Job summary
We are seeking a Digital and Transformation Lead to join our team at Harrow East PCN. The core objective of this role is to support the PCN and its practices to deliver ongoing improvement to services. The role will require experience in quality/service improvement with expertise in transformational change and a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement.
Main duties of the job
The post holder will work with the PCN Clinical Director and the leadership within the Primary Care Network (PCN) to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise and leadership to deliver changes in a collaborative way.
The post holder will work closely with staff working at practices, such as practice managers and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.
The post holder will develop relationships with peers across other PCNs to share learning and expertise at place or system level.
The post holder will need to have skills in relation to understanding and using data to drive improvement and assess impacts.
Further, with responsibility for developing and supporting delivery of transformational projects across the PCN, the post holder will need to be skilled at engaging different stakeholders, bringing people together and gaining support and buy-in to change.
Lastly, with responsibility for supporting the PCN to identify and make progress with transformational change, the post holder will be skilled at understanding and interpreting national and system-wide policy developments and initiatives to local circumstances and contexts.
About us
Harrow East Primary Care Network (HEPCN) is a group of three friendly and forward thinking practices: Honeypot Medical Centre, Bacon Lane Surgery and Mollison Way Surgery. Our member practices work in close alignment in a defined contiguous locality in Harrow East.
Our ethos is to support our member practices and enhance GP resilience and sustainability, so that our practices can continue to deliver high quality patient care. We are dedicated to improving the patient experience and introducing new services that allow us to meet the ever changing needs of our growing and ethnically diverse population.
Job description
Job responsibilities
The post-holder's core responsibilities will include:
- Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.
- Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN.
- Ensure all change is ultimately focused on improving services for patients and is based on working with patients and communities to understand their needs and experiences.
- Build relationships with practices across the PCN to develop consensus for improvements and to ensure all staff (clinical and non-clinical) are fully engaged throughout the process of selection, implementation, deployment and monitoring/evaluation of change, peer challenge and learning.
- Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements.
- Link with other PCN transformation leads, the ICS and other system partners to collaboratively solve problems, share learning, gain buy-in for transformation and to support alignment with wider strategy and improvement approaches.
- Provide hands-on capacity and support to practices in implementing and sustaining agreed changes.
- Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements.
- Support practices and staff to optimise use of existing functionality and new technology to deliver benefits for patients and staff and enable improvement.
- Use improvement techniques to focus on delivery of changes and analysis of their impacts, providing feedback to staff on both positive and negative impacts of changes made.
- Use data to support population health management and workforce planning.
- Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice.
- Develop and implement mechanisms for assessing the impact of agreed changes.
- Keep PCN leadership and member practices updated on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response.
- Asses the PCNs transformation maturity and help the ICS understand local support needs, for example, facilitated by using relevant frameworks.
Job description
Job responsibilities
The post-holder's core responsibilities will include:
- Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.
- Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN.
- Ensure all change is ultimately focused on improving services for patients and is based on working with patients and communities to understand their needs and experiences.
- Build relationships with practices across the PCN to develop consensus for improvements and to ensure all staff (clinical and non-clinical) are fully engaged throughout the process of selection, implementation, deployment and monitoring/evaluation of change, peer challenge and learning.
- Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements.
- Link with other PCN transformation leads, the ICS and other system partners to collaboratively solve problems, share learning, gain buy-in for transformation and to support alignment with wider strategy and improvement approaches.
- Provide hands-on capacity and support to practices in implementing and sustaining agreed changes.
- Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements.
- Support practices and staff to optimise use of existing functionality and new technology to deliver benefits for patients and staff and enable improvement.
- Use improvement techniques to focus on delivery of changes and analysis of their impacts, providing feedback to staff on both positive and negative impacts of changes made.
- Use data to support population health management and workforce planning.
- Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice.
- Develop and implement mechanisms for assessing the impact of agreed changes.
- Keep PCN leadership and member practices updated on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response.
- Asses the PCNs transformation maturity and help the ICS understand local support needs, for example, facilitated by using relevant frameworks.
Person Specification
Skills
Essential
- Ability to understand, interpret and present complex and/or sensitive information.
- Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders.
- Able to commute and work on-site.
Desirable
- Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within an organisation.
Experience
Essential
- Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes, and procedures; or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment.
Desirable
- Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Digital and Transformation Lead role.
Qualifications
Essential
- Degree level or equivalent in management or other subject with transferrable skills.
Desirable
- Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Digital and Transformation Lead role.
- Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
Person Specification
Skills
Essential
- Ability to understand, interpret and present complex and/or sensitive information.
- Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders.
- Able to commute and work on-site.
Desirable
- Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within an organisation.
Experience
Essential
- Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes, and procedures; or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment.
Desirable
- Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Digital and Transformation Lead role.
Qualifications
Essential
- Degree level or equivalent in management or other subject with transferrable skills.
Desirable
- Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Digital and Transformation Lead role.
- Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
