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Goodheart Surgery

Care-Co-Ordinator

The closing date is 19 September 2025

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Job summary

A Care- Co-ordinator (also known as GP recceptionist) is the first point of contact for patients, handling administrative task, patient queries and appointment scheduling.

We are looking for a smart, well organised individual who can communicate at all levels, has the ability to problem solve, is empathetic, discreet and computer proficient.

Main duties of the job

Duties to include but not exhaustive:

Greeting patients, managing phone calls, booking and confirming appointments, processing prescriptions and maintaining accurate patient records. Care-Co-ordinators also play a key role in triage, asking questions to identify the urgency of symptoms and directing patients to the appropriate care, whether that be an appointment, a pharmacy or any other service.

About us

Our practice is situated within the Bransholme Health Centre, we are based on the first floor.

We are a medium sized practice with approximately 6300 patients. Our CQC inspection took place in May 2025 our outcomes were:

Safe: Good

Effective: Good

Caring: Outstanding

Responsive: Good

Well Led: Good

Our current staffing consists of:

3 GP's and 1 Gp registrar, 2 Nurses, 1 HCA, 1GPA, 8 Care -Co-ordinators, A practice manager and a reception manager.

We are part of HASP PCN, together we provide comprehensive and integrated heathcare services to our local community.

Details

Date posted

02 September 2025

Pay scheme

Other

Salary

£12.53 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1982-25-0001

Job locations

Goodhart Road

Bransholme

Hull

HU7 4DW


Job description

Job responsibilities

Greet patients, manage the reception area and ensure a welcoming environment, book confirm and reschedule appointments for patients, answer phone calls, handle patient queries and provide information. Manage patient records, process prescriptions and handle correspondence. Liase with medical staff.

Job description

Job responsibilities

Greet patients, manage the reception area and ensure a welcoming environment, book confirm and reschedule appointments for patients, answer phone calls, handle patient queries and provide information. Manage patient records, process prescriptions and handle correspondence. Liase with medical staff.

Person Specification

Qualifications

Essential

  • Be Educated to GCSE standard or equivalenet or able to provide assessment of knowledge through other means.
  • Good interpersonal skills, ability to work in a team, ability to priortise, have a caring and polite manner, be smart in appearance, be empathetic and discreet.

Desirable

  • Previous GP or hospital experience.
  • Knowledge of Systmone clinical system.
  • Stable work record, flexibility in working hours.
Person Specification

Qualifications

Essential

  • Be Educated to GCSE standard or equivalenet or able to provide assessment of knowledge through other means.
  • Good interpersonal skills, ability to work in a team, ability to priortise, have a caring and polite manner, be smart in appearance, be empathetic and discreet.

Desirable

  • Previous GP or hospital experience.
  • Knowledge of Systmone clinical system.
  • Stable work record, flexibility in working hours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Goodheart Surgery

Address

Goodhart Road

Bransholme

Hull

HU7 4DW


Employer's website

https://www.goodheartsurgerybransholme.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Goodheart Surgery

Address

Goodhart Road

Bransholme

Hull

HU7 4DW


Employer's website

https://www.goodheartsurgerybransholme.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Julie A Charles

juliecharles@nhs.net

01482336705

Details

Date posted

02 September 2025

Pay scheme

Other

Salary

£12.53 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1982-25-0001

Job locations

Goodhart Road

Bransholme

Hull

HU7 4DW


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