Practice Manager Maternity Cover

Job description

Job responsibilities

Strategic Management and Planning

• Keep abreast of current affairs and identify potential threats and opportunities
• Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development
• Develop and maintain effective communication both within the practice and with relevant outside agencies
• Take an active involvement in the wider NHS world via sitting on relevant committees
• Responsible for overseeing the management of all practice employees.
• Advise Practice Partners appropriately on practice issues that may affect the business.

Practice Development Plan

• Facilitate the development of the PDP
• Ensure that targets within it are attained
• Arrange a formal annual review of the PDP via an Away Day of partners and management
• Ensure that the plan is updated in year as appropriate to meet changing circumstances with the agreement of the partners
• All to be done in conjunction with appropriate team members

Financial Management

• Work along side the Finace Mnager
• Manage practice budgets and seek to maximise income
• Ensure all appropriate income is claimed for, and in a prompt fashion
• Ensure costs are kept to a minimum and that value for money is pursued at all times
• Understand and report on the financial implications of contract
• Monitor cash-flow

Practice Image/Growth

• Development and management of an advertising strategy for the practice
• Liaise with the media as appropriate, both in respect of press releases and in dealing with queries in the public domain
• Keep the practice boundary under review and amend as necessary in liaison with the partners
• Ensure the site presents a welcoming image

Enhanced Services & QOF

• Review all enhanced services annually to ensure financial viability and report to The Partners
• Ensure that appropriate data recording is in place and utilised to maximise income
• Prepare and submit Quarterly claims.
• Prepare and submit any Audits as required by individual schemes
• Oversee QOF Performance to maximise income.

Patient Services

• Ensure service development and delivery is in accordance with local and national guidelines
• Adopt a strategic approach to the development and management of patient services

• Work with the CCG to implement new schemes.
• Look for opportunities to offer services to the locality and develop business plans in conjunction with the relevant partner(s) where applicable
• Liaise with the CCG and or Federation to answer queries/provide additional information etc to enable plans to be agreed
• Work with partners/management/relevant staff to bring the new services to fruition
• Oversee performance against budgets and our peers

Prescribing Budget/Indicators Management

• Oversee management of the prescribing budget
• Provide partners with relevant and up to date data on progress, and any areas requiring attention
• Liaise with CCG Prescribing Adviser, in conjunction with Practice Clinical Lead re action required to address issues
• Ensure sufficient resource is available to take forward action plans
• Oversee prescribing performance against budgets and our peers

Practice Image/Growth

• Maintain the practice profile within the local NHS community by sitting on various committees and being involved in new initiatives

Organisational

• Oversee the procurement of practice equipment, supplies and services within target budgets
• Arrange appropriate insurance cover

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Human Resources

Ensure staffing levels costs are within appropriate boundaries.

Fully involved in the recruitment of partners or senior members of staff.

Organisational

• Attend Partners meetings, provide regular financial updates.
• Oversee the procurement of practice equipment, supplies and services within target budgets
• Arrange appropriate premises and locum insurance cover

Patient Services

• Adopt a strategic approach to the development and management of patient services
• Ensure service development and delivery is in accordance with local and national guidelines

Information Management and Technology, including Telephony

• Evaluate and plan practice IT implementation and modernisation
• Keep abreast of the latest development in primary care
• Utilise new IT software/hardware systems where it can bring benefit to the practice and patients
• Liaise with the NHs England/HIS/CCG regarding systems procurement, IT funding and national IT development programmes.

Information Governance

• Ensure that an annual assessment of the Practices performance against the standards in the Data Security and Protection Toolkit is completed

Ensure policy and procedures are reviewed on an annual basis and arrange for amendment as necessary

• Raise awareness of the importance of Information Governance throughout the Practice and encourage all staff that hold, obtain, record, use and share information to participate in raising IG standards

Research

• Meet the Network Research Team at least annually to review progress.

• Work with the practice Clinical Lead to review suggested studies.
• Liaise with Research Team as required to facilitate studies
• Ensure that contractual commitments are met.
• Monitor payments as necessary

Person Specification

Skills

Essential

• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• SystmOne user skills
• Effective time management (planning and organising)
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff
• Computer literate

Desirable

• Proven problem solving and analytical skills

Qualifications

Essential

• Good standard of education at A level standard with excellent literacy and numeracy skills

Desirable

• Leadership and/or management qualification
• Degree level certification
• Relevant management or finance qualification

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• Management experience in the NHS or in practice management
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of workforce planning
• NHS/Primary Care/general practice experience
• Relevant health and safety experience
• Experience as a business manager, with knowledge of employment law and small business accounts
• Experience of working in teams; able to promote teamwork and employee satisfaction

Desirable

• Experience of leading multidisciplinary teams

Personal Qualities

Essential

• Polite and confident
• Personable and approachable
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively

Other

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintain confidentiality at all times
• Full UK driving license

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wycliffe Medical Practice

Address

Lutterworth Medical Centre

Gilmorton Road

Lutterworth

Leicestershire

LE17 4EB

Employer's website

http://www.wycliffemedicalpractice.nhs.uk/ (Opens in a new tab)