Job summary
Working in our busy Doctors reception for 30 Hours a week in Clifton, Nottingham.
Project
a positive and friendly image to patients and other visitors, either in person
or via the telephone. Receive, assist
and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way. Provide general assistance to the practice
team. Undertake a variety of
administrative duties to assist in the smooth running of the practice including
the provision of clerical support to clinical staff and other members of the
practice team.
The
role will involve working to ensure that the surgerys appointments, systems and
processes are as effective as possible to allow us to deliver an outstanding
level of personal medical services to the patients of the practice.
Your practice should be safe; effective; caring;
responsive to all patients needs
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries
Explain procedures as necessary
Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines
Receive and make telephone calls as required divert calls promptly and appropriately and take messages ensuring accuracy of details and prompt appropriate delivery
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Take and put prescription request from patients over the front counter in accordance with practice guidelines
Processing and distributing incoming (and outgoing) mail, scanning
Keeping reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
Computer data entry processing and recording information in accordance with practice procedures
Look at our website www.rivergreenmed.co.uk for more details JD and PS
About us
A
Family Medical Practice in the heart of Clifton, Nottingham. we serve a
community with complex health needs.
We
have 7 GPs, 5 in the nursing team and a whole host of additional clinical roles
and a fully comprehensive administrative team.
We
have the tram on the doorstep and free on site parking as well as the high
street and park a stones throw away for your lunch break if you fancy a wonder.
We
are conveniently situated between Nottingham, Derby and Loughborough close to
the A50, A46 and M1.
www.rivergreenmed.co.uk for more details
Job description
Job responsibilities
The
following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels:
Other tasks will include
Reception
·
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice
·
Deal
with all general enquiries
·
Explain
procedures as necessary
·
Process
personal and telephone requests for appointment, visits and telephone
consultations according to practice protocols and guidelines
·
Receive
and make telephone calls as required – divert calls promptly and
appropriately and take messages ensuring accuracy of details
and prompt appropriate
delivery
·
Using
your own judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner
·
Receiving
patients consulting with members of practice team
·
Take
and put prescription request from patients over the front counter in
accordance with practice guidelines
·
Hand
completed repeat prescriptions to patients, checking name and address
·
Explain
practice arrangements and formal requirements to new patients and ensure
procedures are completed
·
Processing
and distributing incoming (and outgoing) mail
·
Scanning
·
Advise
patients of relevant charges for private services, accept payment and issue
receipts for same
·
Keeping
reception area, notice boards and leaflet dispensers tidy and free from
obstructions and clutter
·
Be
able to cover all reception positions as necessary
·
Have
working knowledge of telephone system
Administration
·
Mail
to patients and required, i.e. calls and reminders
·
Photocopy
as requested
Other
responsibilities
·
To
have a thorough knowledge of all practice procedures
·
To
work in accordance to practice protocols
·
Ensure
building security – have thorough knowledge of doors/windows/alarms
·
Opening
up/locking up of practice premises and maintaining security in accordance
with practice protocols
·
Computer
data entry – processing and recording information in accordance with practice
procedures
·
Providing
clerical assistance to practice staff as required from time to time
·
Undertake
any additional duties as requested by the partners or the practice manager
Duties may be varied
from time to time under the direction of the practice manager, dependant on
current and evolving practice workload and staffing levels.
Secondary
responsibilities
In
addition to the primary responsibilities,
·
Keep
up to date with mandatory training
·
Continue
ongoing professional development
·
Keep
up to date with practice policies and procedures
Job description
Job responsibilities
The
following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels:
Other tasks will include
Reception
·
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice
·
Deal
with all general enquiries
·
Explain
procedures as necessary
·
Process
personal and telephone requests for appointment, visits and telephone
consultations according to practice protocols and guidelines
·
Receive
and make telephone calls as required – divert calls promptly and
appropriately and take messages ensuring accuracy of details
and prompt appropriate
delivery
·
Using
your own judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner
·
Receiving
patients consulting with members of practice team
·
Take
and put prescription request from patients over the front counter in
accordance with practice guidelines
·
Hand
completed repeat prescriptions to patients, checking name and address
·
Explain
practice arrangements and formal requirements to new patients and ensure
procedures are completed
·
Processing
and distributing incoming (and outgoing) mail
·
Scanning
·
Advise
patients of relevant charges for private services, accept payment and issue
receipts for same
·
Keeping
reception area, notice boards and leaflet dispensers tidy and free from
obstructions and clutter
·
Be
able to cover all reception positions as necessary
·
Have
working knowledge of telephone system
Administration
·
Mail
to patients and required, i.e. calls and reminders
·
Photocopy
as requested
Other
responsibilities
·
To
have a thorough knowledge of all practice procedures
·
To
work in accordance to practice protocols
·
Ensure
building security – have thorough knowledge of doors/windows/alarms
·
Opening
up/locking up of practice premises and maintaining security in accordance
with practice protocols
·
Computer
data entry – processing and recording information in accordance with practice
procedures
·
Providing
clerical assistance to practice staff as required from time to time
·
Undertake
any additional duties as requested by the partners or the practice manager
Duties may be varied
from time to time under the direction of the practice manager, dependant on
current and evolving practice workload and staffing levels.
Secondary
responsibilities
In
addition to the primary responsibilities,
·
Keep
up to date with mandatory training
·
Continue
ongoing professional development
·
Keep
up to date with practice policies and procedures
Person Specification
Qualifications
Essential
- GCSE Maths and English 4 or C minimum
Desirable
- Knowledge of General Practice and System One
Experience
Essential
Desirable
- General Practice Experience
Person Specification
Qualifications
Essential
- GCSE Maths and English 4 or C minimum
Desirable
- Knowledge of General Practice and System One
Experience
Essential
Desirable
- General Practice Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).