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Call Handler - part time

Teldoc

Information:

This job is now closed

Job summary

We are recruiting two Call Handlers working 22 and 24 hours per week, between the hours of 8:00am and 6:30pm, over five days.

YOU WILL BE WORKING ON A FOUR WEEKLY ROTA AND MUST BE FULLY FLEXIBLE TO WORK DIFFERENT DAYS/TIMES TO SUIT THE NEEDS OF THE BUSINESS.

Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.

Main duties of the job

You will be responsible for responding to high volumes of inbound calls professionally, quickly and effectively following policies and procedures, providing a fast, accurate and effective patient telephone service, effectively answer all types of calls from patients, hospitals, emergency services, pharmacys, booking appointments via our booking system and providing an efficient and courteous telephone service and dealing efficiently with all enquiries.

About us

Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.

The role will be based in the centre of Telford, TF3.

Date posted

27 December 2024

Pay scheme

Other

Salary

£11.65 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1923-24-0075

Job locations

Euston House

Euston Way

Telford

Shropshire

TF3 4LY


Job description

Job responsibilities

An opportunity has become available to work in our Teldoc Call Centre team based in our Integrated Care Navigation Centre in Telford.

You will be responsible for greeting Teldoc patients on the telephone, care navigation, booking appointments and answering queries in a professional and caring manner.

As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience to deal with a high volume of queries from patients and NHS professionals. We have a patient list size of over 50,000 patients across multiple sites.

Availability to work Monday and Friday preferred.

Job description

Job responsibilities

An opportunity has become available to work in our Teldoc Call Centre team based in our Integrated Care Navigation Centre in Telford.

You will be responsible for greeting Teldoc patients on the telephone, care navigation, booking appointments and answering queries in a professional and caring manner.

As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience to deal with a high volume of queries from patients and NHS professionals. We have a patient list size of over 50,000 patients across multiple sites.

Availability to work Monday and Friday preferred.

Person Specification

Experience

Essential

  • You will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure.
Person Specification

Experience

Essential

  • You will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure.

Employer details

Employer name

Teldoc

Address

Euston House

Euston Way

Telford

Shropshire

TF3 4LY


Employer's website

https://www.teldoc.org/ (Opens in a new tab)

Employer details

Employer name

Teldoc

Address

Euston House

Euston Way

Telford

Shropshire

TF3 4LY


Employer's website

https://www.teldoc.org/ (Opens in a new tab)

For questions about the job, contact:

Date posted

27 December 2024

Pay scheme

Other

Salary

£11.65 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1923-24-0075

Job locations

Euston House

Euston Way

Telford

Shropshire

TF3 4LY


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