Care Navigator/Receptionist

Job description

Job responsibilities

The Group Practice at River Place

JOB DESCRIPTION (February 2025)

REPORTS TO: RECEPTION MANAGER

HOURS: Full-time 37.5 hours per week

Core hours: Monday to Friday 7.5 hours a day plus 1-hour unpaid lunch break between core hours of 8.00am and 7.30pm

Job Summary

Welcome, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, phone or e-mail.

Job Responsibilities

• Signposting patients to the correct service.
• Competently deal with email, face to face and phone queries from patients, staff and healthcare professionals.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

• Supporting a team of 8 reception colleagues.
• Providing occasional holiday and sickness cover for colleagues.
• Attend and contribute to team and practice meetings.

• Able to manage key tasks (registrations, online e-Consults, emails, scanning, repeat prescriptions, texts, booking appointments).
• Having a basic understanding of IT (Microsoft Word)
• Willingness to learn & pick up new technology (e.g. NHS apps)
• Carry out standard GP reception admin and reception tasks such as: booking appointments, managing home visit requests, repeat prescriptions, calling/recalling patients for appointments.

• Keep reception area clean & tidy
• Being able to open and close the building
• Basic knowledge of health and safety.
• Any other tasks allocated by managers

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Confidentiality and Data Protection

Have an understanding of issues relating to patient and data confidentiality

Health & Safety

• Promote their own and the teams health and safety.

Equality and Diversity

• Support the equality, diversity and rights of staff, patients and associated health care professionals.

Personal/Professional Development

• Participate in any training programme implemented by the Practice as part of this employment.

Person Specification

Experience

Essential

• Minimum 2 years full-time work experience.
• Demonstrable business IT skills
• Demonstrable skills in and understanding of customer service.
• Demonstrable understanding of care navigation role
• Demonstrable experience of MS Office (word, excel, outlook).
• Proven skills in written and spoken English
• Demonstrable experience of working in teams. Strong team player.
• Personal Attributes/Competencies
• Enthusiastic/committed
• Ability to work under pressure/multi-task
• Ability to take initiative
• Sense of humour
• Flexibility around working hours (holiday/sickness cover)
• Adaptable positive/attitude to change

Desirable

• Greater than 12 months work experience in GP surgery.
• Knowledge of healthcare software including EMIS web, DocMan eConsult, AccuRx
• Interest in new technology (text, video, etc.)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Group Practice at River Place

Address

River Place Health Centre

Essex Road

Islington

London

N1 2DE

Employer's website

https://www.riverplacegrouppractice.co.uk/ (Opens in a new tab)