Job summary
Medical Receptionists play a key role within our busy general practice. The main aspects of the role are to support and facilitate patient access to health care professionals and services by providing reception and administrative support to the practice ensuring that a full range of duties, are carried out in an accurate, efficient manner and in accordance with practice policy. Providing effective communication across the practice teams and other organisations to support patient care and safety whilst, enabling the practice fulfilment of the GP GMS and enhanced service contracts. Applicants will need excellent customer service skills and be able to maintain a professional attitude towards patients, colleagues and other healthcare organisations teams. Whilst supporting patients to navigate current healthcare support available to them.
Discovery practice provides a friendly and supportive environment across our multi-disciplinary team. We provide services for approximately 8840 patients and we are also part of the Central Middlesbrough Primary Care Network. Our Network provides our teams additional support with access to a workforce of Health care professionals not normally seen in Primary Care. Creating an evolving and innovative Primary Care Service for the benefit of patient and staff wellbeing.
Main duties of the job
List is not exhaustive but provides a indication of the type of support and tasks our reception administrators undertake:
Booking patient appointments in practice and other organisations. Handling patient enquiries from multiple platforms and sources.
Processing repeat prescriptions requests and enquiries.
Filing, Scanning of results and letters manually and
electronically. Processing information received from external agencies and receiving, sending, practice correspondence both internal/external.Data inputting such as scanning of documents using document management software, coding relevant information e.g. diagnosis extracted from correspondence.
Identify Health and Safety issues relating to yourself, employees, patients and visitors.
Assist with the maintenance of practice call and recall systems for patients who have Long term condition management clinics and national screening programs to proactively support our patients to maintain their health.
House keeping duties. Assisting with the restocking of the consulting rooms and stock
rotation.
Liaise with GP and outside agencies on behalf of patients
and act as patient advocate when necessary.
Records movement and management and patient access to medical records. Including registration/de-registration.
About us
We would like to recruit a
new member to our team and have a vacancy.
The ideal candidate will be enthusiastic, innovative and adaptable to
change in todays challenging Primary Care environment.
We are a 3 GP Partner
practice providing quality health care to a population of approximately 8450 patients operating from the Cleveland Health Centre located above the Cleveland
Centre Shopping Mall.
Our practice team consists of 3 GPs, 3 Advanced Nurse Practitioners, 1 Nurse Practitioner, 2 Practice Nurses, 2 Health Care Assistants supported by our team of Reception, Administration, Secretarial and Management members. In addition we also have our Network colleagues of Pharmaists, Physios, Mental Health Practitioner, Social Prescribers and Care Coordinators.
We are an open and friendly team and provide a supportive and learning environment to all.
Job description
Job responsibilities
Job Purpose: To support and facilitate patient access to health care
professionals and services by providing reception and administrative support to
the practice ensuring that a full range of duties, are carried out in an accurate,
efficient manner and in accordance with practice policy. Providing effective communication across the
practice teams and other organisations to support patients, whilst enabling the
practice fulfilment of the GP GMS and enhanced service contracts. Displaying professional attitude and
providing excellent customer service.
Responsible to: 1st Line Practice Manager and GP Partners, 2nd
Line Operational manager.
Key Responsibilities:
Booking clinics for all healthcare professionals and
attached teams/staff and assisting with the smooth running of surgeries and
clinics.
Dealing with all patient enquiries whether face to face or
via other technological methods e.g
email, S1 tasks, telephone, video, SMS.
Liaising with the clinical or administration teams in the
practice to assist communication on patient(s) behalf.
Processing repeat prescriptions when appropriate ensuring
that the practice protocols and guidelines for repeat prescribing are adhered
too and utilising digital and manual platforms for the undertaking.
Filing and extracting patient records manually and electronically.
Filing, Scanning of results and letters manually and
electronically.
Bookings e.g. ambulances/interpreters and other community
services.
Health and Safety issues relating to yourself, fellow
employees, patients and visitors to the
practice.
Assist with the maintenance of practice recall systems for
disease management clinics, sending appointments/reminders to the relevant
patients when this has been identified as your responsibility to do so. Ensuring that the appropriate action is taken
if a patient defaults.
