Receptionist - General Practice

Rivergreen Medical Centre

Information:

This job is now closed

Job summary

Working in our busy Doctors reception for 30 Hours a week in Clifton, Nottingham.

Project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

The role will involve working to ensure that the surgerys appointments, systems and processes are as effective as possible to allow us to deliver an outstanding level of personal medical services to the patients of the practice.

Your practice should be safe; effective; caring; responsive to all patients needs

Main duties of the job

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries

Explain procedures as necessary

Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines

Receive and make telephone calls as required divert calls promptly and appropriately and take messages ensuring accuracy of details and prompt appropriate delivery

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

Take and put prescription request from patients over the front counter in accordance with practice guidelines

Processing and distributing incoming (and outgoing) mail, scanning

Keeping reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

Computer data entry processing and recording information in accordance with practice procedures

Look at our website www.rivergreenmed.co.uk for more details JD and PS

About us

A Family Medical Practice in the heart of Clifton, Nottingham. we serve a community with complex health needs.

We have 7 GPs, 5 in the nursing team and a whole host of additional clinical roles and a fully comprehensive administrative team.

We have the tram on the doorstep and free on site parking as well as the high street and park a stones throw away for your lunch break if you fancy a wonder.

We are conveniently situated between Nottingham, Derby and Loughborough close to the A50, A46 and M1.

www.rivergreenmed.co.uk for more details

Date posted

13 May 2024

Pay scheme

Other

Salary

£11.52 to £11.62 an hour dependant on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1891-24-0002

Job locations

106 Southchurch Drive

Clifton

Nottingham

Nottinghamshire

NG11 8AD


Job description

Job responsibilities

The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Other tasks will include

Reception

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

· Deal with all general enquiries

· Explain procedures as necessary

· Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines

· Receive and make telephone calls as required – divert calls promptly and appropriately and take messages ensuring accuracy of details

and prompt appropriate delivery

· Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

· Receiving patients consulting with members of practice team

· Take and put prescription request from patients over the front counter in accordance with practice guidelines

· Hand completed repeat prescriptions to patients, checking name and address

· Explain practice arrangements and formal requirements to new patients and ensure procedures are completed

· Processing and distributing incoming (and outgoing) mail

· Scanning

· Advise patients of relevant charges for private services, accept payment and issue receipts for same

· Keeping reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

· Be able to cover all reception positions as necessary

· Have working knowledge of telephone system

Administration

· Mail to patients and required, i.e. calls and reminders

· Photocopy as requested

Other responsibilities

· To have a thorough knowledge of all practice procedures

· To work in accordance to practice protocols

· Ensure building security – have thorough knowledge of doors/windows/alarms

· Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

· Computer data entry – processing and recording information in accordance with practice procedures

· Providing clerical assistance to practice staff as required from time to time

· Undertake any additional duties as requested by the partners or the practice manager

Duties may be varied from time to time under the direction of the practice manager, dependant on current and evolving practice workload and staffing levels.

Secondary responsibilities

In addition to the primary responsibilities,

· Keep up to date with mandatory training

· Continue ongoing professional development

· Keep up to date with practice policies and procedures

Job description

Job responsibilities

The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Other tasks will include

Reception

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

· Deal with all general enquiries

· Explain procedures as necessary

· Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines

· Receive and make telephone calls as required – divert calls promptly and appropriately and take messages ensuring accuracy of details

and prompt appropriate delivery

· Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

· Receiving patients consulting with members of practice team

· Take and put prescription request from patients over the front counter in accordance with practice guidelines

· Hand completed repeat prescriptions to patients, checking name and address

· Explain practice arrangements and formal requirements to new patients and ensure procedures are completed

· Processing and distributing incoming (and outgoing) mail

· Scanning

· Advise patients of relevant charges for private services, accept payment and issue receipts for same

· Keeping reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

· Be able to cover all reception positions as necessary

· Have working knowledge of telephone system

Administration

· Mail to patients and required, i.e. calls and reminders

· Photocopy as requested

Other responsibilities

· To have a thorough knowledge of all practice procedures

· To work in accordance to practice protocols

· Ensure building security – have thorough knowledge of doors/windows/alarms

· Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

· Computer data entry – processing and recording information in accordance with practice procedures

· Providing clerical assistance to practice staff as required from time to time

· Undertake any additional duties as requested by the partners or the practice manager

Duties may be varied from time to time under the direction of the practice manager, dependant on current and evolving practice workload and staffing levels.

Secondary responsibilities

In addition to the primary responsibilities,

· Keep up to date with mandatory training

· Continue ongoing professional development

· Keep up to date with practice policies and procedures

Person Specification

Qualifications

Essential

  • GCSE Maths and English 4 or C minimum

Desirable

  • Knowledge of General Practice and System One

Experience

Essential

  • Receptionist

Desirable

  • General Practice Experience
Person Specification

Qualifications

Essential

  • GCSE Maths and English 4 or C minimum

Desirable

  • Knowledge of General Practice and System One

Experience

Essential

  • Receptionist

Desirable

  • General Practice Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Rivergreen Medical Centre

Address

106 Southchurch Drive

Clifton

Nottingham

Nottinghamshire

NG11 8AD


Employer's website

https://www.rivergreenmed.co.uk/ (Opens in a new tab)

Employer details

Employer name

Rivergreen Medical Centre

Address

106 Southchurch Drive

Clifton

Nottingham

Nottinghamshire

NG11 8AD


Employer's website

https://www.rivergreenmed.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Assistant Practice Manager

Claire Timms

C.Timms@nhs.net

01159211566

Date posted

13 May 2024

Pay scheme

Other

Salary

£11.52 to £11.62 an hour dependant on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1891-24-0002

Job locations

106 Southchurch Drive

Clifton

Nottingham

Nottinghamshire

NG11 8AD


Supporting documents

Privacy notice

Rivergreen Medical Centre's privacy notice (opens in a new tab)