Admin Assistant/Receptionist

Job description

Job responsibilities

Job TitleAdmin Clerk/Receptionist

Purpose of postTo assist Practice staff in ensuring

that all necessary admin tasks for the

smooth running of the Practice are

carried out.

Job responsibilities:

Open up premises at the start of the day, when required, and make all necessary preparations to receive patients

Ensure consulting rooms and reception are prepared for surgery and kept in a tidy condition

Receive and direct patients, dealing with them in a courteous and confident manner

Make appointments for patients with all members of the team

To answer the main telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.

Deal with requests for home visits

Ensure accurate messages are recorded and delivered to their appropriate destination

Operate the repeat prescription system according to Practice Protocol

Add results onto the computer according to Practice protocol

Effectively signpost patients to services appropriate to their needs

Give results out to patients confidently and accurately

Scan letters into patient notes

File and upkeep medical information

Keep the office area generally tidy with the aim of maximising efficiency at all times

Ensure premises are kept clean and tidy between visits from cleaning staff

Maintain offices equipment in good working order so as to prolong its working life

Make drinks, as required, for members of the practice team

Advise the relevant person upon discovering or anticipating a problem with any area of the Practice activity

Training and education-attend both in-house and external training courses whenever required, to develop skills

Secure premises at the end of the day, when required, and ensure the building is totally secured, internal lights and appropriate office machinery off and alarm activated

Other appropriate duties consistent with the nature and grading of the post which may be allocated, as the situation dictates, by the Practice manager

Person Specification

Experience

Essential

• Previous experience of working in an administration environment. Dealing with the public

Desirable

• Experience of SystmOne Experience of working in NHS general practice/NHS Experience of telephone switchboard operation Experience of dealing with the public/patients Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.

Qualifications

Essential

• GCSE English GCSE Maths

Desirable

• Computer knowledge Formal Customer Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chatsworth Road Medical Centre

Address

Chatsworth Road

Chesterfield

Derbyshire

S40 3PY

Employer's website

https://www.chatsworthroadmedicalcentre.nhs.uk (Opens in a new tab)