Job summary
Due to our current manager moving on to a new challenge, we are seeking an experienced and dynamic practice manager to lead our friendly patient-centred practice, ensuring efficient day-to-day operations, effective patient care, and continuous improvement across all areas.
Our practice is situated in the middle of Llanishen, a suburb of North Cardiff with a village feel. We serve patients living in Thornhill, Llanishen, Lisvane, Rhiwbina, Cyncoed and Heath.
Our clerical staff offer a great blend of enthusiasm and experience, and the practice manager will be supported by an excellent team of senior administrators and a deputy manager.
Our permanent clinical staff also have significant experience, and we also provide training for GPs and medical students.
We are looking to appoint a manager to provide strategic leadership for our team, with a good understanding of the unique challenges and opportunities of running a GMS practice.
Main duties of the job
Key Responsibilities:
- Operational Management:Oversee the smooth and efficient operation of the practice, including managing administrative and clinical workflows, patient services, and internal communication.
- Team Leadership:Manage and support an experienced team of healthcare professionals and administrative staff, fostering a positive, productive working environment.
- Financial Management:Monitor and manage the practice's financial performance, including budgeting, resource allocation, and ensuring compliance with relevant regulations. This will involve a thorough understanding of income streams from the GMS contract and non-GMS work and ensuring that contractual requirements for unified services, supplementary services and quality improvement projects are met efficiently.
- Compliance and Governance:Ensure that the practice adheres to all regulatory and contractual requirements, including those related to the Clinical Governance Practice Self-Assessment Toolkit (CGPSAT) and General Data Protection Regulation (GDPR).
- Strategic Development:Work with the clinical team and stakeholders to implement strategies that improve service delivery, patient outcomes, and patient satisfaction.
- IT and Systems Management:Ensure the practices IT systems are used effectively and remain compliant with healthcare standards.
About us
Llanishen Court Surgery is a long-established training and teaching practice in Llanishen, Cardiff. With a patient population of approximately 10,000, we are dedicated to providing high-quality care in a friendly, supportive environment. Our team comprises of 5 GP partners, 4 salaried GPs, 2 practice nurses, a healthcare assistant and an excellent administrative and management team.
Llanishen Court Surgery is committed to promoting diversity and equality in the workplace. We encourage applications from all sections of the community.
Job description
Job responsibilities
Key Responsibilities:
- Operational Management: Oversee the smooth and efficient operation of the practice, including managing administrative and clinical workflows, patient services, and internal communication.
- Team Leadership: Manage and support an experienced team of healthcare professionals and administrative staff, fostering a positive, productive working environment.
- Financial Management: Monitor and manage the practice's financial performance, including budgeting, resource allocation, and ensuring compliance with relevant regulations. This will involve a thorough understanding of income streams from the GMS contract and non-GMS work and ensuring that contractual requirements for unified services, supplementary services and quality improvement projects are met efficiently.
- Compliance and Governance: Ensure that the practice adheres to all regulatory and contractual requirements, including those related to the Clinical Governance Practice Self-Assessment Toolkit (CGPSAT) and General Data Protection Regulation (GDPR).
- Strategic Development: Work with the clinical team and stakeholders to implement strategies that improve service delivery, patient outcomes, and patient satisfaction.
- IT and Systems Management: Ensure the practices IT systems are used effectively and remain compliant with healthcare standards.
Job description
Job responsibilities
Key Responsibilities:
- Operational Management: Oversee the smooth and efficient operation of the practice, including managing administrative and clinical workflows, patient services, and internal communication.
- Team Leadership: Manage and support an experienced team of healthcare professionals and administrative staff, fostering a positive, productive working environment.
- Financial Management: Monitor and manage the practice's financial performance, including budgeting, resource allocation, and ensuring compliance with relevant regulations. This will involve a thorough understanding of income streams from the GMS contract and non-GMS work and ensuring that contractual requirements for unified services, supplementary services and quality improvement projects are met efficiently.
- Compliance and Governance: Ensure that the practice adheres to all regulatory and contractual requirements, including those related to the Clinical Governance Practice Self-Assessment Toolkit (CGPSAT) and General Data Protection Regulation (GDPR).
- Strategic Development: Work with the clinical team and stakeholders to implement strategies that improve service delivery, patient outcomes, and patient satisfaction.
- IT and Systems Management: Ensure the practices IT systems are used effectively and remain compliant with healthcare standards.
Person Specification
Qualifications
Essential
- GCSE or equivalent grade A to C in English and Maths.
Desirable
- Degree level qualification in relevant subject (e.g. management, healthcare, human resources, business)
- Business or Management Qualification (e.g. diploma or higher qualification).
- ILM Level 5 or 7 in Leadership and Management
- Institute of General Practice Management Certification
- Diploma in Primary Care Management
Experience
Essential
- Proven experience in a Practice Manager or similar management role within a healthcare setting, ideally within a GMS practice.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Financial acumen, including budget management and resource allocation.
- In-depth knowledge of NHS policies, healthcare regulations, and GMS contract.
- Proficiency with medical software and practice management systems.
- Strong problem-solving abilities and the ability to work under pressure.
Desirable
- Experience in Health Inspectorate Wales inspections and managing compliance.
- Knowledge of clinical governance frameworks and quality improvement processes.
- A relevant management or healthcare qualification (e.g., Business Management, Healthcare Management, or equivalent).
Person Specification
Qualifications
Essential
- GCSE or equivalent grade A to C in English and Maths.
Desirable
- Degree level qualification in relevant subject (e.g. management, healthcare, human resources, business)
- Business or Management Qualification (e.g. diploma or higher qualification).
- ILM Level 5 or 7 in Leadership and Management
- Institute of General Practice Management Certification
- Diploma in Primary Care Management
Experience
Essential
- Proven experience in a Practice Manager or similar management role within a healthcare setting, ideally within a GMS practice.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Financial acumen, including budget management and resource allocation.
- In-depth knowledge of NHS policies, healthcare regulations, and GMS contract.
- Proficiency with medical software and practice management systems.
- Strong problem-solving abilities and the ability to work under pressure.
Desirable
- Experience in Health Inspectorate Wales inspections and managing compliance.
- Knowledge of clinical governance frameworks and quality improvement processes.
- A relevant management or healthcare qualification (e.g., Business Management, Healthcare Management, or equivalent).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.