Job summary
We are looking for a new receptionist/administrator, to work in our small, but unique GP Practice in Nantwich. Working as a member of the practice team demonstrating autonomy
and initiative when required to. Be able to demonstrate resourcefulness, use
own judgement, common sense and local knowledge to respond to patients enquires
and requests.
Have excellent communication skills.
Main duties of the job
Greet
all patients on arrival in a friendly, helpful manner, directing them to the appropriate health care professional
Answer
the telephone, dealing with or redirecting enquiries.
Monitoring
and signposting effectively patient requests from our online consultation
platform, PATCHs
Make
new and follow up appointments.
Accept
messages for all of our clinical team.
Process
requests for repeat prescriptions.
Open
mail and distribute appropriately.
Maintain
computer data base.
Arrange
hospital transport for patients requiring this service.
Cover
for other administrative roles during annual
leave and sickness
Maintain
close and effective liaison with colleagues.
Understand
and adhere to all practice policies, protocols, standards and procedures.
Ensure
the start and finishing procedures are adhered to.
At
the start of the day, switch on appropriate appliances and make necessary
preparations to receive patients.
Ensure
that the premises are totally secure at the end of surgery before leaving the
building.
To
support the clinical staff with the administrative/clerical tasks necessary for
the smooth and efficient, everyday running of the practice.
About us
Tudor Surgery is a close-knit, cohesive
practice with a friendly working environment, providing quality care via a
proven record of innovation and adapting to change. Situated in the market town of Nantwich,
South Cheshire, we share purpose-built premises with on-site community
staff. We have a kitchen area for
informal chats over hot drinks, a staff room for lunch and a meeting room for
our regular clinical meetings.
Job description
Job responsibilities
Must ensure that the Data Protection Act is adhered to and
stringent confidentiality is maintained at all times.
Will
behave in a professional manner when interacting with all members of the
public, staff, patients and external organisations.
To attend relevant educational courses/sessions which have
been agreed by the reception supervisor and are both beneficial to the practice
as well as the individual.
To have an understanding, acceptance and adherence to the
need for strict
confidentiality and be aware of the practice policy.
Maintain a tidy appearance during working hours and when
representing the practice at meetings or courses.
Ensure you behave in a courteous and professional manner at
all times.
This job description is not exhaustive and may require
additional duties or responsibilities to be undertaken with in the framework of
the post as directed by the practice development manager.
Job description
Job responsibilities
Must ensure that the Data Protection Act is adhered to and
stringent confidentiality is maintained at all times.
Will
behave in a professional manner when interacting with all members of the
public, staff, patients and external organisations.
To attend relevant educational courses/sessions which have
been agreed by the reception supervisor and are both beneficial to the practice
as well as the individual.
To have an understanding, acceptance and adherence to the
need for strict
confidentiality and be aware of the practice policy.
Maintain a tidy appearance during working hours and when
representing the practice at meetings or courses.
Ensure you behave in a courteous and professional manner at
all times.
This job description is not exhaustive and may require
additional duties or responsibilities to be undertaken with in the framework of
the post as directed by the practice development manager.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Experience of working within a Healthcare setting
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Experience of working within a Healthcare setting
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Experience of working within a Healthcare setting
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Experience of working within a Healthcare setting
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Experience of working within a Healthcare setting
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Experience of working within a Healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
