Job summary
Due to staff being posted an exciting opportunity has arisen for a Receptionist to join
the team at Quakers Lane Surgery. The successful candidate will ensure an
effective and efficient reception service is provided to patients and visitors
to the practice, both face to face and over the telephone.
24 hours per week over 2.5 Days
We would also require holiday and
sickness cover, this could result in working over 5 days depending on practice
demand.
Immediate start would be consiudered for the right applicant.
Main duties of the job
To meet and greet patients, members of the public
and visitors to the practice in a friendly and courteous manner.
Answering general enquiries, explaining surgery
procedures, making new and follow-up appointments and receiving requests for
repeat prescriptions and signposting patients.
Receiving and recording requests for home visits
Complete surgery lists and extract patient notes
when required.
Filing and scanning of medical notes, letters, test
results and other correspondence
Registering of new patients on the computer system
Ensuring that the reception area is left tidy and
ready for use by incoming colleagues, together with information about any
unresolved or urgent matters.
Assisting the closing and securing of the building
at the end of the working day
Comply with all in house and statutory Health &
Safety procedures.
Attend training courses in house and externally to
develop expertise and further knowledge.
Attend Practice Meetings. Any duty that
may be properly deemed by the Practice Manager or Doctors to be part of the
role of receptionist.
It is important that all members of staff are
prepared to take on additional duties or relinquish existing duties in order to
maintain efficient running of the practice. The Practice manager and
Doctors reserve the right to re-distribute duties and functions amongst members
of staff from time to time and requests for such changes shall not be
reasonably refused.
About us
We are a successful practice with a list size
of around 6,500 patients. We have 4 partners and 1 salaried doctor. We are a
dispensing practice that works on SystmOne.
Job description
Job responsibilities
1.
To
meet and greet patients, members of the public and visitors to the practice in
a friendly and courteous manner.
2.
To
direct patients to the appropriate professional, known as signposting.
3.
Answering
general enquiries, explaining surgery procedures, making new and follow-up
appointments and receiving requests for repeat prescriptions and signposting
patients.
4.
Receiving
and recording requests for home visits
5.
Complete
surgery lists and extract patient notes when required.
6.
Filing
and scanning of medical notes, letters, test results and other correspondence
7.
Registering
of new patients on the computer system
8.
Opening
and distribution of post
9.
Ensuring
that the reception area is left tidy and ready for use by incoming colleagues,
together with information about any unresolved or urgent matters.
10.
Assisting
the closing and securing of the building at the end of the working day
11.
Comply
with all in house and statutory Health & Safety procedures.
12.
Attend
training courses in house and externally to develop expertise and further
knowledge.
13.
Attend
Practice Meetings.
14.
Any
duty that may be properly deemed by the Practice Manager or Doctors to be part
of the role of receptionist.
15.
It
is important that all members of staff are prepared to take on additional
duties or relinquish existing duties in order to maintain efficient running of
the practice. The Practice manager and
Doctors reserve the right to re-distribute duties and functions amongst members
of staff from time to time and requests for such changes shall not be
reasonably refused.
The ability to work
as a team to ensure your own & your colleagues holidays are covered between
yourselves in a fair and organised manner.
Job description
Job responsibilities
1.
To
meet and greet patients, members of the public and visitors to the practice in
a friendly and courteous manner.
2.
To
direct patients to the appropriate professional, known as signposting.
3.
Answering
general enquiries, explaining surgery procedures, making new and follow-up
appointments and receiving requests for repeat prescriptions and signposting
patients.
4.
Receiving
and recording requests for home visits
5.
Complete
surgery lists and extract patient notes when required.
6.
Filing
and scanning of medical notes, letters, test results and other correspondence
7.
Registering
of new patients on the computer system
8.
Opening
and distribution of post
9.
Ensuring
that the reception area is left tidy and ready for use by incoming colleagues,
together with information about any unresolved or urgent matters.
10.
Assisting
the closing and securing of the building at the end of the working day
11.
Comply
with all in house and statutory Health & Safety procedures.
12.
Attend
training courses in house and externally to develop expertise and further
knowledge.
13.
Attend
Practice Meetings.
14.
Any
duty that may be properly deemed by the Practice Manager or Doctors to be part
of the role of receptionist.
15.
It
is important that all members of staff are prepared to take on additional
duties or relinquish existing duties in order to maintain efficient running of
the practice. The Practice manager and
Doctors reserve the right to re-distribute duties and functions amongst members
of staff from time to time and requests for such changes shall not be
reasonably refused.
The ability to work
as a team to ensure your own & your colleagues holidays are covered between
yourselves in a fair and organised manner.
Person Specification
Experience
Essential
- Experience in a reception or administrative role
- Experience working on SystmOne
Qualifications
Essential
- Good interpersonal and communication skills
- Good IT skills
Desirable
- Experience of working in a GP practice
Person Specification
Experience
Essential
- Experience in a reception or administrative role
- Experience working on SystmOne
Qualifications
Essential
- Good interpersonal and communication skills
- Good IT skills
Desirable
- Experience of working in a GP practice