Practice Manager

Job description

Job responsibilities

Job summary

Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

Job responsibilities:

Strategic management and planning

The post holder will:

• Keep abreast of current affairs and identify potential threats and opportunities
• Contribute to practice strategy with the partnership
• Maintain effective communication both within the practice and with relevant outside agencies

Financial management - with our practice finanace assistant

• Manage practice budgets and seek to maximise income
• Understand and report on the financial implications of contract and legislation changes
• Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant
• Monitor cash-flow
• Manage and reconcile bank accounts; negotiate/liaise with the practice bankers
• Manage contributions to the practice pension scheme(s) and maintain appropriate records

Human resources

• Oversee the recruitment and retention of staff and provide a general personnel management service
• Manage staffing levels within target budgets
• Organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role
• Develop and implement effective staff appraisal
• Implement effective systems for the resolution of disputes and grievances
• Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Organisational

• Convene meetings, prepare agendas and ensure distribution of minutes as necessary
• Oversee Practice protocols and procedures
• Oversee the cleaning and maintenance of the premises and fire prevention and security systems.
• Develop and review Health & Safety policies and procedures and keep abreast of current legislation
• Arrange appropriate insurance cover

Patient services

• Adopt a strategic approach to the development and management of patient services
• Ensure service development and delivery is in accordance with local and national guidelines
• Ensure that the practice complies with NHS contractual obligations in relation to patient care
• Maintain registration policies and monitor patient turnover and capitation
• Oversee and/or organise surgery timetables, duty rotas and holiday cover
• Take the lead in complaints management
• Liaise with patient groups

Information management and technology

• Support and monitor staff in the use of IT; organise IT training
• Set targets and monitoring standards for data entry and data collection
• Oversee the maintenance of the practices / PCN website.

Health & safety:

The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Person Specification

Experience

Essential

• Previous management experience
• Knowledge of employment law, health & safety legislation, risk assessment.
• Experience of leading an effective, motivated team.
• Experience of complex administration and record keeping.
• Knowledge of bookkeeping, managing budgets, cash flows and management accounts.
• Ability to understand and learn new software and administrative procedures.
• Competence in using Microsoft Office packages, email and internet
• Experience of dealing with members of the public.

Desirable

• Management experience in Primary Care or the NHS.
• Evidence of training or qualification in Employment Law or Health & Safety legislation.
• Evidence of organisational and leadership skills, including excellent management skills.
• Previous experience in an analytical role and in change management
• Experience of accounts software.
• Familiarity with Windows/network environment.
• Experience in using TPP SystmOne clinical software.
• Ability to listen and empathise.

Qualifications

Essential

• Educated to A level or equivalent with evidence of a sound education.
• Evidence of continuing professional development.

Desirable

• Educated to degree level.
• Recognised qualification in management or human resources, e.g. CMI or CIPD.

Qualities & Attributes

Essential

• Good communicator (verbal and written) both upwards and downwards.
• Ability to work autonomously, grasp new concepts and initiate/self-direct own workload.
• Ability to relate to the interviewing team and exhibit personality to match culture of Practice.
• Trustworthy, honest, reliable and caring.
• Good time management.
• Ability to work the hours stated.
• Car driver/owner.

Desirable

• Experience in dealing with external organisations at management level.
• Evidence of recent self-directed learning or development.
• Adaptable, innovative, forward thinking.
• Empathy for the healthcare/public service environment.
• Able to manage change and cope with pressure.
• Flexibility in working hours as necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Market Lavington Surgery

Address

91 High Street

Market Lavington

Devizes

Wiltshire

SN10 4AQ

Employer's website

https://www.devizespcn.nhs.uk/market-lavington-surgery/ (Opens in a new tab)