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Forum Family Practice

Medical Receptionist & prescription clerk

The closing date is 20 January 2026

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Job summary

Hours: 23.5 per week

Working Pattern:

  • Monday: 8:30 am 2:00 pm
  • Thursday & Friday: 8:30 am 6:30 pm

Due to increasing patient numbers, Forum Family Practice is looking to recruit a friendly, motivated, enthusiastic, and experienced Receptionist & Prescription Clerk to join our team.

About the Role

You will play a key role in supporting our multidisciplinary team and ensuring a smooth patient experience. Responsibilities include:

  • Greeting and directing patients in a professional and welcoming manner
  • Managing the appointment system and booking appointments efficiently
  • Processing information accurately and assisting patients as required
  • Acting as the central point of contact for patients, distributing information, messages, and enquiries
  • Liaising with clinical team members and external agencies such as secondary care and community services
  • Accurately and promptly processing prescription requests for our patient population, working closely with relevant personnel

What Were Looking For

  • Previous experience in a reception or administrative role (ideally in a healthcare setting)
  • Excellent communication and organisational skills
  • Ability to work effectively as part of a team and independently
  • Strong attention to detail and a commitment to providing outstanding patient care

Main duties of the job

Main Duties of the Job
  • Ensure all patients and visitors are greeted professionally and politely, with their queries dealt with effectively and efficiently.
  • Answer all incoming calls from patients and other healthcare professionals; divert or take messages as required.
  • Deal with administrative queries and requests from patients and GPs.
  • Maintain and monitor the practice appointment system, including making, rearranging, and cancelling appointments as required.
  • Initiate contact with and respond to requests from patients, other team members, and associated healthcare providers.
  • Scan all patient information (e.g., medical documents), ensuring all patient records are kept up to date.
  • Manage referrals to primary and secondary care.
  • Process and distribute incoming and outgoing post, as well as handling other ad hoc duties and general administrative tasks.
  • Answer the prescription line, taking requests for medications and dealing with patient queries.
  • Liaise with pharmacies and manage repeat dispensing tasks.

About us

About Forum Family Practice

New Year, New Start! If youre looking for an opportunity to join a supportive, forward-thinking team, this could be the perfect role for you.

Just like our name, we are a family-friendly practice with high levels of patient and staff satisfaction. We hold an Outstanding rating for Caring and an overall Good CQC rating. As a teaching practice, we care for approximately 9,200 patients and are currently ranked in the top 6% of GP practices in the country based on patient feedback. We consistently achieve high QoF attainment.

We are an enthusiastic and dynamic team, passionate about leading our practice forward and continuing to deliver excellent GP services in the evolving healthcare environment of the 21st century.

Our TeamYou will join a friendly clinical team comprising:

  • 4 Partner GPs
  • 2 Salaried GPs
  • 2 ANPs
  • 2 Practice Nurses
  • 3 Health Care Assistants

Through our Primary Care Network, we also benefit from additional support, including:

  • 2 Link Workers
  • 3 Pharmacists
  • 2 Mental Health Practitioners
  • Visiting Paramedic and ANP

We also have a dedicated medication technician team to support prescription queries and medication reviews.

Our Non-Clinical TeamYou will be supported by a strong administrative structure, including:

  • Managing Partner
  • Office Manager
  • 12-person admin support team

Details

Date posted

13 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1977-26-0000

Job locations

The Health Centre

Forum Way

Cramlington

Northumberland

NE23 6QN


Forum Family Practice

Forum Way

Cramlington

Northumberland

NE23 6QN


Job description

Job responsibilities

Duties and Responsibilities of the Post:

Reception

  • To ensure that all visitors and telephone callers to the practice are greeted professionally and telephone calls are managed appropriately.
  • Making appointments on SystmOne, prioritising patient expectations and booking accordingly.
  • The post holder will action front desk tasks in a timely manner.

Prescription Desk & Tasks

  • The post holder will process prescription requests in a timely manner, liaising with the relevant other teams where needed. Other duties include actioning prescription tasks, promote online ordering for repeat medications.
  • The post holder must work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis, and observe strict rules about confidentiality at all times.

