Job summary
We're a friendly and supportive GP practice looking for an experienced Receptionist/Administrator to join our team. We have a part time position available; working 25 hours, 5 days per week across both of our sites on a rota basis.
This role is ideal for someone who enjoys helping people who thrives in a busy, patient focused environment.
Main duties of the job
You'll be an important part of our front of house and admin
team. Your daily tasks will include:
- Welcoming
patients at reception
- Answering
telephone enquiries
- Booking
and managing appointments
- Completing
SystmOne tasks, scanning and attaching documents
- Handling
emails and prescription requests
- Registering
new patients
- Supporting
the practice with general admin duties
Full training and ongoing support will be provided.
About us
We care for 15,000 patients across two sites and work
closely with our Primary Care Network.
Our team includes 6 GP Partners, 5 Salaried GPs,
trainee GPs, and a skilled nursing team made up of Practice Nurses, Nurse
Associates, HCAs and a Phlebotomist.
We're a welcoming, collaborative practice that values and
supports our staff. You'll join a team that works closely together and encourages personal growth.
Job description
Job responsibilities
As a Receptionist/Administrator, youll play a key role in helping our practice run smoothly and ensuring patients receive an excellent level of care. Youll support our clinical and administrative teams while providing a warm, professional service to everyone who walks through our doors.
Main Duties
- Manage new and followup appointments efficiently using our clinical IT system
- Welcome patients and direct them to the appropriate clinician or service
- Act as a chaperone when required
- Arrange interpretation services for patients who need language support
- Maintain accurate, uptodate electronic patient records using the correct coding
- Prepare the reception area for incoming colleagues and contribute to smooth handovers between shifts
- Handle telephone enquiries, take messages, and direct calls appropriately
- Process incoming and outgoing correspondence, including managing workflow tasks
- Deal with patient and administrative queries promptly and professionally
- Enter information into patient records as needed
- Support the team with searches, audits, and recall processes
- Maintain confidentiality at all times and offer patients a private space if they need to discuss sensitive matters
General Responsibilities
- Follow all health and safety guidelines
- Take part in training and development opportunities provided by the practice
- Carry out any other reasonable duties required to support the smooth running of the service
Job description
Job responsibilities
As a Receptionist/Administrator, youll play a key role in helping our practice run smoothly and ensuring patients receive an excellent level of care. Youll support our clinical and administrative teams while providing a warm, professional service to everyone who walks through our doors.
Main Duties
- Manage new and followup appointments efficiently using our clinical IT system
- Welcome patients and direct them to the appropriate clinician or service
- Act as a chaperone when required
- Arrange interpretation services for patients who need language support
- Maintain accurate, uptodate electronic patient records using the correct coding
- Prepare the reception area for incoming colleagues and contribute to smooth handovers between shifts
- Handle telephone enquiries, take messages, and direct calls appropriately
- Process incoming and outgoing correspondence, including managing workflow tasks
- Deal with patient and administrative queries promptly and professionally
- Enter information into patient records as needed
- Support the team with searches, audits, and recall processes
- Maintain confidentiality at all times and offer patients a private space if they need to discuss sensitive matters
General Responsibilities
- Follow all health and safety guidelines
- Take part in training and development opportunities provided by the practice
- Carry out any other reasonable duties required to support the smooth running of the service
Person Specification
Qualifications
Essential
- GCSEs or equivalent qualifications with Grade B or above in English Excellent communication skills (Written and Oral)
Experience
Essential
- You'll bring strong time management skills and the ability to meet deadlines, along with good problem solving abilities and excellent interpersonal skills. You should be able to plan, organise, and prioritise your workload effectively, stay calm under pressure, and show initiative and adaptability when situations change. Being a supportive team player is essential, as is being self motivated, proactive, and flexible enough to work across different shift patterns.
Desirable
- You'll have previous experience working in a GP practice in a reception or administrative role, and you will be confident using SystmOne, Microsoft applications, and AccuRX as part of your day to day work.
Person Specification
Qualifications
Essential
- GCSEs or equivalent qualifications with Grade B or above in English Excellent communication skills (Written and Oral)
Experience
Essential
- You'll bring strong time management skills and the ability to meet deadlines, along with good problem solving abilities and excellent interpersonal skills. You should be able to plan, organise, and prioritise your workload effectively, stay calm under pressure, and show initiative and adaptability when situations change. Being a supportive team player is essential, as is being self motivated, proactive, and flexible enough to work across different shift patterns.
Desirable
- You'll have previous experience working in a GP practice in a reception or administrative role, and you will be confident using SystmOne, Microsoft applications, and AccuRX as part of your day to day work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.