Clinical Administrator

Job description

Job responsibilities

Part one

Work as a Clinical Auditor providing a high standard of data analysis and interpretation in identified areas of clinical need

Work independently, without day to day supervision, to design and carry out audits covering a range of clinical areas.

Assist the surgery in meeting the requirements of QOF, LCS (LES & DES) and Public Health. More specifically, but not limited to, providing audit support and recall assisting in the delivery of LTC (long term condition) reviews, QOF list management and supporting the NHS vaccination programmes.

Undertake ongoing monitoring and analysis of Appointments systems, identifying demand patterns, efficacy of current systems and making recommendations to improve these systems.

Communicate effectively with colleagues with regards to complex and sensitive information regarding clinician performance

Work across the multi-disciplinary team to create and evaluate effective and streamlined clinical pathways and services

Develop relationships and collaborative working approach across the Multi-Disciplinary Teams in the surgery and the wider requirements of the ICB. Supporting the integration of pathways in primary care and actively suggesting and engaging with initiatives to help improve patient care.

Provide learning opportunities for the whole multi professional team within primary care from your data analysis.

Part Two

Ensuring doctors see all relevant letters received at the surgery.

Extraction of necessary data from clinical correspondence and input into Electronic Patient Record.

Read Coding any relevant information into the practice clinical system.

Ensuring doctors follow-up queries and outstanding issues.

Provide a full secretarial service to doctors and clinical staff as required, including audio transcribing, and complex referrals via the National Booking Service.

Act as a point of contact for patients and their doctors.

Liaise with other associated hospitals, their administrative staff and medical secretaries.

Scanning & attaching of letters and relevant correspondence into patients notes.

Provide recall systems where appropriate, using a task system.

Provide accurate data to enable patients to be registered properly on the database.

Review data for audit purposes

Ensure security of data at all times

Receive and act appropriately on incoming emails into the Surgery

To provide cover for members of the secretarial team during periods of sickness and annual leave.

Receive and act appropriately on incoming electronic tasks from secondary care organisations into the surgery.

Person Specification

Knowledge and Skills

Essential

• Awareness of data security requirements
• An understanding, acceptance and adherence to the need for strict confidentiality
• Good verbal and written communication skills
• Problem solving skills
• System One experience
• Flexible approach, team player, good sense of humour
• Good time management

Desirable

• A willingness to go above and beyond and to exceed patient expectations
• Evidence of the ability to grasp new concepts and work on a self-directed basis
• Able to manage change and cope with pressure
• Previous experience of customer care or dealing with members of public in a frontline role
• Adaptable, innovative, forward thinking

Qualifications

Essential

• Qualifications/Certificates in GCE/GCSE English and Mathematics (Grade C or above)

Desirable

• IT literate (CLAIT or equivalent qualification)

Experience

Essential

• Experience of sign posting/triaging incoming telephone calls and correspondence.
• Experience of administration and record keeping in an office environment
• System One experience
• IT literate including experience in using Microsoft Office applications (Word, Excel, Outlook)
• Experience of working with members of the public
• Excellent communication skills

Desirable

• Experience in primary care/NHS/caring profession
• Medical administration and terminology experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Market Lavington Surgery

Address

91 High Street

Market Lavington

Devizes

Wiltshire

SN10 4AQ

Employer's website

https://www.devizespcn.nhs.uk/market-lavington-surgery/ (Opens in a new tab)