Receptionist

Job summary

We are looking for a new receptionist, to work in our small, but unique GP Practice in Nantwich. Working as a member of the practice team demonstrating autonomy and initiative when required to.Be able to demonstrate resourcefulness, use own judgement, common sense and local knowledge to respond to patients enquires and requests.

Have excellent communication skills.

Main duties of the job

Greet all patients on arrival in a friendly, helpful manner, directing them to the appropriate health care professional

Answer the telephone, dealing with or redirecting enquiries.

Monitoring and signposting effectively patient requests from our online consultation platform, PATCHs

Make new and follow up appointments.

Accept messages for all of our clinical team.

Process requests for repeat prescriptions.

Record requests for home visits and contact the duty doctor with late calls.

Open mail and distribute appropriately.

Maintain computer data base.

Arrange hospital transport for patients requiring this service.

Cover for our Practice Prescribing Clerk on a Thursday and Friday and during times of annual leave and sickness

Maintain close and effective liaison with colleagues.

Understand and adhere to the practice Health & Safety policy.

Understand and adhere to all practice policies, protocols, standards and procedures.

Ensure the telephone system is operational at the beginning of the day (8:00am) and switched over to the night service at the end of the day (6:30pm).

At the start of the day, switch on appropriate appliances and make necessary preparations to receive patients.

Ensure that the premises are totally secure at the end of surgery before leaving the building.

To support the clinical staff with the administrative/clerical tasks necessary for the smooth and efficient, everyday running of the practice.

About us

Tudor Surgery is a close-knit, cohesive practice with a friendly working environment, providing quality care via a proven record of innovation and adapting to change. Situated in the market town of Nantwich, South Cheshire, we share purpose-built premises with on-site community staff. We have a kitchen area for informal chats over hot drinks, a staff room for lunch and a meeting room for our regular clinical meetings.