Bilsthorpe Surgery

Receptionist & Administrator

This job is now closed

Job summary

Bilsthorpe Surgery is a small, friendly and dynamic General Medical Practice, looking to recruit a part time receptionist with excellent communication skills to join our team.

Working between 24 and 30 hours per week over 4 or 5 days. Covering between the hours of 7.45am and 6.30pm. Previous experience in a GP practice is desirable, experience in a customer facing role essential.

In return we offer a friendly and supportive working environment. Generous holiday package, and onsite parking.

Main duties of the job

The successful candidate will be responsible for undertaking a wide range of reception/administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. To provide administration support as required by practice.

About us

We are a 1 partner GMS (General Medical Services), teaching practice with a slowly growing list of about 4000 patients. We pride ourselves on excellent clinical care and an ethos of service to the local community. This is reflected in high QOF scores, a low level of complaints and frequent positive comments on the local Facebook page. Rated as GOOD in all areas at our recent CQC inspection (08.06.22).

We are a recognised teaching practice for medical students from the University of Nottingham and PA students from Sheffield Hallam University and De Montfort University, Leicester. Personal development and training for the whole of the practice team has been a longstanding priority.

As well as providing General Practice to our practice population, we also run the Mid-Notts Community Dermatology Service for 330,000 patients in Mansfield & Ashfield and Newark & Sherwood CCG areas.

Date posted

24 July 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1902-24-0001

Job locations

35 Mickledale Lane

Bilsthorpe

Newark

Nottinghamshire

NG22 8QB

Job description

Job responsibilities

The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.

General Duties will include,

To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.

To answer telephones promptly ensuring that all in-coming lines are covered at all times.

To comply with the practice protocol for prescription requests and queries.

To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as immediately necessary.

To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP.

To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.

To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence.

To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.

To liaise with the Reception Lead/Practice Manager when required and follow instructions from them when necessary.

To act as receptionist to a named GP or nursing team.

To undertake any other duties as deemed appropriate by the Practice.

To follow the health and safety policies and procedures of the practice and any national and local guidance and regulations.

To actively identify and report any health and safety hazards to the Practice Manager.

To act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

To respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

To behave in a manner which is welcoming, non-judgmental, respectful.