Receptionist/Administrator

Job summary

About Us:

We are a busy, friendly GP practice committed to delivering high-quality patient care in a supportive team environment. We are currently seeking a motivated and professional Receptionist/Administrator with experience using EMIS Web to join our front-of-house team.

Main duties of the job

Key Responsibilities

Greeting and assisting patients both in person and over the phone

Booking, amending and cancelling appointments using EMIS Web

Handling patient queries efficiently and confidentially

Processing repeat prescription requests

Supporting the clinical and administrative team with day-to-day duties

Maintaining accurate and up-to-date patient records

Managing incoming and outgoing correspondence

Essential Requirements:

Previous experience working in a GP surgery or healthcare environment

Proficient in using EMIS Web

Excellent communication and interpersonal skills

Strong attention to detail and ability to multitask in a fast-paced environment

A professional, compassionate, and patient-focused approach

Confidentiality awareness and understanding of data protection (GDPR)

Knowledge of NHS systems and procedures

Experience working with EMIS and Docman

Basic understanding of medical terminology

About us

We are a busy, friendly GP practice located in the heart of Primrose Hill committed to delivering high-quality patient care in a supportive team environment. We are a short walk from Chalk Farm underground station.