Medical Receptionist

Job summary

INTERVIEW DATE: 2ND DECEMBER 2025

Main duties:

Covering reception desk (on a rota basis)

Answering telephones

Arranging appointments

Scanning of clinical documents

Supporting the administration team with our daily "running" task

(please see full job description)

Main duties of the job

4.2Responsibilities

To provide support to all clinical staff

To ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commence

Deal with all incoming and outgoing post

Enter updated patient information onto the practice clinical system

Receive telephone calls, take messages and respond to enquiries

Receive and deal with any requests for repeat medication as appropriate to the role

Deal with all ambulance booking requests

Ensure collection and distribution of any specimens received

Arrange and maintain appointment systems for the primary care team

booking and cancelling appointments where appropriate

Ensure waiting room is tidy at all times

Ensuring locums receive all necessary information

Provide support to the attached staff, to ensure patients receive an efficient service

Responsible for dealing with actions required on path lab results and correspondence

Responsible for IT issues, problem solving including hardware issues with support from third party provider

About us

The Stephenson Medical Practice is looking for a full-time enthusiastic Medical Receptionist to support their Practice Team.

The candidate should have previous Primary Care experience. EMIS web experience would be advantageous however training will be given.

The Stephenson Medical Practice (12,500 patients)is a well organised training practice with an excellent reputation that employs a Team of Leaders philosophy which recognises the skills and interests of all our team members. We encourage and support personal development hoping the successful candidate can be trained and developed in line with our succession planning. We are forward thinking and put the patient at the centre of everything we do while ensuring flexible ways of working for the team trying to achieve a work/life balance.(No salaried member of staff works on their birthday!!)

At our last CQC inspection, we were rated as Outstanding overall. We have an active patient participation group that is supportive and helps us design our services. Friends and Family test results always produce excellent comments from patients and they are very appreciative of our efforts.