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Hall Green Health

PCN General Practice Assistant (GPA)

The closing date is 03 June 2025

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Job summary

A new role has arisen within Community Care PCN to welcome a General Practice Assistant. This is a new and innovative role designed to allow our GPs to minimise the time they spend on paperwork and administration, freeing them up for more time to spend with patients.

You will be working in an innovative and forward-thinking environment, assisting GPs with tasks.

Main duties of the job

  • Sorting PCN clinical post and prioritising for the GP in terms of actions. Signposting some post to others.
  • Extracting all information from clinical letters that needs coding and adding to notes
  • Arranging appointments, referrals, tests and follow up appointments of patients
  • Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
  • Dipping urine, taking blood pressure, ECGs & phlebotomy
  • Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc GPA Competency Framework 2
  • Explaining treatment procedures to patients
  • Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
  • Support the GP with immunisations/wound care

About us

Community Care Hall Green PCN in an innovative and forward thinking PCN, with community health at its heart. The PCN has over 51,000 patients spread across 3 surgeries across South Birmingham and Solihull.

The unity between Hall Green Health, Northbrook Health Centre and Swanswell Medical Centre provides for a unique working environment, that the right candidate would thrive in. You could be working accross all, or just one, of these practices.

Details

Date posted

19 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1924-25-0006

Job locations

Northbrook Health Centre

93 Northbrook Road

Shirley

Solihull

West Midlands

B90 3LX


Swanswell Medical Centre

370 Gospel Lane

Birmingham

B27 7AL


Hall Green Health Centre

Stratford Road

Hall Green

Birmingham

B28 8BG


Job description

Job responsibilities

A General Practice Assistant will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.

These tasks will include a blend of administrative and simple clinical tasks, and will require a desire to learn clinical terminology and procedures.

A day could involve: sorting PCN clinical post and sorting by urgency; coding this post onto the system, using correct clinical terminology; preparing a nervous patient for an appointment; taking observations of the patient; arranging a follow up appointment; completing simple non-opinion forms for the GP to sign and liaising with external agencies.

We would expect the role filler to be able to follow health and safety guidance and handle patient and business information confidentially. We would also expect the role filler to be able to interact in a polite and kind manner with our patients.

This is an exciting opportunity for the right person wishing to develop their clinical and management practice in a fast moving practice in the heart of the community. The supervising team have a wealth of experience in general practice which will undoubtedly provide the opportunity for the new appointee to develop their knowledge and shape the position within a dynamic clinical team.

Job description

Job responsibilities

A General Practice Assistant will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.

These tasks will include a blend of administrative and simple clinical tasks, and will require a desire to learn clinical terminology and procedures.

A day could involve: sorting PCN clinical post and sorting by urgency; coding this post onto the system, using correct clinical terminology; preparing a nervous patient for an appointment; taking observations of the patient; arranging a follow up appointment; completing simple non-opinion forms for the GP to sign and liaising with external agencies.

We would expect the role filler to be able to follow health and safety guidance and handle patient and business information confidentially. We would also expect the role filler to be able to interact in a polite and kind manner with our patients.

This is an exciting opportunity for the right person wishing to develop their clinical and management practice in a fast moving practice in the heart of the community. The supervising team have a wealth of experience in general practice which will undoubtedly provide the opportunity for the new appointee to develop their knowledge and shape the position within a dynamic clinical team.

Person Specification

Experience

Essential

  • Educated GCSE level - with a GCSE pass in English and Maths or equivalent
  • Experience in working in a healthcare environment
  • Experience of using EMIS or SystmOne
  • Experience of clerical and administrative work
  • Willingness to undertake a GPA training course
  • Organisational skills
  • The ability to work to very high standards of performance and care

Desirable

  • GP Assistant Certificate qualification
  • Experience of dealing with a range of clinical conditions
  • Knowledge of QOF and DES

Skills and Abilities

Essential

  • Ability to remain calm when dealing with difficult or distressed people.
  • Ability to work on own initiative and as part of a team.
  • Able to think ahead and anticipate issues.
  • Ability to be assertive, but polite and patient.
  • Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
  • Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision.
  • Understanding of the needs for confidentiality and compliance with service regimes.
Person Specification

Experience

Essential

  • Educated GCSE level - with a GCSE pass in English and Maths or equivalent
  • Experience in working in a healthcare environment
  • Experience of using EMIS or SystmOne
  • Experience of clerical and administrative work
  • Willingness to undertake a GPA training course
  • Organisational skills
  • The ability to work to very high standards of performance and care

Desirable

  • GP Assistant Certificate qualification
  • Experience of dealing with a range of clinical conditions
  • Knowledge of QOF and DES

Skills and Abilities

Essential

  • Ability to remain calm when dealing with difficult or distressed people.
  • Ability to work on own initiative and as part of a team.
  • Able to think ahead and anticipate issues.
  • Ability to be assertive, but polite and patient.
  • Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
  • Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision.
  • Understanding of the needs for confidentiality and compliance with service regimes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hall Green Health

Address

Northbrook Health Centre

93 Northbrook Road

Shirley

Solihull

West Midlands

B90 3LX


Employer's website

https://www.hallgreenhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hall Green Health

Address

Northbrook Health Centre

93 Northbrook Road

Shirley

Solihull

West Midlands

B90 3LX


Employer's website

https://www.hallgreenhealth.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PCN Support Manager

Sharon Friel

sharon.friel@nhs.net

Details

Date posted

19 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1924-25-0006

Job locations

Northbrook Health Centre

93 Northbrook Road

Shirley

Solihull

West Midlands

B90 3LX


Swanswell Medical Centre

370 Gospel Lane

Birmingham

B27 7AL


Hall Green Health Centre

Stratford Road

Hall Green

Birmingham

B28 8BG


Supporting documents

Privacy notice

Hall Green Health's privacy notice (opens in a new tab)