Job responsibilities
Job Summary
Undertake a wide range of administrative and
reception duties and provide general support to the multidisciplinary team. A
significant proportion of your time will be spent dealing with telephone
enquiries and working on a computer. Other duties can include but are not
limited to, greeting and directing patients, making appointments, dealing with
prescriptions and assisting patients as required.
Main duties and responsibilities
Making appointments and dealing with telephone enquiries.
Providing, accurate, efficient and effective administrative
support to doctors and other members of the clinical team at our surgery.
Providing an efficient and friendly reception service
for all patients and visitors to our surgery.
Specific duties
Administration
Providing general administrative support to the
clinical team.
Undertaking a wide range of administrative duties
including processing mail, e-mails, word processing and photocopying.
Retrieving and filing records as required.
Booking appointments for patient recalls and
updating the patient records appropriately.
Ensuring correspondence, reports and results are
filed appropriately.
Reception
Dealing with all general enquiries and making
appointments for patients.
Answering the telephone.
Taking messages and passing the information on to
the intended recipient.
Monitoring patient appointments and keeping patients
informed of any delays.
Advising patients about different practice procedures
(e.g. registering as a new patient and ordering prescriptions).
Keeping reception area clean and tidy.
Receiving clinical samples from patients.
Receiving payments for private fees and issuing
receipts.
Assisting in the provision of basic life support or
other treatment to patients who are taken unwell in reception until the arrival
of a member of the clinical team.
Opening and closing the Practice and setting the
alarms when required.
Repeat Prescriptions
Preparing repeat prescriptions for GPs to sign and
issue through Electronic Prescribing System.
Dealing with prescription enquiries from patients
and pharmacists.
Filing prescriptions ready for collection.
Other requirements of the post
Feedback any relevant patient related information
to Nurses or Doctors.
Work as an effective team member with all administrative
and clinical colleagues at the Practice.
Follow all practice policies, procedures and
protocols including those in the staff handbook.
Contribute to the development and improvement of
patient services.
Attend meetings with other clinical and administrative
colleagues.
Maintain a
good relationship with patients, relatives, carers, other health and social
care colleagues and voluntary organisations.
Respect privacy, dignity, needs and beliefs of
patients and carers.
Act in a way which is welcoming to the individual,
which is non-judgemental and respectful of their circumstances, feelings and
rights.
Provide cover for colleagues who are absent from
work due to sickness or holidays.
Education and development
Participate in any training and development activities
arranged by the Practice.
Complete mandatory e-learning training.
Participate in an annual performance review.
Maintain an awareness of all practice policies and
procedures.
Confidentiality
Maintain confidentiality relating to patients,
staff, visitors and general practice business.
Uphold the Caldicott Report Principles with respect
to the confidentiality of patient identifiable information.
Comply fully with the Data Protection Act 1988 and
General Data Protection Regulations 2018.
Health and Safety
Be aware of an employees responsibilities under the
Health and Safety at Work Act (1974).
Take care of your own health and safety, and not
interfere with or misuse, anything provided for your health and safety or
welfare.
Cooperate with employers to ensure compliance with
health and safety requirements.
Report all non-clinical and clinical accidents or
incidents promptly and when requested, co-operate with any investigations
undertaken.
Security
Remain vigilant at all at all times and report any suspicious activity to your
line manager.
Keep surgery keys and fobs safe.
Not sharing door access codes or alarm codes.
Ensuring that all external doors and windows are
closed and setting the intruder alarm if you are the last person to leave the
building.
Equality, Diversity and Inclusion (EDI)
Demonstrate a positive attitude towards EDI and not
discriminate against patients, their families or colleagues on the grounds of
age, disability, gender reassignment, marriage and civil partnership, pregnancy
and maternity, race, religion or belief, sex or sexual orientation.
This job description is not intended to be exhaustive. It may be subject
to a periodic review and amendment in consultation with the post holder.
