Job summary
We are looking
for a full-time, confident and capable Practice Manager to join our strategic
leadership team. The Practice Manager will report to the Managing Partner and
work closely with the operational and clinical leadership team to ensure our
services remain responsive, efficient, financially sustainable, and
people-focused.
This is an
opportunity to shape the future of general practice in a flagship setting. You
will lead a wide portfolio including operations, HR, finance, estates, digital
systems, governance, and workforce planning.
We are looking
for someone who can lead with vision and clarity, support our people, and
deliver results. You will need:
- Experience of
primary care management (essential)
- Financial
literacy and experience managing budgets, payroll, and forecasting
- Strong HR and
people-management skills
- Operational
leadership of complex services
- Excellent
interpersonal, IT and organisational skills
- Change
management experience and the ability to lead innovation
You will also
need to be values-driven, collaborative, and able to adapt to the fast-moving
nature of NHS primary care.
For further
information, please refer to the Job Description and Person Specification and
Welcome Pack.
Main duties of the job
To lead and
manage the non-clinical operations of Hall Green Health (HGH), ensuring
strategic and operational delivery of services across operations, HR, finance,
digital systems, estates, governance and workforce planning. The Practice
Manager is a key member of the senior leadership team, contributing to
strategic development, innovation, service delivery and maximising income
streams.
Core areas of the role incorporate:
- Strategic and Operational Leadership
- Finance and Resource Management
- HR and Workforce Development
- Digital and IT Systems
- Estates and Facilities
- Governance and Quality
- Communication and Engagement
- Equality, Diversity and Inclusion
About us
Hall
Green Health (HGH) is more than a GP practice. It is a trusted institution,
known for its scale, innovation, and human connection. We combine the strength
of a large, modern healthcare provider with the warmth, accessibility, and
continuity of traditional general practice.
Located
in South Birmingham, Hall Green Health was created in 2003 following the merger
of five well-established local practices. We serve a patient population of over
31,000, making us one of the largest single-site practices in the UK.
Our
services are delivered by a large, multidisciplinary team that includes GPs,
ANPs, pharmacists, nurses, paramedics, mental health workers, and a highly
skilled admin and management team. We are a teaching and training practice
affiliated with local medical schools and a valued member of our PCN and ICB.
We
have recently implemented a distributed leadership model with clearly defined
strategic and operational leadership roles to ensure resilience, quality, and
sustainable growth.
Further information regarding the role and our values based approach can be found in the Information Pack. Additional information regarding the Practice services can also be found on our website.
Job description
Job responsibilities
A detailed overview of the job requirements for each of the areas below is available to review in the attached job description and person specification.
- Strategic and Operational Leadership
- Finance and Resource Management
- HR and Workforce Development
- Digital and IT Systems
- Estates and Facilities
- Governance and Quality
- Communication and Engagement
- Equality, Diversity and Inclusion
- Continuing Professional Development
Job description
Job responsibilities
A detailed overview of the job requirements for each of the areas below is available to review in the attached job description and person specification.
- Strategic and Operational Leadership
- Finance and Resource Management
- HR and Workforce Development
- Digital and IT Systems
- Estates and Facilities
- Governance and Quality
- Communication and Engagement
- Equality, Diversity and Inclusion
- Continuing Professional Development
Person Specification
Experience
Essential
- Experience in NHS primary care management, including clinical systems
- Strong financial acumen, including use of financial systems and budget oversight.
- Proven HR management experience, including line management, recruitment, and staff performance and development.
- Knowledge of NHS contracting, QOF, CQC, and PCN structures.
- Excellent IT literacy and ability to manage systems like EMIS, Docman, NHSmail, and MS Office.
- Experience of leading organisational change and service improvement
- Outstanding communication, interpersonal and problem-solving skills.
- Strong organisational skills with the ability to manage competing priorities and adhere to deadlines and targets.
- Commitment to confidentiality, equality, diversity and continuous improvement.
- Ability to work autonomously and as part of a large multi-disciplinary team.
- Resilience in managing consistently high workloads and ongoing changes / development.
Desirable
- Experience in a large, multi-partner or high-throughput GP practice.
- Familiarity with financial systems such as Xero, IRIS payroll.
- Project management qualifications or experience.
- Strong business analysis and data management skills.
- Leadership and development experience and skills.
Qualifications
Essential
- Educated to A Level minimum standard.
Desirable
- Degree or appropriate professional qualification.
Person Specification
Experience
Essential
- Experience in NHS primary care management, including clinical systems
- Strong financial acumen, including use of financial systems and budget oversight.
- Proven HR management experience, including line management, recruitment, and staff performance and development.
- Knowledge of NHS contracting, QOF, CQC, and PCN structures.
- Excellent IT literacy and ability to manage systems like EMIS, Docman, NHSmail, and MS Office.
- Experience of leading organisational change and service improvement
- Outstanding communication, interpersonal and problem-solving skills.
- Strong organisational skills with the ability to manage competing priorities and adhere to deadlines and targets.
- Commitment to confidentiality, equality, diversity and continuous improvement.
- Ability to work autonomously and as part of a large multi-disciplinary team.
- Resilience in managing consistently high workloads and ongoing changes / development.
Desirable
- Experience in a large, multi-partner or high-throughput GP practice.
- Familiarity with financial systems such as Xero, IRIS payroll.
- Project management qualifications or experience.
- Strong business analysis and data management skills.
- Leadership and development experience and skills.
Qualifications
Essential
- Educated to A Level minimum standard.
Desirable
- Degree or appropriate professional qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.