Quality and Research Nurse

Job description

Job responsibilities

Job Summary

This role will be pivotal in maintaining a team approach to quality oversight and quality improvement processes within Teldoc.

Working in conjunction with the Director of Quality & Governance, maintain and audit clinical standards in adherence to local and national priorities. The post holder will be responsible for overseeing the assessment, planning, implementation and evaluation of nursing care within agreed parameters, and have a working knowledge of local, national policies and legislation which govern current service provision.

To provide oversight and support to Quality Nurse role in relation to Teldocs Infection Control processes and the maintenance of safe patient care in all areas that the organisation delivers care.

As a Research Facilitator, you will have responsibility for supporting and contributing to a range of National Institute for Health Research (NIHR) Portfolio studies and commercial studies across the organisation.

KEY RESPONSIBILITIES

General

Demonstrate a sound understanding of clinical research, clinical governance and risk management and ensure its effective application to the work place

Ability to maintain a visible presence across all sites to ensure different needs and challenges of quality governance and risk management are identified and effectively managed

Quality Improvement

To work collaboratively and act as a specialist resource to all stakeholders to develop improvements in quality in both an advisory and directional capacity.

Be influential within a changing environment

Monitor adherence to quality standards through audit.

Be proactive in promoting Quality Assurance and identifying deficits in patient care.

Encourage and support the principles of Clinical Governance.

Use of information technology to produce appropriate monitoring tools, protocols and databases

Ensure processes appertaining to the Quality Improvement Team are adhered to.

Undertaking risk assessments in line with the Quality Improvement Teams risk assessment process;

Reporting all incidents, near misses and hazards in line with Teldocs reporting arrangements/system.

Undertaking a statutory duty of care for your own personal safety and that of others

Skills and ability to fulfil other delegated duties requested by line manager

Alert other team members to issues of quality and risk

Research Facilitation

Assist in obtaining approval for projects and in assessing feasibility for research studies

Act as an ambassador for research and promote research trials within Teldoc

Provide clinical and non-clinical support to NIHR portfolio research projects

Promote the role and benefits of research in developing evidence-based service improvements within the organisation.

To work with the research GP leads to finalise and implement the research policy and procedures.

To support learning and development of staff around research and promote research within the organisation

To liaise with external research agencies in order to ensure the smooth running of research studies for participants and for the organisation

Infection Control

Support the Quality Nurse on all matters relating to the Prevention & Control of Infection, including policy development and implementation and the promotion of ownership of the infection prevention & control annual programme of work

Deputise for the Quality Nurse

Positively promote and maintain good working relationships with team members and other staff across the organisation

Professional Responsibilities

To promote a safe clinical environment for all patients, visitors and colleagues.

The post holder will be required to work within their Code of Practice and professional guidelines.

Maintain an up-to-date level of professional competence within the specific environment.

Participate in the development of the service to ensure clinical governance processes are actively implemented at team level.

Assist in the implementation of evidence-based practice and participate in research and other projects as required.

Confidentiality:

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control, as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Management and maintenance of own Personal Protective Equipment (PPE)
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum once annually)
• Demonstrate due regard for safeguarding and promoting the welfare of children and adults.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

PERSON SPECIFICATION

Requirements

Essential

Desirable

Education & qualifications

Registered nurse on NMC register

Evidence of degree level study in health/nursing related studies

Ongoing personal/professional development

Experience

Excellent communication skills

General Practice experience

Skills, ability & knowledge

Computer literate

Ability to use Word, Excel

Working knowledge of quality within NHS.

Knowledge of clinical research

Personal qualities

Excellent interpersonal skills

Ability to use own initiative

Clinical reasoning, problem solving and independent decision- making skills

Proven leadership skills

Person Specification

Experience

Essential

• N/A

Desirable

• N/A

Qualifications

Essential

• N/A

Desirable

• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Teldoc

Address

Limes Walk

Oakengates

Telford

Shropshire

TF2 6JJ

Employer's website

https://www.teldoc.org/ (Opens in a new tab)