicated to the service as appropriate.
• To support the Director of Operations in delivering high quality care that delivers best value and to monitor and evaluate the quality-of-care provision, identify and promote areas for service development in accordance with AVH and clinical requirements.
• To work within and across professional and organisational boundaries, liaising with GPs, other professionals and key stakeholders for AVH and ARCH HVS.
• Taking responsibility for maintenance of the clinical areas, services and equipment whilst working with the relevant managers and direct reports.

People Management and Development

• Provide clear and consistent leadership to the staff within the departments and be responsible for the continuous management of services.
• Provide visible, accessible and authoritative presence in clinical settings.
• Give information and share learning as required, including notification of incidents and accidents to staff, patients and visitors.
• To be responsible for safe and secure approach to medicines management (where appropriate) including non-medical prescribing and to ensure that all duties in relation to medicine management meet required professional and practice/business standards.
• Attend meetings and accept delegated duties appropriate to the role.
• Ensure all key HR policies, such as absence management, are adhered to.
• Support the recruitment and retention of clinical staff within your operational areas.
• Evaluate the clinical team structure to ensure workforce requirements and job roles meet with the operation of the practice and future progression.
• Manage and develop clinical workflows and staffing levels within the teams to ensure delivery of the best service.
• Ensure effective management of direct reports, including supervision and supporting with appraisals, in line with organisational policies.
• Work with HR to manage any HR issues as per AVH policy.
• Responsible for efficient use of the clinical workforce, ensuring the structure and skill mix of the team reflects the activity demands of the practice.
• Implement and maintain a skill mix and staff deployment/changes as appropriate, reviewing work allocation to meet the changing needs of patients within the financial budget.

Teaching and Training

• Ensure that clinical based teaching programmes are in place throughout the practice and that staff attend mandatory training sessions and accurate records are maintained.
• Ensure that nursing staff within the service receive appropriate training and professional education in accordance with the recommendations of the professional bodies.
• To maintain own professional and personal development.
• Be responsible for clinical supervision framework within designated areas and provide clinical supervision, mentorship, career development and coaching to designated staff members.

Finance and Performance

• Take responsibility alongside the current leads for clinical service delivery with the available resources and monitoring of performance against set targets (activity, finance, outcomes, and utilisation).
• Analyse performance data highlighting area of variance and develop action plans to address and improve performance. Implement and monitor action plans.
• Lead to make effective contributions to clinical service improvement and cost pressures whilst maintaining integrity and safety of service provision.
• Authorise expenditure within the approved level and agreed budgets all in accordance with agreed policy and standing financial instructions, ensuring value for money.
• Ensure the effective and efficient use of resources available including taking responsibility for the care and safe keeping of equipment issued for personal, team and/or patient use and report any defect or loss.
• Ensure adherence to procurement processes and stock management within the team.
• Maintain a good understanding of all contracts and service specifications.
• Provide direction and leadership to ensure targets and service KPIs are met where possible, ensuring areas of under-performance are actively managed and escalated as required.

Governance and Risk

• Ensure the implementation of key clinical governance standards and risk management arrangements within all services.
• Ensure compliance with all industry regulations and legal requirements.
• Work with Registered Managers to ensure the Practice complies with all CQC requirements.
• Ensuring service compliance with data protection legislation.
• Actively manage complaints, concerns and incidents with other clinical and operational personnel as necessary, addressing any issues that arise from the investigation as appropriate with the support of the complaints lead for AVH.
• Adhere to Health and Safety policies and procedures and keep up to date on current legislation that may affect the practice operation.

Service Development

• Embrace a mindset of continuous improvement in all services.
• Support organisational change to services.

Reporting Lines

• Directly reporting to the Director of Operations with additional clinical input to the PCN Clinical Director and dotted line to AVH Clinical Director.

Others:

Any responsibility identified during the course of the job. This is an evolving job.

Experience

Essential

• Proven experience in a senior management role, preferably in the healthcare industry, with a track record of success.
• Demonstrated ability to manage budgets and financial performance.
• Knowledge of assurance of quality and CQC key lines of enquiry.
• Knowledge of and ability to interpret and apply all relevant PML and professional policies, procedures and guidelines.
• Knowledge of the physical, social, emotional, psychological, mental, cultural and societal effects of ageing, disability and chronic ill health and ability to assess an individual's needs and behaviours and plan care within this broad context.
• Experience of developing others through CPD/PDP/Clinical Supervision.
• Service improvements and change management.
• Incident investigation and associated report writing.
• Development of quality frameworks.
• Monitoring quality services and audit.
• Knowledge of KPI and associated monitoring.
• Business case development and cost pressures.
• Serious incident investigation.

Qualifications

Essential

• Specialist practice qualification or equivalent academic post, graduate study and experience.
• Evidence of management experience.
• Graduate Diploma/Degree in an Allied Health Profession.
• Registered to practice with Health and Care Professions Council.
• Evidence of relevant in-depth postgraduate study or qualification to a level equivalent to Masters where this is available and/or relevant CPD showing evidence of successful recent study.

Desirable

• Non-medical prescriber.
• Extended or independent non-medical prescriber.

Skills and Attributes

Essential

• Strong leadership skills, with the ability to effectively motivate and inspire teams.
• Drive enthusiasm for clinical excellence using evidence-based practice and clinical networks.
• Able to support, manage and develop a diverse workforce, recognising and valuing their different backgrounds, their individual and specific needs.
• Proactive/innovative approach to service and development.
• Teaching and assessing junior staff.
• In depth knowledge of business operations and industry best practices.
• Excellent communication strategies and skills able to apply and adapt to diverse, complex and challenging situations.
• Ability to work under pressure and deliver results within tight deadlines.
• Proficiency in using business software, databases, information systems and tools, such as MS Office and CRM systems (EMIS).
• Self-motivated, with a forward-thinking, solution-focused approach.
• Excellent organisation skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).