Job summary
To support the Practice
Manager in all aspects of practice functionality, motivating and managing
staff, optimising efficiency and overall performance, ensuring the practice
achieves its long-term strategic objectives in a safe and effective working
environment.
To manage and coordinate
all aspects of practice functionality, motivating and managing staff, patient
services, premises and health and safety management.
Through innovative ways
of working, support the Practice Manager leading the team in promoting
ED&I, SHEF, quality and continuous improvement, confidentiality,
collaborative working, service delivery, and learning and development, and
ensuring the practice complies with CQC regulations.
The post-holder will be an integral part of the
general practice team.
Main duties of the job
1.Support
the Practice Manager in the day-to-day operations of the practice, ensuring
staff achieve their primary responsibilities
2.Lead
in the organisation, preparation and implementation of doctors rotas
3.Provide
leadership and guidance to all staff, ensuring that they always adhere to
policy and procedure
4.Support
the Practice Manager to implement systems to ensure compliance with CQC
regulations and standards
5. Act as the lead for Recruitment including pre-employment checks and induction
6.Oversee
the administrative elements of QOF, liaising with GPs, nursing staff and
administrators
7. Support the Practice Manager to implement and embed an effective HR framework
8.Lead
the management of the clinical system, always ensuring IT security and IG
compliance and responding to and resolving all local IT issues
9.Review
and update clinical templates, ensuring they relate to current practice
10.Lead on the operational implementation of contract delivery for estates management and highlight issues with services, i.e., cleaning, gardening,
window cleaning, etc.
11.Support
the management team in the compilation of practice reports and the practice
development plan
12.Support
the PM in coordinating and managing the patient complaints process and ensure
that staff are fully conversant with the complaints procedure
13.Be
aware of duties and responsibilities regarding current legislation and adhere
to practice policies and procedures on Safeguarding Adults and Safeguarding
Children
About us
Were a welcoming,
well-established surgery that proudly maintains a traditional approach to
general practice, centred around continuity of care and strong doctorpatient
relationships. Our GPs each hold their own personal lists, allowing them to really get to know their patients and their families, providing truly
holistic and consistent care.
As an active training and
teaching practice, were committed to developing the next generation of
clinicians and supporting ongoing professional growth for all our team members.
We believe this traditional model not only benefits patients but also makes general
practice more rewarding and sustainable for clinicians.
Dalton Terrace Surgery is an
active member of the York City Centre PCN. Our practice is situated in the
beautiful and historic city of York, which enjoys excellent road and rail links
with the rest of the country and is close to both the Yorkshire Dales and the
coast.
With a list size of around 10,000
(and growing), we have six partners and seven salaried GPs, supported by a
large and long-standing clinical and administrative team.
We offer flexibility around working
patterns and start dates, with opportunities for development.
We would be delighted to
discuss how you might fit into our team.
Job description
Job responsibilities
Job summary
Dalton Terrace Surgery is a well-established, patient
focused GP practice serving the local community of Holgate and surrounding
areas. Following the appointment of a new Practice Manager, we are now seeking
an Operations Manager to join the team to support the growth of the practice
and strengthen our day to day operations.
You will play a key role in running a busy NHS general
practice. You will manage staff, rotas, facilities and administration
workflows, and support QOF and CQC delivery. You will work closely with the
Practice Manager, with real hands-on involvement in service development and
practice improvement.
This is an opportunity to join the practice at an exciting
time, where your experience in general practice will be valued. You will have
autonomy, strong leadership support, clear progression and the chance to shape
future service development.
Main duties of the job
As Operations Manager, you will support the day-to-day
leadership and organisation of the practice, helping to ensure services operate
smoothly, safely and in line with regulatory, contractual and performance
requirements. Working closely with the Practice Manager and GP Partners, you
will support staff, coordinate activity across teams and help maintain high
standards of patient care and operational delivery.
This role combines people management, performance
monitoring, governance support and service improvement. You will be regularly
involved in quality initiatives, audits, compliance activity and operational
projects, contributing to continuous improvement across the practice. You will
also play a key role in supporting staff development, recruitment processes and
maintaining effective systems that enable the practice to meet its strategic
and contractual obligations.
This is a hands-on management role, well suited to someone
who enjoys problem-solving, taking initiative and working collaboratively to
improve how services are delivered for both patients and staff.
PLEASE NOTE
Applications will be reviewed on an ongoing basis,
and the advert may close early once enough suitable candidates have applied.
Please see JD & Person Spec for more information
Job description
Job responsibilities
Job summary
Dalton Terrace Surgery is a well-established, patient
focused GP practice serving the local community of Holgate and surrounding
areas. Following the appointment of a new Practice Manager, we are now seeking
an Operations Manager to join the team to support the growth of the practice
and strengthen our day to day operations.