Reports

  • To follow the protocol for logging and running patient reports as requested.
  • Ensure appropriate costs are aligned with each report.

Data Entry (in training)

The post holder will maintain a manageable workload that comes through the workflow, the workflow will be checked regularly and processed within the timescales set. Any items that need actioning followed up or investigating will be carried out within the correct processes, ensuring clinical data is directed to relevant teams with a clear guidance of expected outcome.

ADHOC Duties:

Any other duties requested by the partners or management.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

Quality:

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Skills, Knowledge & Experience

Work accurately and methodically

Meet deadlines

Use medical terminology

Pay attention to detail

Work in a team but use their own initiative

Work with all types of people

Be helpful and reassuring if dealing with patients and their families

Excellent keyboard skills

IT skills

Good spelling and grammar

Organisational skills

Previous work in a GP practice an advantage

Working within busy environment

Dealing with general public

Experience of using clinical systems such as SystmOne

Keep updated records of appropriate recalls

Any other administrative work as required by the practice, or partners.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

Job description

Job responsibilities

Duties and Responsibilities of the Post:

Reception

  • To ensure that all visitors and telephone callers to the practice are greeted professionally and telephone calls are managed appropriately.
  • Making appointments on SystmOne, prioritising patient expectations and booking accordingly.
  • The post holder will action front desk tasks in a timely manner.

Prescription Desk & Tasks

  • The post holder will process prescription requests in a timely manner, liaising with the relevant other teams where needed. Other duties include actioning prescription tasks, promote online ordering for repeat medications.
  • The post holder must work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis, and observe strict rules about confidentiality at all times.

Reports

  • To follow the protocol for logging and running patient reports as requested.
  • Ensure appropriate costs are aligned with each report.

Data Entry (in training)

The post holder will maintain a manageable workload that comes through the workflow, the workflow will be checked regularly and processed within the timescales set. Any items that need actioning followed up or investigating will be carried out within the correct processes, ensuring clinical data is directed to relevant teams with a clear guidance of expected outcome.

ADHOC Duties:

Any other duties requested by the partners or management.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

Quality:

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Skills, Knowledge & Experience

Work accurately and methodically

Meet deadlines

Use medical terminology

Pay attention to detail

Work in a team but use their own initiative

Work with all types of people

Be helpful and reassuring if dealing with patients and their families

Excellent keyboard skills

IT skills

Good spelling and grammar

Organisational skills

Previous work in a GP practice an advantage

Working within busy environment

Dealing with general public

Experience of using clinical systems such as SystmOne

Keep updated records of appropriate recalls

Any other administrative work as required by the practice, or partners.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

Person Specification

Qualifications

Essential

  • GCSE A to C: Maths & English
  • Computer Literate / IT skills
  • Organisational Skills
  • Medical Terminology

Desirable

  • NVQ Administration Level 3

Experience

Essential

  • Essential Experience
  • Previous experience working in a primary care or GP practice setting.

Desirable

  • Knowledgeable of Systmone clinical system.
Person Specification

Qualifications

Essential

  • GCSE A to C: Maths & English
  • Computer Literate / IT skills
  • Organisational Skills
  • Medical Terminology

Desirable

  • NVQ Administration Level 3

Experience

Essential

  • Essential Experience
  • Previous experience working in a primary care or GP practice setting.

Desirable

  • Knowledgeable of Systmone clinical system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Forum Family Practice

Address

The Health Centre

Forum Way

Cramlington

Northumberland

NE23 6QN


Employer's website

https://www.forumfamilypractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Forum Family Practice

Address

The Health Centre

Forum Way

Cramlington

Northumberland

NE23 6QN


Employer's website

https://www.forumfamilypractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Managing Partner

Gail Yule

gail.yule@nhs.net

01670737566

Details

Date posted

13 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1977-26-0000

Job locations

The Health Centre

Forum Way

Cramlington

Northumberland

NE23 6QN


Forum Family Practice

Forum Way

Cramlington

Northumberland

NE23 6QN


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