Job responsibilities
Principal Duties and
Responsibilities
To provide an efficient audio, copy typing and
word processing service for GPs and health professionals as required. This includes the typing of letters, reports,
patient referrals, minutes, memorandums etc in an accurate and quality manner.
To assist the Practice Manager and Partners with
all clerical and administrative duties as requested.
To liaise with all hospitals and local CCGs
File patient records and correspondence in
patient medical records as and when required.
To receive incoming and initiate outgoing
telephone calls in order to facilitate timely and appropriate communications
with others, taking messages and dealing with appropriate queries.
To maintain the computer clinic system in an
accurate and secure manner.
To assist with the gathering of statistics and
information when required.
To provide cover for members of the secretarial
team during periods of sickness and annual leave.
To receive and dispatch mail and maintain a
pending system as necessary.
To refer patients via the ERS as and when
instructed.
To read code and perform summarising of patient
records as required, as part of the Admin Team.
Any other duties deemed necessary for the post
of medical secretary
Confidentiality
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do
so in confidence and have the right to expect that staff will respect their
privacy and act appropriately
In the performance of the duties outlined in Job
Description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All such information from any source is to be
regarded as strictly confidential.
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may only
be divulged to authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the practice
Health & Safety policy, the practice Health & Safety manual and the
practice Infection Control policy and published procedures. This will include:
Using personal security systems within the
workplace according to practice guidelines
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks
Making effective use of training to update
knowledge and skills
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards
and infection hazards immediately when recognised
Keeping own work areas and general/patient areas
generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training minimum annually
Reporting potential risks identified
Equality and
diversity
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues to include:
Acting in a way that recognises the importance
of peoples right, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation
Respecting the privacy, dignity needs and
beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of
the individual, is non-judgmental and respects their circumstances, feelings,
priorities and rights
Northumberland House Surgery
Personal and Professional
development
The post-holder will participate in any training programme
implemented by the practice as part of this employment, such training to
include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work
Quality
The post-holder will strive to maintain quality within the
practice and will:
Alert other team members to issues of quality
and risk
Assess own performance and take accountability
for own actions, either directly or under supervision
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance
Work effectively with individuals in other
agencies to meet patients needs
Effectively manage own time, workload and
resources
Communication
The post-holder should recognise the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods
of communication and respond accordingly
Contribution to the
implementation of services
The post-holder will-
Apply practice policies, standards and guidance
Discuss with other members of the team how the
policies, standards and guidelines will affect own work
Participate in audit where appropriate
Notes
This is not intended
to be an exhaustive list of responsibilities.
This is a role which requires flexibility and adaptability and it is
expected that you will participate in a wide range of activities which are appropriate
to your position, level of expertise and employment grade.