You will play a key role in running a busy NHS general
practice. You will manage staff, rotas, facilities and administration
workflows, and support QOF and CQC delivery. You will work closely with the
Practice Manager, with real hands-on involvement in service development and
practice improvement.
This is an opportunity to join the practice at an exciting
time, where your experience in general practice will be valued. You will have
autonomy, strong leadership support, clear progression and the chance to shape
future service development.
Main duties of the job
As Operations Manager, you will support the day-to-day
leadership and organisation of the practice, helping to ensure services operate
smoothly, safely and in line with regulatory, contractual and performance
requirements. Working closely with the Practice Manager and GP Partners, you
will support staff, coordinate activity across teams and help maintain high
standards of patient care and operational delivery.
This role combines people management, performance
monitoring, governance support and service improvement. You will be regularly
involved in quality initiatives, audits, compliance activity and operational
projects, contributing to continuous improvement across the practice. You will
also play a key role in supporting staff development, recruitment processes and
maintaining effective systems that enable the practice to meet its strategic
and contractual obligations.
This is a hands-on management role, well suited to someone
who enjoys problem-solving, taking initiative and working collaboratively to
improve how services are delivered for both patients and staff.
PLEASE NOTE
Applications will be reviewed on an ongoing basis,
and the advert may close early once enough suitable candidates have applied.
Please see JD & Person Spec for more information
Person Specification
Knowledge and skills
Essential
- - Excellent communication skills (written, oral and presenting)
- - Proven leadership skills
- - Competent in the use of MS Office and Outlook
- - Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- - Problem solver with the ability to process information accurately and effectively, interpreting data as required
- - Ability to use own initiative, discretion, and sensitivity
- - Ability to work as a team member and autonomously
- - Ability to exploit and negotiate opportunities to enhance service delivery
- - Effective time management (planning and organising)
- - Ability to network and build relationships
- - Ability to use initiative and judgement
- - Understanding of safeguarding adults and children
- - Ability to implement and embed policies and procedures
- - Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
Desirable
- - Clinical system IT user skills
- - Flexibility to work outside core office hours
Experience
Essential
- - Experience of managing multidisciplinary teams
- - Experience of working with the general public
- - Experience of working in a healthcare setting
- - Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- - Experience of successfully developing and implementing projects
- - Understanding of Health and Safety requirements
Desirable
- - Business Management experience
- - Project Management experience
- - NHS or general practice experience
- - HR understanding and experience
- - Experience of health and safety requirements and needs within a small business
- - Experience of chairing meetings, producing agendas and minutes
Qualifications
Essential
- - A good standard of education, with an expectation of having both GCSE Maths and English at Grade C/4 or above, or Functional Skills Level 2 in Maths and English
- - A Level or equivalent experience in Business Administration, Business Management or finance management
Desirable
- - Associate Member of IGPM in view of becoming a full member (MIGPM)
- - AMSPAR qualification (L5 in Primary Care and Health Management)
- - Leadership and/or management qualification
- - Project Management qualification
Person Specification
Knowledge and skills
Essential
- - Excellent communication skills (written, oral and presenting)
- - Proven leadership skills
- - Competent in the use of MS Office and Outlook
- - Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- - Problem solver with the ability to process information accurately and effectively, interpreting data as required
- - Ability to use own initiative, discretion, and sensitivity
- - Ability to work as a team member and autonomously
- - Ability to exploit and negotiate opportunities to enhance service delivery
- - Effective time management (planning and organising)
- - Ability to network and build relationships
- - Ability to use initiative and judgement
- - Understanding of safeguarding adults and children
- - Ability to implement and embed policies and procedures
- - Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
Desirable
- - Clinical system IT user skills
- - Flexibility to work outside core office hours
Experience
Essential
- - Experience of managing multidisciplinary teams
- - Experience of working with the general public
- - Experience of working in a healthcare setting
- - Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- - Experience of successfully developing and implementing projects
- - Understanding of Health and Safety requirements
Desirable
- - Business Management experience
- - Project Management experience
- - NHS or general practice experience
- - HR understanding and experience
- - Experience of health and safety requirements and needs within a small business
- - Experience of chairing meetings, producing agendas and minutes
Qualifications
Essential
- - A good standard of education, with an expectation of having both GCSE Maths and English at Grade C/4 or above, or Functional Skills Level 2 in Maths and English
- - A Level or equivalent experience in Business Administration, Business Management or finance management
Desirable
- - Associate Member of IGPM in view of becoming a full member (MIGPM)
- - AMSPAR qualification (L5 in Primary Care and Health Management)
- - Leadership and/or management qualification
- - Project Management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.