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Northumberland House Surgery

Receptionist

The closing date is 13 February 2026

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Job summary

Northumberland House Surgery in Kidderminster are looking to recruit a part-time Receptionist for their busy surgery serving 13800 patients in the Wyre Forest.

Main duties of the job

The job involves:

  • working on the front reception desk dealing with patients,
  • dealing with queries from the whole practice team as required,
  • dealing with telephone queries
  • fitting into a busy and professional reception team covering an array of patient focussed tasks.

About us

Experience in a healthcare setting is essential and knowledge of EMIS Clinical system very desirable and you must be able to demonstrate excellent customer service skills through previous roles.

The successful applicant will be required to work part time hours per week Monday Friday spread across the practice opening hours of 8am 6.30pm and participate in a Saturday rota. The working pattern will be a range of shifts Monday to Friday with Saturday working as overtime on a Rota basis, please do not apply if you are unable to commit to these shifts.

You will be required to provide holiday and absence cover for your colleagues by mutual agreement.

Salary will be dependent upon experience and you will be eligible for membership of the NHS Pension scheme and a uniform will be provided.

Details

Date posted

06 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1947-21-9240

Job locations

Hume Street

Kidderminster

Worcestershire

DY11 6SF


Job description

Job responsibilities

GENERAL DUTIES:

Arrange appointments with patients accurately and monitor flow of patients into consulting and treatment rooms when they attend the practice.

Monitor effectiveness of appointment system and report any problems or variations required.

Ensure that patients without appointments but who need urgent consultation are dealt with in a logical and non-disruptive manner.

Ensure correspondence, reports, results, etc, are filed in correct record.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits including all relevant information and where necessary refer to doctor on-call.

Action requests for ambulance transportation in line with practice protocol.

Ensuring all messages and relevant information are recorded for the doctors and Nurse Practitioners attention.

Following start and end-of-day procedure when called upon to do so

Any other duties requested at the discretion of the Practice Manager.

This job description is not intended to be an exhaustive list of duties but to give a guide of the objectives and responsibilities of the post. It will be reviewed with the postholder on an annual basis.

Job description

Job responsibilities

GENERAL DUTIES:

Arrange appointments with patients accurately and monitor flow of patients into consulting and treatment rooms when they attend the practice.

Monitor effectiveness of appointment system and report any problems or variations required.

Ensure that patients without appointments but who need urgent consultation are dealt with in a logical and non-disruptive manner.

Ensure correspondence, reports, results, etc, are filed in correct record.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits including all relevant information and where necessary refer to doctor on-call.

Action requests for ambulance transportation in line with practice protocol.

Ensuring all messages and relevant information are recorded for the doctors and Nurse Practitioners attention.

Following start and end-of-day procedure when called upon to do so

Any other duties requested at the discretion of the Practice Manager.

This job description is not intended to be an exhaustive list of duties but to give a guide of the objectives and responsibilities of the post. It will be reviewed with the postholder on an annual basis.

Person Specification

Qualifications

Essential

  • Experience in a GP Healthcare Setting
  • Competent in EMIS Web Clinical System
  • Professional Telephone Manner
  • Good Team Player
  • Experience of working in a Customer facing role
  • Competent in Microsoft Office programmes
  • GCSE or Equivalent in English Language at Grade C or above
  • GCSE or Equivalent in Maths at Grade C or above

Desirable

  • Competent in email use and management
  • Knowledge of Medical Terminology

Experience

Essential

  • Experience in a GP Healthcare Setting
  • Competent in EMIS Web Clinical System
  • Professional Telephone Manner
  • Good Team Player
  • Experience of working in a Customer facing role
  • Competent in Microsoft Office programmes
  • GCSE or Equivalent in English Language at Grade C or above
  • GCSE or Equivalent in Maths at Grade C or above

Desirable

  • Competent in email use and management
  • Knowledge of Medical Terminology
Person Specification

Qualifications

Essential

  • Experience in a GP Healthcare Setting
  • Competent in EMIS Web Clinical System
  • Professional Telephone Manner
  • Good Team Player
  • Experience of working in a Customer facing role
  • Competent in Microsoft Office programmes
  • GCSE or Equivalent in English Language at Grade C or above
  • GCSE or Equivalent in Maths at Grade C or above

Desirable

  • Competent in email use and management
  • Knowledge of Medical Terminology

Experience

Essential

  • Experience in a GP Healthcare Setting
  • Competent in EMIS Web Clinical System
  • Professional Telephone Manner
  • Good Team Player
  • Experience of working in a Customer facing role
  • Competent in Microsoft Office programmes
  • GCSE or Equivalent in English Language at Grade C or above
  • GCSE or Equivalent in Maths at Grade C or above

Desirable

  • Competent in email use and management
  • Knowledge of Medical Terminology

Employer details

Employer name

Northumberland House Surgery

Address

Hume Street

Kidderminster

Worcestershire

DY11 6SF


Employer's website

https://www.northumberlandhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Northumberland House Surgery

Address

Hume Street

Kidderminster

Worcestershire

DY11 6SF


Employer's website

https://www.northumberlandhousesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Ruth Pitman

ruth.pitman1@nhs.net

01562757362

Details

Date posted

06 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1947-21-9240

Job locations

Hume Street

Kidderminster

Worcestershire

DY11 6SF


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