Receptionist

Job description

Job responsibilities

The core responsibilities of the Receptionist are as follows. There may be, on occasion, a requirement to carry out other tasks.

- Accurately detail information on patients records within the clinical system.

- Maintain and monitor the practice appointment system.

- Process personal, telephone and online requests for appointments.

- Answer incoming calls, transferring calls or dealing with the callers' request appropriately.

- Signpost patients to the correct service.

- Initiate contact with and respond to, requests from patients, team members and external agencies.

- Photocopy documentation as required.

- Input data into patients' healthcare records as necessary.

- Manage all queries as necessary in an efficient manner.

- Carry out system searches as requested.

- Undertake a broad spectrum of administrative duties commensurate with the role.

- Be an integral part of the general practice team.

- Act as a chaperone as required.

- Support clinical staff with general administrative tasks as requested.

- Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children.

- Undertake all mandatory training and induction programme.

- Maintain a clean, tidy, effective working area at all times.

- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

In addition to the primary responsibilities, the Receptionist has the following wider responsibilities:

a. Support administrative staff, providing cover during staff absences.

b. Action incoming emails and correspondence as necessary.

c. Scan patient related documentation and attach scanned documents to patients' healthcare records.

d. Participate in local initiatives to enhance service delivery and patient care.

e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.

f. Support and participated in shared learning.

Person Specification

Experience

Essential

• - Experience of working with the general public.

Desirable

• - Experience of administrative duties.
• - Experience of working in a healthcare setting.

Qualifications

Essential

• - A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Sills level 2 in Maths and English.

Desirable

• - NVQ Level 2 in Health and Social Care.

Knowledge and skills

Essential

• - Excellent communication skills and effective in communicating and understanding patient needs.
• - Competent in the use of MS Office and Outlook.
• - Ability to use own initiative, discretion and sensitivity.
• - Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• - Ability to work as a team member and autonomously.
• - Excellent communication skills and effective in communicating and understanding patient needs.
• -Sensitive and empathetic in distressing situations.
• - Clinical IT system user skills and the ability to record accurate notes.
• - Punctual and committed to supporting the team effort.
• - High level of integrity and loyalty.
• - Clear, polite telephone manner.
• - Flexible and cooperative.
• - Motivated.
• - Understanding of safeguarding adults and children.
• - Knowledge of and ability to work to key policies and procedures.

Desirable

• - Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• - Good organisational skills.
• - Demonstrate personal accountability, emotional resilience and work well under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Abbey Medical Practice

Address

95 Monks Road

Lincoln

LN2 5HR

Employer's website

https://www.abbeymedicalpractice.co.uk/ (Opens in a new tab)