Processing information received from external agencies e.g. NECS,
ICB, Public Health and the NHS England and Improvment, that has been identified
as your responsibility.
Receiving, sending and appropriately processing the
information for registration and pathology links when it has been identified as
your responsibility to do so.
Receiving, send and correct processing of practice
correspondence both internal/external, either manually or via electronic
systems and document storage.
Handle and process money received for non-gms services
according to practice policy.
Data input onto computer systems and patient clinical record
and scanning of documents using document management software, coding relevant
information e.g. diagnosis extracted from correspondence.
House keeping duties including making refreshments,
washing-up and shopping for provisions.
Assisting with the restocking of the consulting rooms and stock
rotation.
Liaise with GP and outside agencies on behalf of patients
and act as patient advocate when necessary.
Maintain mandatory training for the role requirement and
personal development.
Records movement and management and patient registration/de-registration.
Due to the responsibilities of this post being
non-exhaustive you will be expected to fully assist in other duties, not listed
above, when requested to do so.
Job description
Job responsibilities
Job Purpose: To support and facilitate patient access to health care
professionals and services by providing reception and administrative support to
the practice ensuring that a full range of duties, are carried out in an accurate,
efficient manner and in accordance with practice policy. Providing effective communication across the
practice teams and other organisations to support patients, whilst enabling the
practice fulfilment of the GP GMS and enhanced service contracts. Displaying professional attitude and
providing excellent customer service.
Responsible to: 1st Line Practice Manager and GP Partners, 2nd
Line Operational manager.
Key Responsibilities:
Booking clinics for all healthcare professionals and
attached teams/staff and assisting with the smooth running of surgeries and
clinics.
Dealing with all patient enquiries whether face to face or
via other technological methods e.g
email, S1 tasks, telephone, video, SMS.
Liaising with the clinical or administration teams in the
practice to assist communication on patient(s) behalf.
Processing repeat prescriptions when appropriate ensuring
that the practice protocols and guidelines for repeat prescribing are adhered
too and utilising digital and manual platforms for the undertaking.
Filing and extracting patient records manually and electronically.
Filing, Scanning of results and letters manually and
electronically.
Bookings e.g. ambulances/interpreters and other community
services.
Health and Safety issues relating to yourself, fellow
employees, patients and visitors to the
practice.
Assist with the maintenance of practice recall systems for
disease management clinics, sending appointments/reminders to the relevant
patients when this has been identified as your responsibility to do so. Ensuring that the appropriate action is taken
if a patient defaults.
Processing information received from external agencies e.g. NECS,
ICB, Public Health and the NHS England and Improvment, that has been identified
as your responsibility.
Receiving, sending and appropriately processing the
information for registration and pathology links when it has been identified as
your responsibility to do so.
Receiving, send and correct processing of practice
correspondence both internal/external, either manually or via electronic
systems and document storage.
Handle and process money received for non-gms services
according to practice policy.
Data input onto computer systems and patient clinical record
and scanning of documents using document management software, coding relevant
information e.g. diagnosis extracted from correspondence.
House keeping duties including making refreshments,
washing-up and shopping for provisions.
Assisting with the restocking of the consulting rooms and stock
rotation.
Liaise with GP and outside agencies on behalf of patients
and act as patient advocate when necessary.
Maintain mandatory training for the role requirement and
personal development.
Records movement and management and patient registration/de-registration.
Due to the responsibilities of this post being
non-exhaustive you will be expected to fully assist in other duties, not listed
above, when requested to do so.
Person Specification
Qualifications
Essential
- Mathematics and English GCSE or similar
- Basic IT skills qualification e.g ECDL or GCSE or similar
Desirable
- NVQ level 2-3 in customer services or administrative skills or equivalent qualification
- AMSPAR Medical Receptionist
- Demonstrate good level of communication skill
- Demonstrate IT literacy
- Demonstrate accurate numeracy skill
Person Specification
Qualifications
Essential
- Mathematics and English GCSE or similar
- Basic IT skills qualification e.g ECDL or GCSE or similar
Desirable
- NVQ level 2-3 in customer services or administrative skills or equivalent qualification
- AMSPAR Medical Receptionist
- Demonstrate good level of communication skill
- Demonstrate IT literacy
- Demonstrate accurate numeracy skill
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.