Repeat Prescriptions & Document Management Clerk

Job description

Job responsibilities

Northumberland House Surgery

JOB DESCRIPTION

Post Title: Repeat Prescriptions & Document Management Clerk

Working Hours: 37.5 per week

Reports to: Practice Manager Northumberland House

JOB SUMMARY

To work with other members of the Repeat Prescription Team and wider administration team to ensure the safe, efficient and effective handling of Repeat Prescription Requests from patients by telephone, email and paper form as part of the Repeat Prescriptions Team. Management and coding of documents inbox in conjunction with other team members ensuring correctly filed to patients records and correctly coded in a timely manner.

SPECIFIC JOB RESPONSIBILITIES

· Dealing with repeat prescription requests from patients whether by phone, email, online or paper

· Ensuring medication synchronization where appropriate and within levels of competence as discussed with Clinical Pharmacist

· Referring queries to Clinical Pharmacist or Pharmacy Technician for advice as appropriate

· Ensuring if patients are identified as requiring additional services – eg blood tests/vaccinations they are signposted to Reception to make the appropriate appointments

· Management of Recalls in line with Birth month system for NHS Health Checks, Asthma, Hypertension, ensuring all patients have had at least 3 invites and these are correctly coded to the patients record.

· Opportunistic invitations to patients when they contact the practice to request their repeat medications.

· Administrative support for all Research projects the practice participates in

· Filing and Coding of clinical documents which arrive in the MIU inbox

· Providing backup cover for the external post if required

This list is not exhaustive and you may be required to undertake other duties as deemed appropriate by the Practice Managers and Partners of the surgeries

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

· Communicate effectively with other team members

· Communicate effectively with patients and carers should the need arise

· Recognise people’s needs for alternative methods of communication and respond accordingly.

Confidentiality:

· In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

· In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

· Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

· Ensure compliance with the requirements to maintain professional registration

Quality:

The post-holder will strive to maintain quality within the practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patients needs

· Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

· Communicate effectively with other team members

· Communicate effectively with patients and carers

· Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Excellent telephone and administration skills and the ability to work under pressure are essential.

Desirable

• NHS or medical/healthcare experience is preferred.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumberland House Surgery

Address

Hume Street

Kidderminster

Worcestershire

DY11 6SF

Employer's website

https://www.northumberlandhousesurgery.co.uk/ (Opens in a new tab)