Abbey Medical Practice

Practice Manager

This job is now closed

Job summary

Abbey Medical Practice is looking for a dynamic and forward-thinking Practice Manager to join its supportive and friendly team. Based close to the centre of Lincoln, we provide a full range of GMS services to our patient population of 9000, along with being a training Practice.

The Practice is fortunate to be based in modern premises, with our original building having undergone a major refurbishment and extension two years ago.

Main duties of the job

The successful candidate will be accountable to the three GP Partners and work closely with our clinical and non-clinical teams to provide a high-quality service to our patients, as well as running the Patient Participation Group. We work closely with our Primary Care Network (IMP PCN), consisting of 9 local Practices to provide additional services and employ staff to work across the PCN to add to all our teams.

The role is a challenging one, but an exciting opportunity for the right candidate. Experience and knowledge in HR, Finance, IT, Health and Safety and CQC compliance would be ideal. Strong leadership skills, excellent communication processes, a positive approach to team working and a desire to deliver a high standard of patient care are essential to be successful in this role.

About us

The clinical team here at Abbey consists of GPs, ANPs, Practice Nurses, Nursing Associates and Phlebotomists. They are supported by staff from the Additional Roles Reimbursement Scheme (ARRS) which includes Pharmacists, Mental Health Nurses and a First Contact Physio.

Our Reception and Administration teams make up the non-clinical side of the practice.

Our Nursing, Reception and Administration teams are all well led by our team leaders, who then work closely with the Practice Manager.

We have a big emphasis on team work at Abbey, not only within the individual teams but as a Practice wide team. We have regular team meetings and practice meetings to discuss any issues which arise or different ways of working, along with reviewing any significant events.

Date posted

14 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1970-25-0000

Job locations

Abbey Medical Practice

95 Monks Road

Lincoln

LN2 5HR

Job description

Job responsibilities

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of the following staff: Lead Nurse, Senior Receptionist, Senior Administrator and salaried GPs

d. Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan

e. Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation

f. Ensuring that all staff undertake a robust induction process, including staff employed via the PCN

g. Establishing, reviewing and regularly updating job descriptions and person specifications. Ensuring all staff are legally and gainfully employed

h. Developing, implementing and embedding an effective staff appraisal process

i. Implementing effective systems for the resolution of disciplinary and grievance issues

j. Maintaining an effective overview of and ensuring compliance with HR legislation

k. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

l. Managing the financial elements of the organisation, including budgets, bank accounts, Xero accounting system, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners

m. Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented

n. Briefing partners on all financial matters, including forecasting

o. Managing and processing partners drawings, PAYE and pensions for practice staff

p. Ensuring the organisation has appropriate insurance cover

q. Developing, implementing and embedding an efficient business resilience plan (BRP)

r. Managing contracts for services, e.g. cleaning

s. Managing the procurement of organisation equipment, supplies and services

t. Coordinating the reviewing and updating of all organisation policies and procedures

u. Leading change and continuous improvement initiatives; coordinating all projects within the organisation

v. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)

w. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)

x. Adopting a strategic approach to the management of all patient services matters

y. Developing, implementing and embedding an effective communication strategy (internal and external)

z. Ensuring the organisation maintains compliance with its NHS contractual obligations

aa. Actively encouraging and promoting the use of patient online services

bb. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

cc. Maintaining the organisation and NHS choices websites

dd. Liaising at external meetings as required

ee. Marketing the practice appropriately

ff. Management of the Patient Participation Group

gg. Effectively managing all complaints in line with current legislation and guidance

hh. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training

ii. Managing the organisation IT system, delegating staff to act as administrators

jj. Ensuring compliance with IT security and IG

kk. Coordinating the organisation diary, ensuring meetings are scheduled appropriately

In addition to the primary responsibilities, the manager may be requested to:

a. Deputise for the Partners at internal and external meetings

b. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders

c. Partake in audit as requested by the audit lead